The delivery went great. But unfortunately, the right side of the shoe had some damage.
I bought my shoes from the Balagan site, because I wanted to give my biggest support to a ‘smaller’ brand, but now that this happened I wish I had bought them from Zalando as they return policy is better.
I know have to pay 15€ for the return from Belgium to Italy… But the shoe is literally damaged and also the quality of the shoes felt a lot less then you would expect.
Quick answers, however, the automatic answers seem to be all in Polish.
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9 days ago
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Apr 18, 2024
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Mar 11, 2024
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Greta heels are a wider fit
Delivery was fast and secure.
I ordered Greta heels in burgundy - the shoes are nice looking, and very well made. They are true to size but a wider fit which was not indicated in description nor could I assume it from the photos.
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Mar 14, 2024
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The delivery went great. But unfortunately, the right side of the shoe had some damage.
I bought my shoes from the Balagan site, because I wanted to give my biggest support to a ‘smaller’ brand, but now that this happened I wish I had bought them from Zalando as they return policy is better.
I know have to pay 15€ for the return from Belgium to Italy… But the shoe is literally damaged and also the quality of the shoes felt a lot less then you would expect.
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Answer by balaganstudio.com
Apr 5, 2024
Hi Keisha, We are very sorry for shipping the pair with a defect. If you had only contacted the store after receiving the order, we would have offered a refund or an exchange for a new pair.
Feb 21, 2024
Verified review
Overall ok
Italian translation! Lower delivery costs. Better fluidity in the loading of pages.
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