Bergfreunde.euReviews:
2,292 reviews in the last 12 months29,987 total reviews
Excellent
TrustmarkValid
Most relevant positive review
Apr 14, 2024
Verified review
Have purchased hiking & camping gear over several years. Order status & communication is good. Delivery within Ireland takes a little longer but that is likely local courier/postal service issue. Goods always arrive well packed and products always as ordered. For this reason happy to wait a day or two longer for peace of mind. Have found prices to be pretty competitive and free delivery over certain price.
Read more
RD
Ralph D.
Ireland
Most relevant negative review
Jul 11, 2024
Verified review
Awful, really awful, they promise fast delivery before they take your payment. Then they take your payment and this all changes, then they email to say it's delayed and dont give any more information. Then when you phone customer service they hang up the phone on you, then when you email customer service they say it will take 4 days to respond. I will now report this transaction to my credit card company as I feel like I've just been robbed.
Read more
Reviews for Bergfreunde.eu
Nov 24, 2023
Verified review
i cannot pay or regster billing address from Serbia. Shame
Report review
Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your feedback!
We're sorry but due to EU regulations we cannot deliver to Serbia at the moment. We can understand that this is an inconvenience. We are hoping this will change in the future!
Best regards
Bergfreunde.eu
Nov 24, 2023
Verified review
trying to make my order for the last 30mins
trying to make my order for the last 30 minutes, the wlcome code expired because one item on the shopping list disappeared and the order didnt go through...went back, didnt have the 3rd item in my shopping cart now and the code either!what a shitshow
Report review
Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your feedback.
Our apologies that you had trouble with the code! Please contact us at bergfreunde.eu/contact so we can find a solution for you.
Best wishes
Bergfreunde.eu
Nov 21, 2023
Verified review
This is a 4-th try to purchase from your site. Last time my card was refused due "technical" reason, then it went trough but order didnt, it got "lost" somehow.
Very bad service
Report review
Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your feedback.
Our apologies that you had trouble with purchasing! Maybe try switching to a different browser or delete your cookies/browser history? We see you have already contacted our customer service so we can hopefully find a solution for you!
Best wishes
Bergfreunde.eu
Nov 20, 2023
Verified review
Report review
Answer by Bergfreunde.eu
Dec 6, 2023
Hello and thank you for your rating! We are very
sorry that we could not convince you of our service!
Unfortunately, there were massive delays in
shipping within the EU and accordingly a high
volume for us. Sorry that you had to wait longer
for an email reply. Best regards, Bergfreunde.eu
Nov 14, 2023
Verified review
I ordered a product that turned out to be in children's sizes. they rejected my complaint. I had to send the goods back at my own expense
Report review
Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your feedback.
We understand how unsettling this is. As we've seen, you have already been in contact with our customer service team.
Best wishes
Bergfreunde.eu
Nov 4, 2023
Verified review
It takes ages till a customer gets refund.
Report review
Answer by Bergfreunde.eu
Dec 11, 2023
Hello and thank you for your review!
We apologize for the inconvenience you experienced with your return. We are glad to see that your concern has been resolved by our customer service. Meanwhile your return has arrived here and a refund has been issued. Sorry again for the inconvenience.
Best regards, Bergfreunde.eu
Nov 4, 2023
Verified review
It takes weeks till the order arrives. And if, god forbid, the size does not fit and you return the order, then it takes ages to get your money back.
Report review
Answer by Bergfreunde.eu
Dec 11, 2023
Hello and thank you for your review! We are pleased to see that you have received your parcel within the guaranteed delivery time. We hope you enjoy your order! Regarding your return, unfortunately, we have not yet received your return. Once we receive your parcel, we will notify you by e-mail and we will issue the refund.
Kind regards, Bergfreunde.eu
Oct 31, 2023
Verified review
Slow customer service response
This is my first purchase from BF, text box for my delivery address has arranged my address in completely the wrong order, I contacted customer service, message said 2 - 4 days wait for a reply from customer service. Way too long for my liking.
Report review
Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your review.
We’re sorry that you’ve been waiting. At the moment, our customer service is experiencing a lot of queries and it sometimes takes a few days to get back to a question. We're truly sorry for that!
Best regards
Bergfreunde.eu
Oct 24, 2023
Verified review
I ordered 3 items and they sent 1 item. Other 2 is missing, I paid 350 Euro. This is scam company, they don’t have item in the stock but they are still selling it. I’ll go to police station to report it ad sue them. Wasted 3 weeks for shipping to malta and 350 Euro. Scam!!!!
They refuse to refund my money, pure scam. Don’t order, it was my first order they stole money!!!
Report review
Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your review!
We're very sorry to hear that you didn't receive your package as wished! We see that you've already contacted our customer service and have been refunded.
