Review summary
Customers consistently praise the high quality, durability, and craftsmanship of the products, often noting that they exceed expectations. Customer support is frequently described as responsive, helpful, and accommodating, with most issues resolved quickly and satisfactorily. Many reviewers highlight fast and reliable delivery, and the packaging is widely appreciated for being beautiful, secure, and enhancing the gift experience. Customers are also highly enthusiastic about the unique, stylish, and attractive designs, emphasizing their distinctiveness and versatility. Most customers value the included tools and extra links for sizing adjustments, and generally find the website easy to use and informative. Some customers report delays in delivery, typically related to external couriers, and a few mention concerns about shipping damage. Additionally, several customers wish for clearer product details on the website, particularly regarding sizing and mechanisms, and some find the sizing information unclear or encounter minor challenges with adjustments.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsholzkern.com/en
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Verified
The delivery process and all the package brilliant
The watch is unique
The fig leaf and walnut wood strap is special
This is a watch you wear on special occasion maybe like a summer barbecue or a lunch gathering which I am doing this bank holiday
Lack of lume and a date complication makes this a bit to be desired but you get what you are ordering
The accuracy is fantastic
Batttery takes 2 days to charge
Verified
Just stunning !🤩 Absolutely amazed with these bracelets — bought as a gift for our 5th (wooden) wedding anniversary, and they were spot on.
The presentation is beautiful, and I love that the set is made up of three parts that come together to fit, it makes wearing them feel special rather than just putting on a bracelet. The craftsmanship is superb: the wood is tender and light, the finish is warm, and the fit is really accurate
Verified
First impression was not super good. The watch was supposed to be a gift an luckily I opened the box before to check everything. The box was dirty with dusty fingerprints. The plastic film on the dial was also dirty. Would have been extremely upsetting to hand this over like this as a gift and I mentioned in the order that this is for a gift! So I didn't appreciate the lack of care put in this order.
Also, the watch doesn't look like on the pictures on the website. You are clearly increasing the saturation on your pictures to make certain colors look deeper / more vivid. These 2 points were quite disappointing.
The watch still looks nice though and the quality also feels good so my review is still a positive one but I would think twice before I order from you guys again.
Reply from holzkern.com/en
Hello Gabriel,
Thank you for your review.
We are sorry that we were not able to meet your expectations this time. We have high standards for our own products as well, which is why we take this kind of feedback very seriously.
We will forward your feedback to the responsible department.
Kind regards,
The Holzkern team
Verified
Ik heb de Holzkern Bariton walnoot & zilver armband gekocht. Levering binnen een week en de kwaliteit is uitmuntend. De armband paste mij in eerste instantie niet maar Holzkern heeft mij kosteloos extra schakels toegestuurd. Ik ben zeer tevreden over het sieraad en kan het elke stoere man aanraden
Verified
My watch is a lovely work of art. 3 years after purchase, I had a problem with the watch and Holzkern has been extremely helpful with the return and repair procedures and costs. They responded immediately to my enquiry email with helpful and detailed instructions on the return process.
Verified
Stunning
I watched a watch with simple fine strap. When I saw the Brighter watch that was exactly what I wanted and it had a lovely blue face. When it arrived I was delighted. I did have to contact Holzkern as I suspected the battery was flat. The customer service was outstanding they arranged courier, collected and returned within a couple of weeks. I get so many complaints as watch is so unusual. I would not hesitate to buy again from them
Verified
Amazing customer service
After 4 years of daily wear my daughter watch strap developed a worn link which broke, the customer service team where really helpful in helping us replace this quickly and economically so the watch is now as good as new
Verified
Excellent products & craftsmanship
Excellent products which are very well made, classy, and really look great in real life. Very versatile and it's obvious a lot of thought, care, and craftsmanship went into making the watch and bracelet I received. Customer Service is great as well, and it is clear they are very passionate and proud of their company.
Verified
I loved that I received parts to adjust by myself the size of jewelry! Very useful and the unique gift box, excellent! Beautifully done to every detail. Great as a gift.
