Bergfreunde.eu

Reviews:

Sent item in incorrect size M instead of L

I wrote the e-mail with problem. One item is not in good condition, but I haven't got reply.

too long delivery and expensive ...

Berg Freunde shipped the incorrect size shoes and refused to fix their mistake by sending the correct size until I returned the previous pair. They kept referring to an the exchange/replacement process. I repeatedly called out this was not an exchange/replacement scenario but an error on their part. They offered 10 euro off as a "goodwill gesture" but really an actual good will gesture would have been to ship the items in parallel with me returning them. Very frustrating and unfortunate, I will not use the site again

Not accurate shipping time Shipping time on website 3 - 5 days, 8 days passed and support saying it’s being packed since 3 days ago. How can you pack a bag for so long time ?

Delivery time 7 - 9 days for delivery time specified on the website, after 5 days still order shows as being processed.

I have no idea why you keep asking me to rate the service as I am still waiting for the package. I ordered the stuff on the 21st of March. Today is the 4th of April and still haven't received anything!!! When I check the tracking, it looks like the package is still in Germany!!!

Yes please send all comunications in Catalan or English. And the web site is only in Spanish.

I have not received my order

I like the store and I will order here in future, but this order was handled very poorly. The store knew in advance there was a problem with payment via PayPal -- instead of disabling it temporarily there was a label added with warning. The label was implemented incorrectly so it vanished randomly and not seeing it at first I paid via PP. My money was frozen as result. The customer support repeatedly (!) assured me money will be returned in FEW days. After two weeks I pressed on the issue, and the store explained they will be returned within 30 days. Few = 30? Since when. I also received tickets to review the support I received but they expired until the whole issue was solved. All of this mess could be easily avoided if someone paid attention.

Fake delivery times - The company consciously lies about the delivery times. I purchased a present for my son because I read that it would arrive in 2-3 days. AFTER they received the payment, I got the confirmation email saying the delivery would take 9-11 days. This is misleading advertising, a fraud and a formal legal action should be taken agains them.

The package was lost by courier. Money wasn’t refaund.

Received different product from the one displayed on the shop website. The picture shown on the shop website (and in confirmation email) does not correspond to the product I received - it did show a jackwt with under arm pit zips and a different colour of front zips - obviousley a different product from the one I received. Big disappointment. I am returning this product and I am expected to pay 10 eur shipping costs for returning it, even if this is obviously due to a mistake by the eshop.

Price in display and in the shopping bag differed....(didriksons elvira parka)