shop.mohd.it/en/Reviews:
132 reviews in the last 12 months1,299 total reviews
Excellent
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Top positive review
Jul 19, 2023
Verified review
I'd like to express how impressed I am with MOHD's customer care, and Simona, in particular. Simona provided a remarkable customer care! She solved my issue in no time. Simona was extremely professional and very friendly. Her directions were very clear and very easy to understand what I gad to provide to her to solve my problem. Overall, it was a great experience. And my replacement item came yesterday, and it is in excellent condition. Thank you, Simona!!!! And thank you, MOHD!
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Top negative review
Apr 3, 2024
Verified review
Purtroppo devo dare solo tre stelle in quanto come da foto allegate, lo sgabello Aaron di La Palma è arrivato con un evidente difetto di verniciatura sul tavolino e un difetto del medesimo tipo ma più piccolo alla base. Avendo una certa dimestichezza con i lavori di bricolage sono riuscito a riverniciare le parti, dando una sorta di " goffratura" in linea col mio arredamento. Non ho provveduto a richiedere il cambio, visti i lunghi tempi di attesa ( più di due mesi) e avendo corretto molto bene il difetto. Perfetti gli oggettini ordinati assieme allo sgabello. Una nota di merito alla signora Marilena del client support che è stata gentilissima e disponibilissima in tutte le fasi di assistenza al cliente, motivando sempre i ritardi e proponendo alternative per i piccoli prodotti ordinati ed esauriti. Perfetto l' imballo di Mohd a cui avrei dato cinque stelle, solo un po' deluso da La Palma, per la non cometa attenzione al prodotto finito, considerando peraltro i costi. Un cordiale saluto.
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Reviews for shop.mohd.it/en/
Sep 13, 2023
Verified review
Assistenza al cliente ottima
Ho trovato gli addetti al servizio vendita e post vendita davvero disponibili a seguirmi e rapidi nelle risposte. Spedizione rapida ed imballaggio impeccabile.
Nonostante abbia avuto un inconveniente con un articolo il servizio post vendita si è subito adoperato offrendomi più possibilità per risolvere il problema nel migliore dei modi.
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Aug 23, 2023
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100% raccomandato! Dalla qualita dei prodotti, al servizio!
Servizio davvero oltre le mie aspettative. Sono stata informata di ogni passaggio con una gentilezza fuori dal comune.
Marilena soprattutto è stata essenziale nell'aiutarci per una sostituzione dovuta ad un difetto del fornitore.
In generale, molto soddisfatta con il servizio e sicuramente compreremo altre cose nel negozio online!
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Nov 21, 2023
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Massima Affidabilitá e sempre il miglior prezzo
E' da anni che acquisto da loro, anche prodotti molto costosi. All'inizio si viene attirati dai prezzi molto competitivi, ma e' soprattutto la qualita'dell'assistenza che fa la differenza. Sempre veloci, precisi e cortesi, un post vendita eccezionale. Secondo il mio parere il miglior store online per gli arredi. STRACONSIGLIATO
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Sep 14, 2023
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Customer service has been fantastic at Mohd. I had an issue with a chair that had a structural defect and Silvia was amazing getting in touch with the supplier and finding a solution all within a day. I can highly recommend!
dealt with it in a very efficient manner and I already had the problem sorted the very next day.
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Jul 25, 2023
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ottima qualità dei prodotti acquistati e del servizio. Assistenza cliente veramente efficiente.
ho avuto un piccolo problema su una consegna e la struttura (Tania) mi ha supportato oltre ogni aspettativa facendomi sentire tutelato.
ho fatto diversi acuisti on line da Mohd e sicuramente ne rifarò.
grazie
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Jun 10, 2023
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Thank you so much for the perfect execution of our purchase of the Fast Forest Armchairs. We could not be happier. Everything went well from A-Z. Shipment from Catania via Rome, Leipzig, Madrid, Miami to Clearwater FL. The chairs arrived in good shape on time and assembly was not too hard. We love them!
