Review summary
Customers overwhelmingly praise the high quality of the products, including photo books, prints, and gifts, frequently noting excellent colors, resolution, and materials. Many find the creation process and software intuitive and simple. Customers consistently commend the fast and reliable delivery. Customer service is widely appreciated for being professional, attentive, and responsive, especially in resolving issues and complaints. There is also value seen in the creative flexibility and variety in design options, and many consider the products to offer fair value for the quality. Some customers encounter occasional usability hurdles or confusion with the software. A few experience delays or issues with packaging and shipping partners. There is a desire for more layouts, templates, and updated features. Some find prices high unless discounted or bundled with vouchers. A notable minority experience technical problems such as app crashes, lost projects, upload errors, and confusing interface elements.
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How Trusted Shops prevents fake reviewsReviewsifolor.ch/en
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Nothing to complain about the quality of Ifolor, I wondered how long I have been a customer of Ifolor. If I remember correctly, it has already been more than 20 years. \nOn the other hand, delivery via DHL still leaves much to be desired. In the last delivery, I was able to talk to the parcel courier, who just said that the scheduling by the \"computer system\" is too inaccurate, and the delivery promises are changed too often, irritating the customers.
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Reply from ifolor.de
Dear ifolor customer. Thank you for your review. We are pleased that you have chosen a photo product from ifolor and wish you much joy with your order. Kind regards, your ifolor team.\n
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Creation without problems, but …
Creation without problems, even though I received the information to check everything again, "something" was still not okay.
What this "something" is or was, was not explained or shown. A little unsure, I then reviewed the draft several times, but I couldn't find anything. The order arrived as desired and without "something".
Item okay, but fairly high price-performance ratio in comparison. Since I had an urgently redeemable voucher, I ordered.
Without a voucher, I would have ordered elsewhere, at more favorable conditions and with identical performance.
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Reply from ifolor.de
Dear ifolor customer. Thank you for taking the time for a review. We wish you much joy with your photo product. Best regards, your ifolor team.
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Tuning into the possibilities, getting better and better.
After tuning in and learning how to use the app for photobook creation, it worked out great. Initially inadequate support in the chat, the subsequent chats improved, leading even to a surprising realization. Everything is perfect.
How to improve? Offer more formats, up to A2 children's books with cardboard pages and rounded corners.
The option to keep a project saved for more than the usual 3 months.
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Reply from ifolor.ch
Dear ifolor customer. Thank you very much for your review. We wish you lots of joy with your order. We would like to thank you for your suggestion and will forward it to the relevant department. Best regards, your ifolor team
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Received a great photo book
The handling was very easy and worked well. However, uploading the photos with the mobile phone didn't work so well for me. The photos had to be re-uploaded regularly after a short time. In the end, I received a note indicating that something needed improvement and a text line was free (I don't remember the exact wording). I didn't know what it meant and after looking through multiple times, I didn't find anything. I then discovered that the first and last pages were still empty and no photos were inserted. However, I unfortunately didn't notice that. It would be easier if it was more clearly stated what the problem is. Otherwise, everything was tip-top and the photo book turned out very nice.
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Reply from ifolor.ch
Dear ifolor customer, thank you for your review. We wish you much joy with your order. We would like to thank you for your suggestion and will forward it to the appropriate department. Best regards, your ifolor team
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Beautiful album; editing was challenging.
When I started with the photo album about a year ago, it was not yet possible to load the photos directly from the phone into the program on the PC. It was cumbersome. Last month it was possible, but often the error: "something went wrong" appeared and I had to restart. Font size: Size 20 is about size 10 in the album. This is confusing. Also, I couldn't save this font size for the entire album. It was awkward that I could only extend the album in 12-page steps. But overall, it turned out to be a beautiful album. The glossy pages were worth it. The shipping was super fast. I appreciated the storage option for 3 months.
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Reply from ifolor.ch
Dear ifolor customer. Thank you for your review. We wish you much joy with your order. We would like to thank you for your suggestion and will forward it to the appropriate department. Best regards, Your ifolor team.
