shop.mohd.it/en/- Logo - reviews

shop.mohd.it/en/
Reviews:

140 reviews in the last 12 months1,337 total reviews  

4.89
Excellent

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Includes Buyer Protection
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Most relevant positive review

Jul 19, 2023
 Verified review
I'd like to express how impressed I am with MOHD's customer care, and Simona, in particular. Simona provided a remarkable customer care! She solved my issue in no time. Simona was extremely professional and very friendly. Her directions were very clear and very easy to understand what I gad to provide to her to solve my problem. Overall, it was a great experience. And my replacement item came yesterday, and it is in excellent condition. Thank you, Simona!!!! And thank you, MOHD!

Most relevant negative review

Apr 3, 2024
 Verified review
Purtroppo devo dare solo tre stelle in quanto come da foto allegate, lo sgabello Aaron di La Palma è arrivato con un evidente difetto di verniciatura sul tavolino e un difetto del medesimo tipo ma più piccolo alla base. Avendo una certa dimestichezza con i lavori di bricolage sono riuscito a riverniciare le parti, dando una sorta di " goffratura" in linea col mio arredamento. Non ho provveduto a richiedere il cambio, visti i lunghi tempi di attesa ( più di due mesi) e avendo corretto molto bene il difetto. Perfetti gli oggettini ordinati assieme allo sgabello. Una nota di merito alla signora Marilena del client support che è stata gentilissima e disponibilissima in tutte le fasi di assistenza al cliente, motivando sempre i ritardi e proponendo alternative per i piccoli prodotti ordinati ed esauriti. Perfetto l' imballo di Mohd a cui avrei dato cinque stelle, solo un po' deluso da La Palma, per la non cometa attenzione al prodotto finito, considerando peraltro i costi. Un cordiale saluto.
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Reviews for shop.mohd.it/en/

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May 16, 2024
 Verified review
I live in the United States and have purchased from MOHD many times. This last time there was a problem and I can't thank Silviana with MOHD enough for her great customer service getting this handled.
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May 9, 2024
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Vorrei ringraziare personalmente la sig.na Marilena che si è prodigata per farmi sostituire più volte delle lampade difettose. Segno di grande professionalità e cortesia ormai sempre più una rarità
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May 2, 2024
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It was such a good experience buying furniture and lightings from MOHD. Aleandra was carefully dealing with my order and all the items arrived at my new home nice and safely.
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May 10, 2024
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The sales was very responsive during my product enquiry stage. I was a bit hesitant to purchase high value furniture via oversea online shop at the beginning. But their responsiveness and attentive to details gave me confidence to finally make the order. The timeline for the made-to-order furniture to warehouse was shorter than I expected. Moreover I got a pleasant surprise by being upgraded to air freight shipping! I am so happy to receive my dream armchair in such short period of time and better pricing!
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May 19, 2024
 Verified review
Despite a small issues on the first delivery, the items has been promptly exchanged free of shipping charge, many thanks to Marilena for her great help, proactivity and remarkable fast support and kindness !
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Apr 25, 2024
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Molto cortesi e disponibili a risolvere le problematiche sorte con il trasporto e imputabili al vettore. Marilena veramente gentile e carina.
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May 14, 2024
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ho chiesto che mi venisse applicato un upgrade della scontistica prevista e sono stata immediatamente accontentata
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May 8, 2024
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L’operatrice che mi ha supportato nella risoluzione della problematica è stata molto efficiente e gentile.
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May 15, 2024
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Excellent after sale support. A big thank you to Marilena who managed my issue in a very timely manner
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Apr 21, 2024
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Great place to shop.

Great selection of beautiful items. Fantastic and friendly customer service. Thank you!!
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May 2, 2024
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I love my lamps! Silvia was very helpful with my order.
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Apr 24, 2024
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Excellent customer service

They handled a product change in a fast and easy way.
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Apr 26, 2024
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Great customer service. Thank you Silvia!
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May 8, 2024
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Gentilezza elasticità professionalità
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Apr 22, 2024
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Great assistance

Tania was kind and efficient. Perfect
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May 17, 2024
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All perfect !!!
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May 11, 2024
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Apr 17, 2024
 Verified review

The support was very effective (but a little slow)

The support was very effective and Tania from customer service was very kind. The only negative aspect was that it took almost 1 month to get a solution to the issue. However in the end every thing was solved and I am fully satisfied.
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Apr 6, 2024
 Verified review
Più che soddisfatta, avendo avuto un piccolo incidente di percorso con un articolo,la signora Marilena con tanta gentilezza e professionalità e riuscita a risolvere il problema nel miglior modo possibile. Fatto vari acquisti con qsto spettacolare negozio.articoli solo di qualità e design superiore.consigliatisdimo sia il negozio che l'assistenza. Grazie mohd
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Apr 9, 2024
 Verified review
MOHD customer service provided me good supports while I noticed that the item was damaged during international shippment. It’s highly appreciated that MOHD staffs helped manage the replaced process went through successfully.
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