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Nov 29, 2023
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Shop at Mohd - Best you got
Personal service, customer oriented solutions and good follow up in case of problems.
Sometimes, more clarity about time horizon for availability of products not in stock would help. Idem for the deliver date of products in stock (black box between validation of order and pickup by transporter)
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Oct 13, 2023
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Tutto bene
Servizio impeccabile, efficiente, perfetto. Dalla spedizione al confezionamento degli oggetti. Tutto eseguito in modo inappuntabile. Gli oggetti sono bellissimi, tornerò sicuramente ad acquistare da Loro. Lo consiglio a chi ama le cose belle e molto particolari........senza tempo.
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May 19, 2023
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Good Experience
I ordered a coffee table from MOHD. The process ordering internationally was smooth and easy. Unfortunately, a portion the coffee table arrived damaged but MOHD was helpful about getting the replacement sent, which arrived safely. The customer service team is very responsive.
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Oct 24, 2023
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Lampade da tavolo Nabila 552.36 - Tooy
Ho acquistato due lampade da tavolo Nabila 552.36 di Tooy, uno dei due diffusori è arrivato completamente danneggiato. Per l'assistenza sono stata seguita da Marilena, persona competente, disponibile e gentile. Il diffusore è stato sostituito senza alcun costo aggiuntivo.
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Aug 2, 2023
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Great customer service
Angelo from customer service has been a great help! Even though I had initially had accidentally received the wrong item, he was very quick to offer a solution and find a suitable option for me to receive the correct order in a speedy manner. Very happy with the service!
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Aug 3, 2023
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L'esperienza d'acquisto è stata assolutamente positiva. L'assistenza clienti,in particolare Marilena, è stata davvero impeccabile: gentilissima e disponibile nel risolvere nel minor tempo possibile la mia problematica d'acquisto.
Consiglierei mohd altre mille volte!
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Nov 29, 2023
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Servizio post vendita top! sito affidabile. consegna veloce come da indicazioni, prodotto perfetto. Ho avuto un piccolo problema con un prodotto uscito difettoso, risolto in tempi brevissimi e con estrema gentilezza dall'operatrice. sicuramente farò nuovi acquisti
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Oct 15, 2023
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The item ordered was damaged by the shipper. Silviana at Mohd was extremely responsive. She requested reasonable documentation and promptly reordered the item keeping in touch until the replacement was received. Thank you, Silviana.
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Aug 20, 2023
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Excellent Customer Support
Although my shipment arrived broken, the team from MOHD was quick to reply to my emails to try and get a replacement sent within 2 weeks.
I would really like to thank Tania for her great help and customer support!
Thank you again.
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May 18, 2023
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I purchased Fermob terrace furniture for our holiday home in Sicily from MOHD in Messina. MOHD has excellent service, they are always available for any questions by email and phone. They deliver promptly and they are super polite.
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Sep 27, 2023
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Issue was solved professionally by Angelo
I have had a delayed shipment issue.
Angelo at the customer service was helpful and competent. I was pleasantly surprised that my package arrived promptly after Angelo’s reply.
MOHD would keep me as a customer because of Angelo
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HS
Horst S.
Diekholzen
Apr 27, 2023
Verified review
High quality Artemide lamp as ordered. Best price! Very good and nice contact despite > 2.000 km distance. A damaged lamp base was therefore not a problem. It was quickly exchanged. Purchase recommendation for this online shop.
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May 26, 2023
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We ordered a Vitra table. Everything worked out perfectly. The communication was very good and helpful. The table arrived safely packed and in perfect condition. We would order something from MOHD again at any time!
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Oct 24, 2023
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Great Mohd support
Silvia was very helpful
There was a problem with the shipping - two component parts were not included with the light from the suppliers but Silvia at Mohd sorted it out for us and was very responsive .
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