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Delivery by DHL …
Even if it is only partially related to Ifolor, the delay/lack of punctuality in delivery by DHL leaves much to be desired. After the first delivery notification came, 'we're sorry, it didn't work', a second notification came, then only part was delivered (2 wall calendars), the panoramic calendar was announced with a third message, which again didn't work, and finally on the fourth 'try' - \nThere is nothing to criticize about the quality of the calendars. \n
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Reply from ifolor.de
Dear ifolor customer. Thank you very much for your review. We wish you great enjoyment with your order. We would like to thank you for your suggestion and will forward it to the relevant department. Best regards, your ifolor team\n
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Difference between Photo Book Deluxe and Photo Book Premium Photopaper not clearly described
The difference between the Photo Book Deluxe and the Photo Book Premium Photopaper should be highlighted more clearly in the product selection description. Especially because in the designer, the appearance (look and feel) corresponds to the Photo Book Premium Photopaper.
However, in the Deluxe version, only thin paper is used, and photos near the adhesive binding are not all clearly visible, unless a sufficiently large margin is left. Unfortunately, this necessity is not apparent in the designer, as the representation there corresponds to the Photo Book Premium.
Therefore, I was disappointed upon receiving the Photo Book Deluxe, as I expected a result as shown in the designer preview.
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Reply from ifolor.ch
Dear ifolor customer. Unfortunately, after checking our systems, we could not find such a request. Please feel free to send us an email with your feedback (including the order number concerned) to service@ifolor.ch, so we can investigate the case. Kind regards. Your ifolor team
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After last year we had so much trouble with the condolence...
After last year we had so much trouble with my father's condolence announcements to adjust them to the cards, this year it went MUCH better with my mother's.
Important tip: Use better software for card text design!!!! - Especially when you have different font sizes or a difference between bold and normal. It took hours (not exaggerating....!) We can provide input.
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Reply from ifolor.ch
Dear ifolor customer, thank you for your review. We wish you much joy with your order. We would like to thank you for your suggestion and will forward it to the relevant department. Kind regards, your ifolor team
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I understand that your logo appears on the memo. However, it would be nice to be able to create the backs of the cards or choose the design of the memo box. It's not very appealing, all red with the Ifolor logo. Nevertheless, the printing and the result of the cards were good, and the person who received it was happy.
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Reply from ifolor.ch/fr
Dear Ifolor customer. Thank you for your feedback. We wish you much enjoyment with your order. We are happy to take your suggestion and forward it to the relevant department. Best regards, your Ifolor team
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Product as described
Product delivered exactly as expected or desired. Image edges slightly cut, so next time I would not place the texts too close to the edge. Price-performance still okay. It would be nice if there were no shipping costs or if you could pick up the product, for example, in a Migros store to save on shipping costs. Gladly again. Customization possible. Ordering a new one of the same type right now.
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Reply from ifolor.ch
Dear ifolor customer. Thank you for your review. We wish you much joy with your order. We would like to thank you for your suggestion and will forward it to the relevant department. Best regards, your ifolor team
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Canvas
I wanted to do a photo quite large on aluminum. Unfortunately, it showed me that the quality was not good. Too bad, I ordered it smaller. I regret it, because surely the pixels in the larger version would not have appeared grainy either.
I had another photo printed on canvas. I really like the frame. Unfortunately, it has a dent at the top. The colors, especially the shades of green, seem unnaturally light green to me.
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Reply from ifolor.ch
Dear ifolor customer. To help us develop as a company, we appreciate any suggestions from our customers. You can send us an email with your feedback to service@ifolor.ch. Best regards. Your ifolor team
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I had ordered a mug with a design, but didn't see in the preview that the text was too small and therefore almost unreadable. I reported this online as feedback to ifolor, who then accepted it as a complaint and delivered a new mug to me (almost) free of charge. Top service!!!
