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shop.mohd.it/en/Reviews

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certified since: Jul 7, 2014
updated on: Dec 3, 2022
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certified since: Jul 7, 2014
updated on: Dec 3, 2022
shop.mohd.it/en/ is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At shop.mohd.it/en/, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for shop.mohd.it/en/

185 verified reviews in the last 12 months

1,101 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Jun 21, 2022
I specially appreciated my experience with Mohd for the great customer service. There was a small issue with the item I bought and the team was very quick to organise a replacement. I'm pleased with the item and will be shopping with them again.
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the most relevant critical review


Jun 20, 2022
I placed my order 14 weeks ago for a blue La Marzocca Linea based on delivery date of ±5 weeks. One week after placing the order @MOHD delayed delivery to ±14 weeks. Today, it's ±14 weeks since I placed the order and the delivery date has changed again to unknown "we are now awaiting for a new delivery date" Two of my 4 requests to the customer team remain un-answered. And yet the MOHD website you still misleadingly advertises exactly the same item with 4/5 weeks delivery.
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Reviews for shop.mohd.it/en/

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(148)
(18)
 Verified review
Aug 18, 2022
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 Verified review
Jun 21, 2022
I specially appreciated my experience with Mohd for the great customer service. There was a small issue with the item I bought and the team was very quick to organise a replacement. I'm pleased with the item and will be shopping with them again.
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 Verified review
Jul 14, 2022
Ordered three items. Three of theme were immediately available, the third one would be available in three months. Got in touch with customer service, asking them to ship the items that were already available and telling them they could charge me the extra shipping costs for the remaining item. Customer service emailed me right away and they also offered to pay for the extra shipping costs. I received the items in less than three days (domestic shipping from Italy to Italy). I'm totally satisfied. MOHD has become my reference point for design-related e commerce.
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 Verified review
Dec 21, 2021
I have been shopping at Mohd online for six months now. The products are fantastic with many brands and items in stock which I would have otherwise needed to wait many weeks for if I ordered them locally. Delivery to Melbourne Australia is reasonable, approx. 1 week from Italy via DHL each time. I recently needed to exchange a faulty item and the customer service team were super accommodating and responsive, resolving the issue in a timely manner. Thanks MOHD!!
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 Verified review
Jul 8, 2022
This was our second purchase from Mohd. They have an outstanding selection of really unique design pieces at very competitive prices. However, most importantly, they have a great customer service - they are extremely knowledgeable and are available to provide a consultation, are very patient to respond to all questions, as well as to immediately follow up if something goes wrong during shipment. Sylvia is truly exceptional, a true pleasure to work with.
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 Verified review
Apr 27, 2022
Je recommande le site Mohd en particulier Franscesca qui m'a fait un prix sur le meuble. Lorsque j'ai reçu le meuble en parfait état le fabricant a omis d'envoyer une pièce et je me suis retournée auprès de Francesca qui à toute suite fait le nécessaire pour que je reçois au plus vite la pièce qui manquer, malgré l'approvisionnement des matières premières. Un grand merci à Francesca par son sérieux et surtout à son professionnalisme. Nadine (France)
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 Verified review
May 28, 2022
I purchased a < Fritz Hansen - Ikebana Vase Long > Upon arrival the metal studs were broken. I wrote to the seller and sending pictures. Their response was prompt and the service was professional. I was initially doubting the potential response and how they would replace or refund the funds. They immediately sent the same item without hassle Great service and communication. I would purchase from them again!!!!!
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 Verified review
May 22, 2022
I ordered 2 Outdoor Dedon chairs because of short delivery time and price compare to the another companies. One week later I got a call that the delivery time would be much longer than expected. MOHD gave me a choice of a full refund or they would work on shortening the lead-time again. I appreciate their service and that they give me a choice
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 Verified review
Jun 30, 2022
The client service was particularly efficient. I had the chance to deal with Tania and she was very helpful and kind. Maybe something to be done is to work on the delivery timing….sometimes it takes longer than expected.
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Jun 15, 2022
J'ai particulièrement apprécié le sens commercial de Francesca, notre contact, qui nous a beaucoup accompagné pour régler une petite difficulté administrative liée à une difficulté de livraison. merci Francesca
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 Verified review
Jun 8, 2022
Ho ricevuto tutto in tempi celeri, purtroppo ho ricevuto un articolo arrivato lesionato, ma dopo diverse comunicazioni, grazie alla Signora Tania, tutto è stato risolto nel migliore dei modi.
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May 10, 2022
Amazing client service Helpful and prompt assistance. Excellent quality of the products. All in all a great shopping experience.
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Jan 4, 2022
Je tiens à remercier MOHD pour son service après vente impeccable et spécialement Francesca pour son aide et son engagement sans faille. J'ai reçu deux deux fois une lampe cassée pendant le transport et Francesca a chaque fois fait le nécessaire pour renvoyer une nouvelle lampe neuve dans un court délai. La 3ème lampe fut la bonne et je peux recommander MOHD à tout acheteur, sans souçis.
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Mar 26, 2022
I have chosen mohd to buy lighting fixtures for our two cottages in Lapland, Finland because of the wide options to choose from. I am very satisfied of the costumer service and the products that I have received. The free delivery is also a big plus too. I highly recommend this shop and I will be ordering bulk orders again from here for our future interior projects if needed.
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 Verified review
Feb 27, 2022
We ordered for the third time at MOHD and we are - again - completely satisfied: Large choice of furniture, lamps,... good prices and - very important in my opinion - excellent and always friendly communication concerning availability and delivery times. Thank you very much to Gianluca and Silvia and the MOHD team. Kind regards to Messina, Patrick
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 Verified review
Jan 21, 2022
I found what I was looking for and the price was too good to be true, about 1/4 the price charged by everyone else. I hesitated, usually if it's too good to be true, it's not real. But it was...fantastic experience. Customer service was quick to answer my question, my purchase shipped quickly, and I got exactly what I was expecting.
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 Verified review
Jul 12, 2022
Nous avons fait plusieurs commandes, tout c'est à chaque fois très bien passé. En cas de délais nous recevons un mail de mise à jour de la commande. Le suivi est très clair. Le support est lui aussi très réactif pour un meuble nous avons eu besoin d'outils spécifique pour l'assembler, outils fournis par le support à leur frais.
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 Verified review
Mar 20, 2022
Unfortunately the Artemide lamp was damaged when delivered to me. Although I had omitted to keep the packaging material (so that mohd would have been enabled to ascertain the cause of the damage), Silviana from mohd customer service made sure thai I will be sent a new lamp. Very customer-centric approach - many thanks!!
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 Verified review
Mar 2, 2022
Commande d’un luminaire à prix plus intéressant que sur d’autres enseignes, un peu d’attente pour la livraison, pas de notice pour le montage, luminaire qui ne fonctionnait pas une fois monté mais heureusement le service client a assuré un bon suivi et aider à la résolution du problème de façon efficace. Merci MOHD 👍🏼
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 Verified review
Feb 14, 2022
MOHD - Great service especially Valentina. Btw, I ordered from Singapore and all items arrived in good order except there were two defects on one of the dining chair and a standing lamp. However, the exchange process was very smooth and in a few month times, the replacement arrived in good conditions. Thks vm!
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