Best wishes
Bergfreunde.eu
Oct 16, 2023
Verified review
I posted a question but have not received an answer
Report review
Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your feedback.
We're sorry that you've been waiting. Our records show that you received an answer a day after your questions - please let us know if there was a technical issue!
Best wishes
Bergfreunde.eu
Oct 13, 2023
Verified review
One month and still no refund
A purchase I made a month ago was returned due to wrong size. I returned it a month ago and still no refund (164,98€). Email support is very friendly, but i don't know if they actually help.
Order 34418483
Report review
Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your feedback!
We understand how unsettling this is and this should not be happening. You have already been in contact with our customer service team and we saw that your refund was issued to you successfully!
Best wishes
Bergfreunde.eu
Oct 9, 2023
Verified review
Shipping seems to get slower and slower with this company. Disappointing service.
Report review
Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your review.
Our apologies about the shipping delays. We're happy to see that you have received your parcel!
Best wishes
Bergfreunde.eu
Oct 2, 2023
Verified review
I didn't receive one item from my order
I ordered 4 items, and 1 item is not included in package (1x STOIC - Logo Neckwarmer - Tube scarf).
Report review
Answer by Bergfreunde.eu
Oct 6, 2023
Hello and thank you for your feedback!
We are very sorry for the delay in the shipping. Unfortunately, there was a high volume for our carrier. We're happy to see that you finally received your parcel. We're sorry for the inconvenience!
Best regards, Bergfreunde.eu
Sep 28, 2023
Verified review
I didn't like that I placed an order at 22.00 and after 5 minutes I wrote an email for delete ii. The day after, at 9.00 am in morning I called for ask to delete the order but order was processed and so was no possible to delete it.
Report review
Answer by Bergfreunde.eu
Oct 6, 2023
Thank you very much for your message!
We are sorry that we could not cancel your order, it was already in the in the shipping process. It is a pity that you did not like the items you ordered. You can sent the items back to us.
Best regards, Bergfreunde.eu
Sep 21, 2023
Verified review
You buy and you don't receive the goods
I bought a camping chair and the seller didn't have it. Strange, he sells goods that are not available. I've been waiting for a refund for 14 days and I'm still waiting.
Report review
Answer by Bergfreunde.eu
Sep 27, 2023
Thank you for the review.
We apologize that your desired item was out of stock. Due to a technical issue in our online shop the item was shown as available when this was not the case. Our customer service has initiated your refund and it should be transferrred to you account.
We apologise again fot the inconvenience.
Best regards, Bergfreunde.eu
JX
Jitka X.
Zlin
Sep 19, 2023
Verified review
The shop is the most horrible what I saw in my life. Thieves cheaters no.1! they didn give my money back 3 year ago about 2300 czk. And I did a order about men bermudas they are who canceled this but didn t get any message! My money are away and nothing wad delivered. Via email I received answer for my question that they canceled my order and money is where about 1200 czech krone? I hardly do not recomende the company NEVER! I m giving them to ECC for hard check and also to our own. You will get a very very big problem. Im not printing money for you !
Report review
Answer by Bergfreunde.eu
Oct 6, 2023
Hello and thank you for your review.
We didn't receive any payment from you. Please look at the account statement: The amount was only reserved and released again.
We canceled your order based on the negative information and the documentation of the previous processes in your customer account. Please understand that you cannot place orders at our shop again.
Thank you for your understanding.
Best regards, Bergfreunde.eu
Sep 15, 2023
Verified review
Report review
Answer by Bergfreunde.eu
Sep 18, 2023
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter.
Kind regards, Bergfreunde.eu
Sep 9, 2023
Verified review
problem using pay pal, had to write delivery address 5 times
Report review
Answer by Bergfreunde.eu
Sep 11, 2023
Hello and thank you for your feedback!
We're sorry to hear that you had difficulties with the delivery of your order. We understand that you're upset about that. Contact us at anytime at Bergfreunde.eu/contact/ if we can assist you. We apologise for the inconvenience.
Best wishes, Bergfreunde.eu
Sep 9, 2023
Verified review
the goods are sent that do not correspond to what you order, scammers
Report review
Answer by Bergfreunde.eu
Sep 12, 2023
Thank you for the review.
Our apologies that you did not receive the items you ordered. This shouldn’t be happening. As we can see you have already been in contact with our customer service. Should your case not have been solved to your satisfaction contact us again at Alpinetrek.co.uk/contact/ so that we can assist you further.
Best regards, Bergfreunde.eu
"
Sep 8, 2023
Verified review
cancel my order for no reason
Report review
Answer by Bergfreunde.eu
Oct 6, 2023
Hello and thank you for your message!
We understand that you are upset in this matter. Please get in touch with us to clear up the misunderstanding.
Thank you and best regards, Bergfreunde.eu