Review summary
Customers consistently praise the wide selection and variety of products available, as well as the competitive pricing and frequent promotions. Many buyers are satisfied with the quality of products received, often describing them as exactly as described and of a high standard. Most customers find the website easy to use and well-organized, and customer service is often noted as helpful and responsive. Delivery speed and reliability, along with the quality of the courier service, are frequently mentioned as positive experiences. A few customers express frustration with delivery delays or issues specifically related to UPS. Some mention gaps in selection for certain brands, and there are rare complaints about hidden charges. Additionally, a small number of users report technical or browser compatibility issues with the website, and a few have experienced a lack of communication or unhelpful responses from customer service.
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How Trusted Shops prevents fake reviewsReviewswww.tennispro.eu
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Verified
Unexpected customs fees for Swiss customers!
The advertised product price was attractive, and I was generally satisfied with the order itself. However, it was not made sufficiently clear during the ordering process that additional import charges and customs clearance fees would apply when shipping to Switzerland.
These charges were collected directly from me by Swiss Post upon delivery and amounted to CHF 22.85. With an order value of approximately EUR 84, this represents an additional cost of roughly 30% of the original purchase price, which is substantial.
These additional costs should be displayed much more transparently during checkout. Ideally, all applicable taxes, import duties and handling fees should be included directly in the final price, so that customers in Switzerland are not confronted with unexpected charges upon delivery.
Verified
Super schnelle Lieferung und top Preis. Wir haben den sx 300 lite für meinen Sohn hier nachgekauft. Er braucht mittlerweile zwei, weil bei den Medenspiele auch schon mal eine Saite reißen kann. Da waren wir dann ziemlich lange nach einem guten Preis auf der Suche und wurden hier fündig. Es hat etwas gedauert, bis wir die Bestellbestätigung bekommen haben (ca. Einen Tag), aber im Account war sofort sichtbar, was und für wie viel wir bestellt haben. Paypal Bezahlung wird auch angeboten, so dass wir total fein damit waren hier das erste Mal zu bestellen. Es war eine sehr gute Kauferfahrung und da wir alle Tennis spielen, haben wir sicherlich nicht das letzte Mal hier eingekauft. Der Shop ist sehr zu empfehlen. Ups hat hier freundlich angeliefert.
Verified
Another successful engagement with tennisproeu
The selection is always good. I got the Head Extreme MP, looking to change up the game slightly, went for a tighter string and slightly lighter racket 300gm. Love the look of the racket firstly and its slightly bigger than the Technifibre ISO but found it handles well with oceans of spin capability so a bit of timing to work on. Love it. The service of setup was spot on, perfectly / masterfully done. There is nowhere else to go for tennis!
Verified
Top-quality products and super fast delivery!
I am extremely satisfied with my experience with tennispro.eu! The website is very easy to use, and the delivery was incredibly fast. The products are of outstanding quality. I highly recommend this shop to everyone!
Verified
Amazing Support Team and good products!
Amazing Support Team! They responded quick and in a VERY nice tone.
Unfortunately my package didnt get processed right away as one item was not in stock and had day longer because I had to cancel the item first.
But shipping was quick, especially considering that it has been shipped from France.
Products all came as described and well protected.
Verified
Everything good on tennispro
Everything is good on tennispro.
Communication good, price ok, delivery fast.
The one thing you must improve is the site itself. He do not function well on different browser. Only on Firefox is working for me
Verified
Good offer, fair prices, quick delivery, lots of product information (shoes, clothing, grips - compositions).
When choosing a racket I think it would be helpful to have more information like: stiffness, SW, pts HD, maybe short reviews. Similarly with strings, comparing hardness, power, spin, duration etc.
Verified
I have not received the shipment.
UPS tracking has sent me e-mail that the shipment has been delivered to access point but they have not sent me any pin code (text message) that is needed to open the locker.
I am pleased with your services but not with the delivery. Normally UPS service has been very reliable.
Verified
All well - in the end
Bought 4 nice caps for the ongoingTennis season.
Then I had to wait and wait, and I couldn't track my order on the phone. But that was okay, because the other day I got the message, that my order is coming soon...
Verified
Never had a problem with tennis pro and always go back to purchase my tennis gear,great service and value
Verified
I got the products I ordered according to their delivery time. However the package was delivered by UPS and was partly destroyed but all items were there.
Verified
Great service
Thank you for your great service, all products exactly as they were placed at my order!
Verified
I Like :)
I have done shopping many times at TennisPro . Very reliable shop, wide range of products. Great. Lucas , Poland.
Verified
Trustly
I've bought some tennis stuff through the years and will continue, always satisfied.
Verified
Prompt delivery, and the products were exactly what I ordered. I also had to make a return which went perfectly (though it was a bit complicated until I figured out the process)
Verified
Prompt delivery, and the products were exactly what I ordered. I also had to make a return which went perfectly (though it was a bit complicated until I figured out the process)
Verified
Nice shopping experience, wide range of products and fast delivery. Everything works well. Thank you!
Verified
Easy-to-use website, wide selection of items, great deals.
Fast delivery.
Verified
Everything else is worth 5 stars except them using UPS as a delivery company, UPS is by far the worst in the business.
Verified
Great products. You can always find something you like when you need. Best store.
