Review summary
Customers often highlight the fast delivery of orders and are generally pleased with the quality of the products received. The website is praised for being easy to use and intuitive. Many also commend the customer service team for being helpful, professional, and quick to resolve issues. Additionally, prices are usually considered fair or attractive, and returns are possible and mostly successful. However, some customers experience minor delays or problems with tracking, particularly when orders are handled by third-party couriers such as UPS, leading to frustration about delivery practices or package condition. There are occasional reports of product mismatches or dissatisfaction with specific items. A few users encounter browser compatibility issues or lack transparency during checkout. The returns process can sometimes be complicated or lengthy, and some customers desire clearer information on extra charges and better handling of promotions.
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How Trusted Shops prevents fake reviewsReviewswww.tennispro.eu
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Verified
Unexpected customs fees for Swiss customers!
The advertised product price was attractive, and I was generally satisfied with the order itself. However, it was not made sufficiently clear during the ordering process that additional import charges and customs clearance fees would apply when shipping to Switzerland.
These charges were collected directly from me by Swiss Post upon delivery and amounted to CHF 22.85. With an order value of approximately EUR 84, this represents an additional cost of roughly 30% of the original purchase price, which is substantial.
These additional costs should be displayed much more transparently during checkout. Ideally, all applicable taxes, import duties and handling fees should be included directly in the final price, so that customers in Switzerland are not confronted with unexpected charges upon delivery.
Verified
Super schnelle Lieferung und top Preis. Wir haben den sx 300 lite für meinen Sohn hier nachgekauft. Er braucht mittlerweile zwei, weil bei den Medenspiele auch schon mal eine Saite reißen kann. Da waren wir dann ziemlich lange nach einem guten Preis auf der Suche und wurden hier fündig. Es hat etwas gedauert, bis wir die Bestellbestätigung bekommen haben (ca. Einen Tag), aber im Account war sofort sichtbar, was und für wie viel wir bestellt haben. Paypal Bezahlung wird auch angeboten, so dass wir total fein damit waren hier das erste Mal zu bestellen. Es war eine sehr gute Kauferfahrung und da wir alle Tennis spielen, haben wir sicherlich nicht das letzte Mal hier eingekauft. Der Shop ist sehr zu empfehlen. Ups hat hier freundlich angeliefert.
Verified
Another successful engagement with tennisproeu
The selection is always good. I got the Head Extreme MP, looking to change up the game slightly, went for a tighter string and slightly lighter racket 300gm. Love the look of the racket firstly and its slightly bigger than the Technifibre ISO but found it handles well with oceans of spin capability so a bit of timing to work on. Love it. The service of setup was spot on, perfectly / masterfully done. There is nowhere else to go for tennis!
Verified
Excellent service. The racket arrived very quick and with all the setup that I asked for. Only one thing that I want to say, regarding the delivery. Even the racket is really well protected, the outside box were a little bit damaged.
Verified
Servis and delivery exellent.
I am not setisfied with the product. Have they fundamentally changed the Barricade model in some way?
It is so different from the previous versions. I have bèen wearing barricade shoes for more than 10 years
Verified
Nice range and good discounts.
The website is user friendly and I think when it comes to Juniors, there are plenty of options available.
What I suggest is to make free delivery for purchases over €100 since the discount from coupons covers the delivery charge in my case.
Verified
Variedade de produtos, boa relação qualidade/preço.
Neste caso concreto os artigos Asicis promoviam um desconto adicional VERÃO+
15% e no final não foi aceite. Para melhorar devem estar atentos às promoções das marcas e não ignorar.
Verified
Top-quality products and super fast delivery!
I am extremely satisfied with my experience with tennispro.eu! The website is very easy to use, and the delivery was incredibly fast. The products are of outstanding quality. I highly recommend this shop to everyone!
Verified
Amazing Support Team and good products!
Amazing Support Team! They responded quick and in a VERY nice tone.
Unfortunately my package didnt get processed right away as one item was not in stock and had day longer because I had to cancel the item first.
But shipping was quick, especially considering that it has been shipped from France.
Products all came as described and well protected.
Verified
The order was fine. The delivery was flawed.
The order was fine. The items are of the quality we expected. My issue was with UPS. As with other couriers, it claims but never actually tried to deliver the package directly to my house. Instead, I had to go to a delivery point.
Verified
Verkäufer top,Versandienstleister flop
Bestellvorgang und Lieferung hat seitens des Verkäufers super geklappt!
Leider wurde vom Versanddienstleiter UPS meine Lieferung 10 Kilometer
von meinem zu Hause abgelegt.
Verified
Everything good on tennispro
Everything is good on tennispro.
Communication good, price ok, delivery fast.
The one thing you must improve is the site itself. He do not function well on different browser. Only on Firefox is working for me
Verified
Good offer, fair prices, quick delivery, lots of product information (shoes, clothing, grips - compositions).
When choosing a racket I think it would be helpful to have more information like: stiffness, SW, pts HD, maybe short reviews. Similarly with strings, comparing hardness, power, spin, duration etc.
Verified
I have not received the shipment.
UPS tracking has sent me e-mail that the shipment has been delivered to access point but they have not sent me any pin code (text message) that is needed to open the locker.
I am pleased with your services but not with the delivery. Normally UPS service has been very reliable.
Verified
24 hour delay in delivery which is not an issue as received notification….item is fabulous…..thank you
Verified
Good: Equipment arrived as described and expected. Could be better: Couldn't see the delivery status. With the delivery service chosen.
Verified
Wszystko idealnie , przesyłka starannie zapakowana, wysłana ekspresowo.
Polecam ten sklep pełen profesjonalizm
Verified
Aina toimii.
Olen vuosien ajan tilannut tennis- ja padel tarvikkeita ko. firmasta.
Toimii aina moitteettomasti.
- Jari
Verified
All well - in the end
Bought 4 nice caps for the ongoingTennis season.
Then I had to wait and wait, and I couldn't track my order on the phone. But that was okay, because the other day I got the message, that my order is coming soon...
Verified
Easy to order / Not so easy to return / not so easy customer care!.
Easy to order
Lots of details of the product
Yet some products wrongly ordered
Returns are a little difficult and lengthy.
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Verified Reviews
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They are not included in the overall rating. No verification measures have been taken.Contact
www.tennispro.eu
- www.tennispro.eu
- info@tennispro.eu
- Entzheim, FRA
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www.tennispro.eu
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