shop.mohd.it/en/- Logo - reviews

shop.mohd.it/en/
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140 reviews in the last 12 months1,337 total reviews  

4.89
Excellent

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Most relevant positive review

Jul 19, 2023
 Verified review
I'd like to express how impressed I am with MOHD's customer care, and Simona, in particular. Simona provided a remarkable customer care! She solved my issue in no time. Simona was extremely professional and very friendly. Her directions were very clear and very easy to understand what I gad to provide to her to solve my problem. Overall, it was a great experience. And my replacement item came yesterday, and it is in excellent condition. Thank you, Simona!!!! And thank you, MOHD!

Most relevant negative review

Apr 3, 2024
 Verified review
Purtroppo devo dare solo tre stelle in quanto come da foto allegate, lo sgabello Aaron di La Palma è arrivato con un evidente difetto di verniciatura sul tavolino e un difetto del medesimo tipo ma più piccolo alla base. Avendo una certa dimestichezza con i lavori di bricolage sono riuscito a riverniciare le parti, dando una sorta di " goffratura" in linea col mio arredamento. Non ho provveduto a richiedere il cambio, visti i lunghi tempi di attesa ( più di due mesi) e avendo corretto molto bene il difetto. Perfetti gli oggettini ordinati assieme allo sgabello. Una nota di merito alla signora Marilena del client support che è stata gentilissima e disponibilissima in tutte le fasi di assistenza al cliente, motivando sempre i ritardi e proponendo alternative per i piccoli prodotti ordinati ed esauriti. Perfetto l' imballo di Mohd a cui avrei dato cinque stelle, solo un po' deluso da La Palma, per la non cometa attenzione al prodotto finito, considerando peraltro i costi. Un cordiale saluto.
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Reviews for shop.mohd.it/en/

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Oct 1, 2023
 Verified review

Outstanding service from Mohd

live in Singapore and visited a local shop which carries Poliform furniture. I fell in love with the Poliform Curve table in Verde Lepanto marble. I was a bit apprehensive of ordering from online vendors as I had a horrible experience with Miliashop years ago for another purchase of marble furniture which had arrived damaged and took a whole 9 months to resolve. But my experience with Mohd was outstanding. I had worked with Roberto to ensure that my order would arrive in perfect condition without any flaws and sure enough, when everything arrived, it was absolutely beautiful and flawless. Not a single issue with shipping and setup - and mind you, this is a large marble table for which is extremely delicate. With marble, you can also not be sure what sort of cut you will get, but Poliform products are exceptional and I could not be happier with the service from Mohd as well as the products from Poliform. I will most certainly order from Mohd again. Ask for Roberta - she is super wonderful to deal with.
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Aug 5, 2023
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MOHD is really a great company. They are not only have very beautiful furniture they also have wonderful staff who will help you all the way from buying to how to return it.I am living in Hong Kong and just bought my first apartment. I bought a beautiful sofa from MOHD but when it had arrived I found out that the elevator of the building that I am living is too small for the sofa. And I am living on the 41st floor. No way for two movers to move up the building. Moreover the stair cases of my building is too small for the sofa. I was really depressed. Luckily the moving company and MOHD both agreed to let me returned the sofa. On the way of all these troubles the staff that I have never met who called Najeeb helped me all the way and comfort me. I received the refund of the sofa today. I am deeply appreciate and I have confident to purchase expensive things from Italy.Thank you again Najeeb you are my angel! Oi Chun
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Oct 16, 2023
 Verified review

I highly recommend MOHD especially if you are not Italian trying to navigate the purchase of furniture for a home in Italy

I purchased a set of Fermob terrace chairs and table from MOHD in Messina for our Sicilian holiday home, one chair arrived damaged. Silvia at MOHD has been terrific in arranging for a replacement chair from Fermob, quite an effort, given that we are English, Fermob is large French company and delivery was in Sicily. Silvia handled everything entirely professionally in her dealings with Fermob and with me. She briefed Fermob on the issues so that Fermob could understand the exact nature of the damage and Fermob reacted as the reputable company they are by replacing the chair. A problem, professionally handled leading to success! Thank you once again MOHD. I cannot recommend MOHD highly enough , they are very professional, helpful and a delight to deal with.
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Nov 3, 2023
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Normalmente, quando acquisto on line, leggo prima le recensioni con 1 stella...

Normalmente quando acquisto on line, prendo preventivamente atto delle recensioni con 1 stella... Nonostante la percentuale non proprio bassissima delle lamentele, ho dato fiducia ai tempi di consegna dichiarati nel sito (5gg lavorativi) ed ho effettuato l'ordine di una Lampada Artemide la sera alle ore 23 del 30 ottobre (prefestivo). Con mia sorpresa ho ricevuto l'oggetto stamattina, 3 novembre alle ore 11. Un grazie particolare va alla sig.na Marilena, che con estrema disponibilità nel rispondere prontamente e con professionalità, si è prodigata, tenendomi costantemente informato, per la soluzione di un piccolo problema da me creato. Assolutamente da consigliare per serietà e tempi di consegna
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Dec 22, 2023
 Verified review
Ho ordinato 2 articoli con consegna gratuita, uno dei 2 ha subito ritardi di consegna c/o i loro magazzini, avendo urgenza di riceverne uno disponibile entro Natale, si sono immediatamente attivati con consegna DHL Express per l’articolo disponibile senza chiedermi spese di consegna per dover effettuare 2 spedizioni . Successivamente ho avuto problemi con la consegna con DHL e l’assistenza clienti e’ prontamente intervenuta a risolvere il problema. Molto soddisfatta dell’assistenza, super consigliato! Bravi!
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JS
Joel S.
Alpes-Maritimes
Sep 27, 2023
 Verified review

Great selection, good prices and brilliant support!

