Review summary
Customers consistently praise the high quality, durability, and craftsmanship of the products, often highlighting their unique designs and attention to detail. Fast and reliable shipping is frequently mentioned, with many noting items arrived earlier than expected. The elegant and thoughtful packaging, including wooden boxes and presentation cases, enhances the gifting experience. Customer service is described as prompt, friendly, helpful, and willing to resolve issues. The inclusion of extra links and adjustment tools is appreciated. The website is generally considered easy to navigate and informative. Returns and issue resolutions are reported to be smooth, fair, and hassle-free, with quick handling of replacements or refunds. Some customers cite communication delays with customer service. A few experienced courier-related shipping delays. There are occasional challenges with sizing or a desire for clearer instructions regarding adjustments. Some customers request more detailed product information or better size and feature visuals on the website.
This text was automatically created by an AI system from user reviews.
Was this information helpful to you?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsholzkern.com/en
(4)
(6)
(8)
(23)
(137)
Verified
The delivery process and all the package brilliant
The watch is unique
The fig leaf and walnut wood strap is special
This is a watch you wear on special occasion maybe like a summer barbecue or a lunch gathering which I am doing this bank holiday
Lack of lume and a date complication makes this a bit to be desired but you get what you are ordering
The accuracy is fantastic
Batttery takes 2 days to charge
Verified
Just stunning !🤩 Absolutely amazed with these bracelets — bought as a gift for our 5th (wooden) wedding anniversary, and they were spot on.
The presentation is beautiful, and I love that the set is made up of three parts that come together to fit, it makes wearing them feel special rather than just putting on a bracelet. The craftsmanship is superb: the wood is tender and light, the finish is warm, and the fit is really accurate
Verified
First impression was not super good. The watch was supposed to be a gift an luckily I opened the box before to check everything. The box was dirty with dusty fingerprints. The plastic film on the dial was also dirty. Would have been extremely upsetting to hand this over like this as a gift and I mentioned in the order that this is for a gift! So I didn't appreciate the lack of care put in this order.
Also, the watch doesn't look like on the pictures on the website. You are clearly increasing the saturation on your pictures to make certain colors look deeper / more vivid. These 2 points were quite disappointing.
The watch still looks nice though and the quality also feels good so my review is still a positive one but I would think twice before I order from you guys again.
Reply from holzkern.com/en
Hello Gabriel,
Thank you for your review.
We are sorry that we were not able to meet your expectations this time. We have high standards for our own products as well, which is why we take this kind of feedback very seriously.
We will forward your feedback to the responsible department.
Kind regards,
The Holzkern team
Verified
Ik heb de Holzkern Bariton walnoot & zilver armband gekocht. Levering binnen een week en de kwaliteit is uitmuntend. De armband paste mij in eerste instantie niet maar Holzkern heeft mij kosteloos extra schakels toegestuurd. Ik ben zeer tevreden over het sieraad en kan het elke stoere man aanraden
Verified
Stunning
I watched a watch with simple fine strap. When I saw the Brighter watch that was exactly what I wanted and it had a lovely blue face. When it arrived I was delighted. I did have to contact Holzkern as I suspected the battery was flat. The customer service was outstanding they arranged courier, collected and returned within a couple of weeks. I get so many complaints as watch is so unusual. I would not hesitate to buy again from them
Verified
Excellent products & craftsmanship
Excellent products which are very well made, classy, and really look great in real life. Very versatile and it's obvious a lot of thought, care, and craftsmanship went into making the watch and bracelet I received. Customer Service is great as well, and it is clear they are very passionate and proud of their company.
Verified
Zeer snelle levering, horloge is prachtig!!
Het horloge werd zeer snel geleverd en is wat ik ervan verwachtte, écht prachtig!!
Ik heb al enkele zeer positieve reacties gehad van mensen om mij heen.
Ze hadden geen idee, dat er zulke horloges te koop zijn.
Verified
Wonderful company
Love the idea behind the company. Fabtastic unique products. Bought the white pearl bracelet and necklace. If you need to return anything, their returns policy is great, just say that you changed your mind and get free return delivery within 24 days.
Verified
Veľká spokojnosť s tovarom, náramok je nádherný a kvalitný. Doručenie a komunikácia s tímom excelentná. Nakúpila som už štvrtý produkt dva krá hodinky a dva krát náramok a určite sa ešte vrátim do obchodu. Goog luck
Verified
Bracelet replacement experience
Needless to say, Holzkern products are awesome. Customer care was great too, in my experience. In addition to the discount, I appreciated the assistance to understand the problem and find a solution together. Professionalism and human touch very appreciated.
Verified
Design elegant.
Très belle montre, esthétique soignée et élégante.On ne peut que l’avancer, ce qui est contraignant car la date est souvent désynchronisée. Un mécanisme bidirectionnel serait bien plus pratique. Si mes souvenirs sont bons, il était inscrit un changement de couleur en veille mais cette fonctionnalité n’est pas expliquée dans le manuel, ce qui crée de la confusion. Et j'ignore si c'est vraiment le cas. Le bracelet commence à noircir, J'espère qu'il y a des accessoires de nettoyage correspondant.