Verified
Zeer snelle levering, horloge is prachtig!!
Het horloge werd zeer snel geleverd en is wat ik ervan verwachtte, écht prachtig!!
Ik heb al enkele zeer positieve reacties gehad van mensen om mij heen.
Ze hadden geen idee, dat er zulke horloges te koop zijn.
Verified
Beautiful item, with great sustainable packaging. Arrived quickly from abroad too. Would highly recommend. In fact this is the second item I've bought from you!
Verified
Wonderful company
Love the idea behind the company. Fabtastic unique products. Bought the white pearl bracelet and necklace. If you need to return anything, their returns policy is great, just say that you changed your mind and get free return delivery within 24 days.
Verified
Veľká spokojnosť s tovarom, náramok je nádherný a kvalitný. Doručenie a komunikácia s tímom excelentná. Nakúpila som už štvrtý produkt dva krá hodinky a dva krát náramok a určite sa ešte vrátim do obchodu. Goog luck
Verified
Bracelet replacement experience
Needless to say, Holzkern products are awesome. Customer care was great too, in my experience. In addition to the discount, I appreciated the assistance to understand the problem and find a solution together. Professionalism and human touch very appreciated.
Verified
Design elegant.
Très belle montre, esthétique soignée et élégante.On ne peut que l’avancer, ce qui est contraignant car la date est souvent désynchronisée. Un mécanisme bidirectionnel serait bien plus pratique. Si mes souvenirs sont bons, il était inscrit un changement de couleur en veille mais cette fonctionnalité n’est pas expliquée dans le manuel, ce qui crée de la confusion. Et j'ignore si c'est vraiment le cas. Le bracelet commence à noircir, J'espère qu'il y a des accessoires de nettoyage correspondant.
Reply from holzkern.com/en
Bonjour Josée,
Merci beaucoup pour votre avis.
Nous sommes désolés de ne pas avoir répondu à vos attentes. Nous tenons toutefois à vous remercier pour votre honnêteté à ce sujet.
Nous faisons de notre mieux pour développer notre marque, nos produits et notre site web. C'est pourquoi nous avons transmis votre feed-back au service compétent.
Cordialement
L'équipe Holzkern
Verified
Eine Kleinigkeit die aber zum Verlust führen kann.
Ich muss ein wenig ausholen. Lieferung, aussehen des Armbandes .... TOP. Leider geht immer ein Stift raus. Ich habe versucht es dann zu kürzen einen anderen Stift einzusetzen dies ist nicht so einfach bzw. klappt nicht er rutscht trotzdem. Ich befürchte es ist nur eine Frage der Zeit bis ich es verliere. Ansonsten ist auch die Qualität sehr sehr gut. Nur der eine Stift ich habe mitlerweile keine mehr da die sich dann verbiegen. Ich habe im Service noch niemand erreicht.
Reply from holzkern.com/en
Hallo Thomas,
es tut uns wirklich leid, dass du diese Erfahrung gemacht hast.
Leider konnten wir keine Nachricht von dir in unserem Posteingang finden. Hattest du denn unseren Kundenservice kontaktiert?
Wenn nicht, kannst du uns gerne über unser Serviceformular hier https://www.holzkern.com/de/faq/ oder direkt über unsere E-Mail-Adresse hallo@holzkern.com kontaktieren.
Gerne finden wir eine Lösung für dich. :)
Liebe Grüße,
das Holzkern-Team
Verified
Great service, fast delivery, quality watch for my wifes 50th birthday. I have had 1 for 18 months and love it.
Verified
Excellent quality of product. Great communication throughout delivery and easy to use website
Verified
Ik ben heel blij met zo'n prachtig sieraad. Ik heb er meerdere en ze blijven prachtig. Echt een aanrader!!
Verified
Presented lovely and both pieces were beautiful on. Great quality. Delivered in 4 working days.
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"Be proud to be unique" – that's our promise. We create watches, jewellery and accessories for people who leave the ordinary behind and celebrate what makes them special. Made from natural materials l...
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