Bergfreunde.eu- Logo - reviews

Bergfreunde.eu
Reviews:

3,935 reviews in the last 12 months28,364 total reviews  

4.82
Excellent

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Certified since: Aug 29, 2017
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Bergfreunde.eu fulfils all Trusted Shops quality criteria, including
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  • Clear ordering process

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Top positive review

Jun 30, 2023
 Verified review
The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.

Top negative review

Jan 30, 2023
 Verified review
one star ⭐ is to much already. firstly they did not place my phone no. on the parcel; i had to locate the parcel to drive over there and pay few bucks to get it, because was on the way back to bergfrende guys. 2ndly, the products were not properly displayed regarding size. In my case, i have purchased a cap which was kids size! the other produc was a Scott bike shorts, ad i have from some years now an old one, but this new one was way to large. I had unfortunately to pay money to get rid of bergfrende careless unpro operations they do! hopefully not with everybody; i have learn and ticket for to that was 9,95€uro. Apologies or discount No! no need for that. Disappointed -that is that period.
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Reviews for Bergfreunde.eu

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7 days ago
 Verified review
It's good to buy from Bergfreunde exclusively if you are 100 % sure that the size and model fits you. But even then the waiting time is way too long to receive the order. For me it took 2 weeks to receive it (I currently reside in Lithuania). The problem starts if you want to return the goods and get reimbursed. It takes approx. 3 weeks to get reimbursed! I had to return the goods 3 times and lost 40 euros in shipping charges. A customer must pay the return charges which are quite high in my case (Lithuania). The first time I had no technical possibility to print a return label, thus I had paid solely with my own money for the return shipping. Nevertheless, Bergfreunde charged me double for the return shipping, assuming that I sent the goods "on behalf of" Bergfreunde. Twice I inquired about the unfair charging from Bergfreunde. Both times Bergfreunde ignored my request. Nowadays when a customer can choose lots of sellers with a quick and free-return policy I would definitely recommend to take into account the slow and unfair return policy of Bergfreunde.
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12 days ago
 Verified review

trying to make my order for the last 30mins

trying to make my order for the last 30 minutes, the wlcome code expired because one item on the shopping list disappeared and the order didnt go through...went back, didnt have the 3rd item in my shopping cart now and the code either!what a shitshow
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Nov 21, 2023
 Verified review
This is a 4-th try to purchase from your site. Last time my card was refused due "technical" reason, then it went trough but order didnt, it got "lost" somehow. Very bad service
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Nov 14, 2023
 Verified review
I ordered a product that turned out to be in children's sizes. they rejected my complaint. I had to send the goods back at my own expense
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11 days ago
 Verified review
i cannot pay or regster billing address from Serbia. Shame
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Nov 20, 2023
 Verified review
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Oct 24, 2023
 Verified review
I ordered 3 items and they sent 1 item. Other 2 is missing, I paid 350 Euro. This is scam company, they don’t have item in the stock but they are still selling it. I’ll go to police station to report it ad sue them. Wasted 3 weeks for shipping to malta and 350 Euro. Scam!!!! They refuse to refund my money, pure scam. Don’t order, it was my first order they stole money!!!
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Oct 30, 2023
 Verified review
I bought a pair of Hoka Speed goat 5 boots, which were €150 in black/red colour, because they are €170 in black. Same products are €130 from Alltricks in all colours but they did not have my size. Your site is good but you need to be more competitive.
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Oct 31, 2023
 Verified review

Slow customer service response

This is my first purchase from BF, text box for my delivery address has arranged my address in completely the wrong order, I contacted customer service, message said 2 - 4 days wait for a reply from customer service. Way too long for my liking.
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Oct 13, 2023
 Verified review

One month and still no refund

A purchase I made a month ago was returned due to wrong size. I returned it a month ago and still no refund (164,98€). Email support is very friendly, but i don't know if they actually help. Order 34418483
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Nov 4, 2023
 Verified review
It takes weeks till the order arrives. And if, god forbid, the size does not fit and you return the order, then it takes ages to get your money back.
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Oct 9, 2023
 Verified review
Shipping seems to get slower and slower with this company. Disappointing service.
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Oct 16, 2023
 Verified review
I posted a question but have not received an answer
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Nov 4, 2023
 Verified review
It takes ages till a customer gets refund.
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JX
Sep 19, 2023
 Verified review
The shop is the most horrible what I saw in my life. Thieves cheaters no.1! they didn give my money back 3 year ago about 2300 czk. And I did a order about men bermudas they are who canceled this but didn t get any message! My money are away and nothing wad delivered. Via email I received answer for my question that they canceled my order and money is where about 1200 czech krone? I hardly do not recomende the company NEVER! I m giving them to ECC for hard check and also to our own. You will get a very very big problem. Im not printing money for you !
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Answer by Bergfreunde.eu
Oct 6, 2023
Hello and thank you for your review. We didn't receive any payment from you. Please look at the account statement: The amount was only reserved and released again. We canceled your order based on the negative information and the documentation of the previous processes in your customer account. Please understand that you cannot place orders at our shop again. Thank you for your understanding. Best regards, Bergfreunde.eu
Sep 28, 2023
 Verified review
I didn't like that I placed an order at 22.00 and after 5 minutes I wrote an email for delete ii. The day after, at 9.00 am in morning I called for ask to delete the order but order was processed and so was no possible to delete it.
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Answer by Bergfreunde.eu
Oct 6, 2023
Thank you very much for your message! We are sorry that we could not cancel your order, it was already in the in the shipping process. It is a pity that you did not like the items you ordered. You can sent the items back to us. Best regards, Bergfreunde.eu
Sep 21, 2023
 Verified review

You buy and you don't receive the goods

I bought a camping chair and the seller didn't have it. Strange, he sells goods that are not available. I've been waiting for a refund for 14 days and I'm still waiting.
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Answer by Bergfreunde.eu
Sep 27, 2023
Thank you for the review. We apologize that your desired item was out of stock. Due to a technical issue in our online shop the item was shown as available when this was not the case. Our customer service has initiated your refund and it should be transferrred to you account. We apologise again fot the inconvenience. Best regards, Bergfreunde.eu
Oct 2, 2023
 Verified review
I didn't receive one item from my order I ordered 4 items, and 1 item is not included in package (1x STOIC - Logo Neckwarmer - Tube scarf).
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Answer by Bergfreunde.eu
Oct 6, 2023
Hello and thank you for your feedback! We are very sorry for the delay in the shipping. Unfortunately, there was a high volume for our carrier. We're happy to see that you finally received your parcel. We're sorry for the inconvenience! Best regards, Bergfreunde.eu
Sep 9, 2023
 Verified review
the goods are sent that do not correspond to what you order, scammers
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Answer by Bergfreunde.eu
Sep 12, 2023
Thank you for the review. Our apologies that you did not receive the items you ordered. This shouldn’t be happening. As we can see you have already been in contact with our customer service. Should your case not have been solved to your satisfaction contact us again at Alpinetrek.co.uk/contact/ so that we can assist you further. Best regards, Bergfreunde.eu "
Sep 9, 2023
 Verified review
problem using pay pal, had to write delivery address 5 times
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Answer by Bergfreunde.eu
Sep 11, 2023
Hello and thank you for your feedback! We're sorry to hear that you had difficulties with the delivery of your order. We understand that you're upset about that. Contact us at anytime at Bergfreunde.eu/contact/ if we can assist you. We apologise for the inconvenience. Best wishes, Bergfreunde.eu