Bergfreunde.eu- Logo - reviews

Bergfreunde.eu
Reviews:

2,557 reviews in the last 12 months29,681 total reviews  

4.81
Excellent

Trustmark
Valid

Includes Buyer Protection
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Most relevant positive review

Jul 18, 2023
 Verified review
I am ordering an item which is a present for my son who lives in the EU (Germany). I don't, I live in Singapore and that became very challenging. I think you severely limit yourselves if you don't allow people like myself to order for delivery to within the EU like in my case. The final way to do it was use PayPal - but you need to have an existing PayPal account or you run into the same problems. Phone support helped me - thanks so much

Most relevant negative review

Aug 28, 2023
 Verified review
I attempted to purchase a hat from the Bergfreunde platform, but my card was not accepted as a valid payment method. Luckily, I also had a PayPal account, so I could proceed with an alternate payment method. Unfortunately, the hat I wanted was the last one in stock, and after the initial payment failed, it immediately became unavailable. This occurred over a week ago, and disappointingly, Bergfreunde has not restocked the item since. This has left me quite disappointed. I recently decided to make another purchase, opting for different models as the initial hat I wanted still remains unavailable. However, during this process, I made an error while entering the shipping address. Realizing my mistake, I promptly contacted Bergfreunde to rectify the issue. To my dismay, I discovered that I had no options other than to wait and hope for a resolution or to cancel the order altogether. Regrettably, I had to cancel the order, which has brought me back to square one. I am now without the hat I initially desired and find myself unable to purchase any other items. This is especially frustrating because my previous order contained several hats, all of which were the last units in stock, which put me in the same place as before. While I believe Bergfreunde is generally a reliable destination for purchasing outdoor gear and clothing, I can't help but notice persistent issues with their IT sector. I will likely cancel my order and seek out alternatives to avoid encountering such difficulties again. As a customer, I expect a swift and seamless resolution to problems, rather than waiting endlessly for a purchase I have already committed to. It's frustrating that I have to set up notifications for products that should be available but are inaccessible due to stock system failures. What initially seemed like a positive online shopping experience has now become incredibly stressful. I find it difficult to recommend Bergfreunde to a friend, and I'm hesitant to engage with their platform again, given the likelihood of encountering similar issues repeatedly. Despite my frustrations, I must acknowledge that the support service was responsive and friendly when I contacted them by phone. However, it's clear that their capabilities are limited, leaving customers like me in a holding pattern until items are restocked. This ongoing inconvenience has been disheartening. I sincerely hope that Bergfreunde will work to enhance their system, allowing for straightforward replacement of items following an order cancellation.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Bergfreunde.eu

Sort by  
Latest first
4 days ago
 Verified review
Report review
5 days ago
 Verified review
Slick website, rapid delivery
Report review
5 days ago
 Verified review
Report review
5 days ago
 Verified review

Awful in every way, avoid.

Awful, really awful, they promise fast delivery before they take your payment. Then they take your payment and this all changes, then they email to say it's delayed and dont give any more information. Then when you phone customer service they hang up the phone on you, then when you email customer service they say it will take 4 days to respond. I will now report this transaction to my credit card company as I feel like I've just been robbed.
Report review
BN
5 days ago
 Verified review
Great products, fast shipping, great quality, trustworthy.
Report review
5 days ago
 Verified review
Very satisfied with the service, shipping on time and all the correct equipment. 100% recommendable
Report review
6 days ago
 Verified review
good product detail, particularly like packed dimensions.
Report review
6 days ago
 Verified review
excellent
Report review
6 days ago
 Verified review
Report review
7 days ago
 Verified review
Need to have more 50% and 70% off items
Report review
7 days ago
 Verified review
Report review
7 days ago
 Verified review

Excellent experience

Quick purchase, good ware and great prices
Report review
7 days ago
 Verified review
Report review
7 days ago
 Verified review
Report review
7 days ago
 Verified review

Order very easy and discount price…

Order to very easy and discount price 10% for Patagonia
Report review
7 days ago
 Verified review
Report review
7 days ago
 Verified review
Report review
7 days ago
 Verified review
Report review
8 days ago
 Verified review
Report review
8 days ago
 Verified review
Schnelle Bearbeitung meiner Reklamation und Rückerstattung des Kaufbetrags.
Report review