Reply from holzkern.com/en
Bonjour Josée,
Merci beaucoup pour votre avis.
Nous sommes désolés de ne pas avoir répondu à vos attentes. Nous tenons toutefois à vous remercier pour votre honnêteté à ce sujet.
Nous faisons de notre mieux pour développer notre marque, nos produits et notre site web. C'est pourquoi nous avons transmis votre feed-back au service compétent.
Cordialement
L'équipe Holzkern
Verified
Eine Kleinigkeit die aber zum Verlust führen kann.
Ich muss ein wenig ausholen. Lieferung, aussehen des Armbandes .... TOP. Leider geht immer ein Stift raus. Ich habe versucht es dann zu kürzen einen anderen Stift einzusetzen dies ist nicht so einfach bzw. klappt nicht er rutscht trotzdem. Ich befürchte es ist nur eine Frage der Zeit bis ich es verliere. Ansonsten ist auch die Qualität sehr sehr gut. Nur der eine Stift ich habe mitlerweile keine mehr da die sich dann verbiegen. Ich habe im Service noch niemand erreicht.
Reply from holzkern.com/en
Hallo Thomas,
es tut uns wirklich leid, dass du diese Erfahrung gemacht hast.
Leider konnten wir keine Nachricht von dir in unserem Posteingang finden. Hattest du denn unseren Kundenservice kontaktiert?
Wenn nicht, kannst du uns gerne über unser Serviceformular hier https://www.holzkern.com/de/faq/ oder direkt über unsere E-Mail-Adresse hallo@holzkern.com kontaktieren.
Gerne finden wir eine Lösung für dich. :)
Liebe Grüße,
das Holzkern-Team
Verified
Excellent email communication
I wanted to obtain spare links for my wooden watch bracelet but couldn't find them on the website. I emailed and had first rate service from Julia at Holzkern.
I have now received the spare links.
Many thanks
Verified
Heb zo'n 2 jaar terug en horloge gekocht. 1 schakel die niet vervangen kon worden was beschadigd. Na contact te hebben opgenomen kon ik een nieuwe band kopen met korting
Imported review
First time using Holzkern. I purchased a watch and bracelet which arrived in good time during the Christmas period. The website was clear with good views of the items. Prices were attractive without sacrificing quality. The items were well packaged using their attractive boxes and gift bag. The only thing I would suggest is for the items to be photographed on a persons wrist in the case of the bracelet. Thought the stone design would have been a little larger. Overall though, I would use this company again when looking for similar items. My communication with the staff was also excellent. Many thanks to them.Steve.
Imported review
I ordered this bracelet for my husband as one of his Christmas presents. It is absolutely gorgeous! I was pleasantly surprised with how quickly it arrived! The bracelet seems to be extremely well made. I loved that it came with additional links, as well as the tools to add or remove the links as needed. I’m definitely going to be looking into purchasing a few watches from Holzkern! Great company with quality products!
Imported review
I’m glad you asked my opinion on my purchase! When my package was delivered, my husband opened it thinking it was his because it was piled up with some of his deliveries. All he did was open the box to see what he had bought and had no idea what he was looking at and jokingly told me, “What’s this, I hope that that’s not for me.” Of course I felt a little disappointed, but on Christmas day when he opened it up and realized what it was after taking all the wrapping off and he fell in love with it! He is not an easy man to buy for and basically needs nothing, as he says. But, he took it out of the box and added the extra link, because he’s a big guy and has worn it multiple times now. Thank you so much for the quality, the packaging and the care that you put into your products! I will definitely be back again!
Imported review
I bought a bracelet for my husband and when it arrived, I loved it so much, I bought another one for my son. Even though it was 3 days until Christmas, my son still received his gift before the big day. Everything was packaged beautifully, I loved the detail on these bands and both were really happy. I would 100% recommend and I would certainly look to buy again from Holzkern in the future. Thank you for such lovely gifts
Imported review
The bracelet is masculine and looks great on my husband‘s wrist. The bracelet needed the enclosed links added due to his wrist being a little larger. It was a little challenging for us to try to do so. We took it to a local jeweler and within minutes, she had it the perfect size for him. I would highly recommend this bracelet.. in addition the online order came much faster than expected… and that was great especially because it was a Christmas gift.
Imported review
The bracelet I got for my husband for Christmas came beautifully boxed, already hinting at the attention to detail of the product inside. The workmanship is gorgeous! I can't decide if I liked the wood or metal detailing better. My husband LOVED it! He put it on (after adjusting the sizing, extra links helpfully included) and hasn't taken it off yet. Will definitely order again and recommend to friends!
To Verify Authenticity
Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
holzkern.com/en
Visit websiteAbout
holzkern.com/en
"Be proud to be unique" – that's our promise. We create watches, jewellery and accessories for people who leave the ordinary behind and celebrate what makes them special. Made from natural materials l...
This company has linked Trusted Shops profiles.