We bought a coffee table on mohd.it, for a delivery in France. The buying experience was excellently supported by Susanna, who so kindly and acurately responded to our request for a quote and all our questions. Then, the table arrived damaged. We entered claim, not too sure what to expect. And here, it was Silvia who jumped in, simply brilliantly expediting everything. And just a few days later, a brand new table showed up at our door. Well done!
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Dec 5, 2023
 Verified review

Servizio clienti impeccabile

Ho comprato più volte da Mohd e ho sempre avuto esperienze super positive. Ma quello che veramente è stato differenziante rispetto a e-commerce simili è il servizio clienti: oltre ad avermi risposto nel fine settimana e in modo super veloce, Marilena è riuscita a risolvermi in brevissimo tempo un problema riguardo un ordine di ben 11 mesi prima contattando l’azienda fornitrice e ottenendo il massimo. Una garanzia davvero!!
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Oct 16, 2023
 Verified review
The online support team was very helpful and always available! Even when something was damaged, their team was supportive until the new piece arrived safely. From quotes, to order placement, to delivery and even problem solving - they are first class! As a professional interior designer, this customer service is worth its weight in gold! Thank you so much to the team who helped us get a satisfied client.
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Dec 8, 2023
 Verified review
I ordered a very interesting lamp from a collection that was no longer available in any store. The store employees contacted the manufacturer and got my dream lamp. Despite many difficulties, the employees were always in contact with me and tried to answer all my questions. They even decided to refund my money and start the procedure again after receiving the goods. Thank you very much Silvia (MOHD)
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Jul 9, 2023
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Great products and awesome customer service

I bought a desk at their shop - the order process went very smoothly and communication concerning delivery time and shipment was flawless. I had to request many postponements of the shipment due to a problem in my apartment and the customer service (namely, Marilena, whom I will always be grateful to) was extremely flexible, supportive and kind in accommodating my needs. Thanks a lot!!!
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TF
Thomas F.
FRANKFURT
Jul 31, 2023
 Verified review

Great expirience

thank you so much for your always quick feedback and really good customer service. We like to buy from you very much and everything is always delivered to Germany very fast and well packed. Now we had a small irregularity and again the customer service responded immediately and offered us a solution. Great Job! Many thanks to Angelo and Marilena👍
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Feb 2, 2024
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L'esperienza è stata molto positiva. Anche se un prodotto è arrivato rotto, non ho avuto problemi con il supporto. La spedizione è stata veloce e quando ho fatto il reclamo l'assistente di spororte è stato molto gentile e mi ha spedito velocemente il nuovo prodotto. Ciò che potrebbero fare meglio è preparare i prodotti in modo che non si rompano.
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Sep 13, 2023
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Assistenza al cliente ottima

Ho trovato gli addetti al servizio vendita e post vendita davvero disponibili a seguirmi e rapidi nelle risposte. Spedizione rapida ed imballaggio impeccabile. Nonostante abbia avuto un inconveniente con un articolo il servizio post vendita si è subito adoperato offrendomi più possibilità per risolvere il problema nel migliore dei modi.
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Aug 23, 2023
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100% raccomandato! Dalla qualita dei prodotti, al servizio!

Servizio davvero oltre le mie aspettative. Sono stata informata di ogni passaggio con una gentilezza fuori dal comune. Marilena soprattutto è stata essenziale nell'aiutarci per una sostituzione dovuta ad un difetto del fornitore. In generale, molto soddisfatta con il servizio e sicuramente compreremo altre cose nel negozio online!
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Nov 21, 2023
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Massima Affidabilitá e sempre il miglior prezzo

E' da anni che acquisto da loro, anche prodotti molto costosi. All'inizio si viene attirati dai prezzi molto competitivi, ma e' soprattutto la qualita'dell'assistenza che fa la differenza. Sempre veloci, precisi e cortesi, un post vendita eccezionale. Secondo il mio parere il miglior store online per gli arredi. STRACONSIGLIATO
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Sep 14, 2023
 Verified review
Customer service has been fantastic at Mohd. I had an issue with a chair that had a structural defect and Silvia was amazing getting in touch with the supplier and finding a solution all within a day. I can highly recommend! dealt with it in a very efficient manner and I already had the problem sorted the very next day.
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Jul 25, 2023
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ottima qualità dei prodotti acquistati e del servizio. Assistenza cliente veramente efficiente. ho avuto un piccolo problema su una consegna e la struttura (Tania) mi ha supportato oltre ogni aspettativa facendomi sentire tutelato. ho fatto diversi acuisti on line da Mohd e sicuramente ne rifarò. grazie
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Nov 29, 2023
 Verified review

Shop at Mohd - Best you got

Personal service, customer oriented solutions and good follow up in case of problems. Sometimes, more clarity about time horizon for availability of products not in stock would help. Idem for the deliver date of products in stock (black box between validation of order and pickup by transporter)
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Oct 13, 2023
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Tutto bene

Servizio impeccabile, efficiente, perfetto. Dalla spedizione al confezionamento degli oggetti. Tutto eseguito in modo inappuntabile. Gli oggetti sono bellissimi, tornerò sicuramente ad acquistare da Loro. Lo consiglio a chi ama le cose belle e molto particolari........senza tempo.
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Oct 24, 2023
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Lampade da tavolo Nabila 552.36 - Tooy

Ho acquistato due lampade da tavolo Nabila 552.36 di Tooy, uno dei due diffusori è arrivato completamente danneggiato. Per l'assistenza sono stata seguita da Marilena, persona competente, disponibile e gentile. Il diffusore è stato sostituito senza alcun costo aggiuntivo.
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