Bergfreunde.eu

Reviews:

Fake delivery times - The company consciously lies about the delivery times. I purchased a present for my son because I read that it would arrive in 2-3 days. AFTER they received the payment, I got the confirmation email saying the delivery would take 9-11 days. This is misleading advertising, a fraud and a formal legal action should be taken agains them.

The package was lost by courier. Money wasn’t refaund.

I have not received my order

Received different product from the one displayed on the shop website. The picture shown on the shop website (and in confirmation email) does not correspond to the product I received - it did show a jackwt with under arm pit zips and a different colour of front zips - obviousley a different product from the one I received. Big disappointment. I am returning this product and I am expected to pay 10 eur shipping costs for returning it, even if this is obviously due to a mistake by the eshop.

I ordered a rab microlight deep ink. They sent me black

Once the website stated 3-5 working day delivery and when you order it is all of a sudden 5-7 working days. This is misleading the buyer!!! Also I have placed an order on the 9th January and today on the 11th there is still no update on my order, it is not even prepared!!!! Pathetic... Very poor shipping service... also I have contacted customer support and it says I have to wait 2-4 working days while someone replies... This is also very poor customer support.

Everything went wrong! I was deceived because I made an online purchase at a price, with still 2 products in stock, and they canceled my order with the excuse that they didn't have stock! Surreal. Even today, they still have one product in stock, and my order is still pending! On top of that, they increased the price of the product and wanted me to buy it again at the current price! Unbelievable! The worst online service I've experienced in my entire life!"

Terrible

ORDER '33802772' DATED 22.06.2023 I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack. Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour. Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now??? Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages. After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.

I ordered knowing that it will take 5-7 days to reach me. After 7 days there was no information about my order. Then I wrote to support and the next day my order was packed and shipped. And it took at least 5 days more. After this time I did not needed some of the stuff I ordered. I had to buy them elswhere. Now I ahve double. Very dissapointed. For me it seems like they forgot to ship my order because after my letter the shipping started immediately.

Very slow delivery speed, I don't know what I'm waiting for, why is the warehouse shipping so slow? I think there are issues with the warehouse and logistics team on this website.

I ordered hiking poles and nothing happened during the entire week, my order didn't move, so I canceled it. It is too long to wait.

I attempted to purchase a hat from the Bergfreunde platform, but my card was not accepted as a valid payment method. Luckily, I also had a PayPal account, so I could proceed with an alternate payment method. Unfortunately, the hat I wanted was the last one in stock, and after the initial payment failed, it immediately became unavailable. This occurred over a week ago, and disappointingly, Bergfreunde has not restocked the item since. This has left me quite disappointed. I recently decided to make another purchase, opting for different models as the initial hat I wanted still remains unavailable. However, during this process, I made an error while entering the shipping address. Realizing my mistake, I promptly contacted Bergfreunde to rectify the issue. To my dismay, I discovered that I had no options other than to wait and hope for a resolution or to cancel the order altogether. Regrettably, I had to cancel the order, which has brought me back to square one. I am now without the hat I initially desired and find myself unable to purchase any other items. This is especially frustrating because my previous order contained several hats, all of which were the last units in stock, which put me in the same place as before. While I believe Bergfreunde is generally a reliable destination for purchasing outdoor gear and clothing, I can't help but notice persistent issues with their IT sector. I will likely cancel my order and seek out alternatives to avoid encountering such difficulties again. As a customer, I expect a swift and seamless resolution to problems, rather than waiting endlessly for a purchase I have already committed to. It's frustrating that I have to set up notifications for products that should be available but are inaccessible due to stock system failures. What initially seemed like a positive online shopping experience has now become incredibly stressful. I find it difficult to recommend Bergfreunde to a friend, and I'm hesitant to engage with their platform again, given the likelihood of encountering similar issues repeatedly. Despite my frustrations, I must acknowledge that the support service was responsive and friendly when I contacted them by phone. However, it's clear that their capabilities are limited, leaving customers like me in a holding pattern until items are restocked. This ongoing inconvenience has been disheartening. I sincerely hope that Bergfreunde will work to enhance their system, allowing for straightforward replacement of items following an order cancellation.

It's good to buy from Bergfreunde exclusively if you are 100 % sure that the size and model fits you. But even then the waiting time is way too long to receive the order. For me it took 2 weeks to receive it (I currently reside in Lithuania). The problem starts if you want to return the goods and get reimbursed. It takes approx. 3 weeks to get reimbursed! I had to return the goods 3 times and lost 40 euros in shipping charges. A customer must pay the return charges which are quite high in my case (Lithuania). The first time I had no technical possibility to print a return label, thus I had paid solely with my own money for the return shipping. Nevertheless, Bergfreunde charged me double for the return shipping, assuming that I sent the goods "on behalf of" Bergfreunde. Twice I inquired about the unfair charging from Bergfreunde. Both times Bergfreunde ignored my request. Nowadays when a customer can choose lots of sellers with a quick and free-return policy I would definitely recommend to take into account the slow and unfair return policy of Bergfreunde.

Bergfreunde STOP STEALING my money!!! Unauthorised transaction! On August 5th, 2023 I have been charged with the amount of €153.91 (See "Image 06-23-2023.jpeg" and a PDF bank statement document attached to this email). This transaction is unknown to me, and has not been authorized by me, would you be able to explain why was this amount charged on August 5th? The amount matches my previous order from June 22nd, 2023 (Order ID: 33781970) which I have paid for and the transaction was cleared on June 23rd, 2023 (see "Image 08-05-2023.jpeg" and a PDF bank statement document attached to this email) I am not sure if the two are related but given that the amount matches I have provided proof of payment to ensure you have all the details.

The shop is the most horrible what I saw in my life. Thieves cheaters no.1! they didn give my money back 3 year ago about 2300 czk. And I did a order about men bermudas they are who canceled this but didn t get any message! My money are away and nothing wad delivered. Via email I received answer for my question that they canceled my order and money is where about 1200 czech krone? I hardly do not recomende the company NEVER! I m giving them to ECC for hard check and also to our own. You will get a very very big problem. Im not printing money for you !

Made the order, received the tracking number, never receive the parcel, and then sent me email that I have successfully 'returned' the items! And no refund have received yet! Ridiculous! So I made another order after this 'incident' for testing. Now after this shop captured my payment, 3 days has gone and the status is still 'being process'. No shipping information provided, and no one even bother to answer my email! I will never shop with this website again! Worst online shopping experience I have so far!

My order still has not been shipped, no 35413508. I sent an email but you did nit reply. I phoned but was left on hold and nobody answered. You have promised delivery in 8-10 business days but have not bothered to ship yet. I shall raise a dispute with paypal unless you sort out my order and communicate with me.