shop.mohd.it/en/Reviews:
151 reviews in the last 12 months1,369 total reviews
Excellent
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Most relevant positive review
Apr 26, 2024
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Items on the site are quality, original, and often sold at affordable prices.
The shipping service is reliable and fully traceable.
I was involved in a return service for item defectiveness not dependent on the Mohd store and the Mohd's custemer service have been responsive to the needs and have taken care to update me on the progress.
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Most relevant negative review
Apr 3, 2024
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Purtroppo devo dare solo tre stelle in quanto come da foto allegate, lo sgabello Aaron di La Palma è arrivato con un evidente difetto di verniciatura sul tavolino e un difetto del medesimo tipo ma più piccolo alla base. Avendo una certa dimestichezza con i lavori di bricolage sono riuscito a riverniciare le parti, dando una sorta di " goffratura" in linea col mio arredamento. Non ho provveduto a richiedere il cambio, visti i lunghi tempi di attesa ( più di due mesi) e avendo corretto molto bene il difetto. Perfetti gli oggettini ordinati assieme allo sgabello. Una nota di merito alla signora Marilena del client support che è stata gentilissima e disponibilissima in tutte le fasi di assistenza al cliente, motivando sempre i ritardi e proponendo alternative per i piccoli prodotti ordinati ed esauriti. Perfetto l' imballo di Mohd a cui avrei dato cinque stelle, solo un po' deluso da La Palma, per la non cometa attenzione al prodotto finito, considerando peraltro i costi. Un cordiale saluto.
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Reviews for shop.mohd.it/en/
4 days ago
Verified review
Wonderful service after a disaster at the beginning
Wonderful service
The story starts sad: I ordered a lamp which arrived in Switzerland completely damaged, it was the fault of the delivery company. Mohd immediately offered me a cash return or a replacement, I went for the replacement (I really want that lamp). Some weeks later, I received an invoice for the customs clearance from the delivery company. I contacted Mohd and they once again immediately, that means only after 2 or 3 minutes, that they will contact the company so Mohd can pay the invoice. So, even without the correct delivery of my lamp, I love the company and their service. So I am sure it won't be my last order.
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Aug 19, 2024
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Ottimo calcio-balilla FAS!
ho acquistato il calcio-balilla FAS Pendezza R&D;
dopo averlo collaudato per bene con gli amici, posso confermare che si tratta di un ottimo prodotto, direi professionale. Mi è stato recapitato con buon imballaggio direttamente in Svizzera. Assistenza presente e cordiale. L'attesa per la consegna all'estero è stata di qualche settimana, ma per il resto nulla di negativo da segnalare.
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3 days ago
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Easy, smooth and pleasant experience!
We have purchased on Mohd in several occasions and have always been pleasantly surprised by the fast shipping and, most importantly, the exceptional customer service (which answers questions thoroughly within 24 hours). We highly recommend it!
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3 days ago
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Excellent customer/interior architect experience with Mohd. Warm and perfect communication with my B2B contacts, always attentive, providing good advice, and always guiding me to resolve any issues encountered. Thank you, Mohd team!
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Aug 23, 2024
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5 Stars *****
Marilena was very helpful and patient with all issues I addressed to her with.
She responded to all my e-mails and questions in no time!! Highly recommended customer care and service – certainly hard to find these days! THANK YOU!!
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8 days ago
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Articoli d’eccellenza
Ottima considerazione del cliente
Massima professionalità e gentilezza
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2 days ago
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Great customer service
Nice selection, and great customer service, responsive and helpful
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4 days ago
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Perfect service!
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Aug 8, 2024
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Customer service was attentive, Marilena answering promptly and gently to all my email helped me send back to the warehouse and re-ship a new item to replace the one that had gotten damaged during transportation. New item arrived in pristine conditions and proper packaging and was installed without any issue. Very satisfied!
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Aug 6, 2024
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Great company
I have bought quite a few items and furniture at MOHD in recent years. Very happy with them. Good prices, fast delivery with good packaging.
My latest order had an item which was damaged. Response the same day by their customer service (Marilena). A quick and very decent solution.
Highly recommend company.
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Jul 24, 2024
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I love this website, their prices are competitive but even more I like their contact center, they are always super helpful and kind.
It makes me feel confident in buying from them (from small decor to big furniture) as I know any issue will be resolved promptly :)
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Aug 9, 2024
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Eccezionale il post-vendita in particolare la signora Tania
Assistenza post-vendita eccezionale,in particolar modo la signora Tania,si è messa subito a disposizione contattando l'azienda fornitrice.Con pazienza e cortesia ha risolto il problema tenendomi costantemente informata. Grazie.
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Aug 1, 2024
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Assistenza clienti super
L’assistenza clienti molto preparata, disponibile ed efficiente. Marilena mi ha seguito e supportato con grande attenzione.
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Jul 25, 2024
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Consegna puntuale e ottima assistenza
Consegna arrivata puntuale, un articolo avevo però un difetto e Marilena dell’assistenza clienti ha risolto velocemente
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Jul 30, 2024
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Ottimo servizio nel post-vendita da parte di Marilena. Davvero superlativo.
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Aug 5, 2024
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Estrema cortesia e disponibilità verso il cliente
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Jul 19, 2024
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Aug 1, 2024
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Tania was great.
However…
The item arrived damaged. You replaced it, asking me to return the faulty item - faulty because it was not packaged properly. Such a shame. The lack of attention to detail meant I was without a table for 6 months - I gave my previous one away when I ordered. A UK company would have apologised - which Tania did - many times - but they would also have issued a partial refund to compensate for the inconvenience caused. Just a thought. G
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Jun 25, 2024
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Silvia you’re the best! Thank you!
I ordered a Louis Poulsen desk lamp and found out that the lamp shade was cracked. It was shipped from Italy. I submitted a claim to Mohd and it was handled professionally. Thank you Silvia for your excellent service on responding to my claim. She went above and beyond to contact the supplier and send me shade replacement. It took few months for production and re-shipment from Italy and I’m so happy that it came in perfect condition. Silvia was always responding promptly during the process and keeping me updated. I recommend this store for their authenticity and service. Will def order again from them.
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Jun 17, 2024
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Libreria
Ho acquistato una libreria su questo sito e, nonostante alcune problematiche emerse relative all'idoneità del prodotto, sono davvero soddisfatta di come è stato gestito l'intero ordine. In seguito alla ricezione del prodotto, ho effettuato una segnalazione a causa di alcuni difetti alle mensole che mi sono state prontamente sostituite. Una menzione particolare a Marilena dell'assistenza, che ha supportato la nostra pratica con gentilezza e tempismo.
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