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I have been ordering my photo books for… a long time
I have been ordering my photo books from ifolor for a long time and am very satisfied. The quality of the photo books and the pictures is very good, the design is simple, and the result is always a joy. The delivery is also reliable. I will gladly continue to order my photo books from ifolor.
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Reply from ifolor.ch
Dear ifolor customer, thank you for your review. We are happy that you have chosen a photo product from ifolor and wish you much joy with your order. Best regards, your ifolor team.
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Fast and reliable
Ifolor is always very fast in delivery and the products are of very high quality, even critical photos look very appealing.
The only issue is the font sizes, which I've struggled with for years, as they don't provide font standards, only +/- and not the points. I would find it great if this could be changed.
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Reply from ifolor.ch
Dear ifolor customer. Thank you for your review. We wish you much enjoyment with your order. We would like to thank you for your suggestion and will forward it to the appropriate department. Best regards, your ifolor team
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All ok
But last time I made a mistake and received everything in duplicate
I thought it was the dimensions, it was actually the number!!!!
I will pay more attention next time
Since I'm afraid everything will erase, I always hurry
I am 83 years old, it's already quite good that I order online
In any case, thanks for everything, good work on your part
Have a nice day
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Reply from ifolor.ch/fr
Dear ifolor customer, thank you for your review. We wish you much pleasure with your order. Best regards, your ifolor team.
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Had very good experiences. On the ordered photo-cards, a small color error was visible. The photos were remade without issue by IFOLOR. This goodwill shows that the company IFOLOR values customer satisfaction and quality and practices this as well. I am very satisfied with my photo-cards. Thank you very much.
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Reply from ifolor.ch
Dear ifolor customer. Thank you for your review. We are delighted that you chose a photo product from ifolor and wish you much joy with your order. Kind regards, your ifolor team.
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A very beautiful memory.
A few days ago, I received the placemat I ordered, following a very beautiful Sunday spent in Crans-Montana with one of my cousins.\n\nIt is magnificent; I showed it to the cousin in question and ordered another for her, at her request. \n\nThus, we both have a very beautiful memory of that lovely day.\n\nThank you very much!\n
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Reply from ifolor.ch/fr
Dear ifolor customer, thank you very much for your review. We are delighted to have been able to assist you with your personalized photo product. We wish you much enjoyment with it. Best regards, your ifolor team.\n
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Excellent quality and service, some details to improve
The quality of the prints is really excellent and the service is fast. We also greatly appreciated the exchanges with the staff, who proved to be available, professional, and attentive.
However, we encountered some defects with the frames and we find that the glass is unfortunately a bit too shiny, which can create reflections and slightly impair the rendering of the photos.
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Reply from ifolor.ch/fr
Dear ifolor customer, thank you for your review. We are delighted that you have chosen an ifolor photo product and wish you much pleasure with your order. Best regards, your ifolor team.
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I particularly liked the original discount offer according to the hot temperatures, it was a really good idea! Thank you for that!
I ordered eight photobooks. Unfortunately, some are missing the last page, where the entire leadership crew of a theater is listed. I am now pasting a page because it is important.
However, in terms of quality, the photobook is top-notch!
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Reply from ifolor.ch
Dear ifolor customer. Thank you very much for your feedback. We will gladly review your request and will contact you via email afterward. Kind regards. Your ifolor team
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Always very satisfied with ifolor.
I am very satisfied with ifolor in every way: great software for creating photo books, online ordering very easy, great variety of products and top quality. Ifolor is cost-effective in relation to quality, extremely short delivery times.
Highly recommendable company, gladly always again.
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Reply from ifolor.ch
Dear ifolor customer. Thank you very much for your review. We are delighted that you have chosen a photo product from ifolor and wish you much joy with your order. Best regards, your ifolor team.
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Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Rating for ifolor.ch/en
4.68
Excellent870 reviews
since May 6, 2014
Contact
- +41716865454
- www.ifolor.ch/en
- service@ifolor.ch
- Kreuzlingen, CHE
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