Bergfreunde.eu- Logo - reviews

Bergfreunde.eu
Reviews:

3,196 reviews in the last 12 months28,889 total reviews  

4.82
Excellent

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Top positive review

Jun 30, 2023
 Verified review
The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.

Top negative review

Jul 13, 2023
 Verified review
ORDER '33802772' DATED 22.06.2023 I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack. Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour. Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now??? Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages. After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.
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Reviews for Bergfreunde.eu

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Jun 20, 2023
 Verified review

I received defective sandals

I received defective boots, sent to return, for the whole week support team cant proceed the return, without any reason for that. Almost a month has gone since I payed forhe order have no sandals, no money.
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Jun 19, 2023
 Verified review
Delivery lasts to long, everything else is ok
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Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review! Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog. Your package could not be delivered on time. We are sorry for that! You can always use your 100-day return policy and simply send the unused items back to us. We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy. We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase. Thank you for your constructive criticism and understanding. Best wishes Bergfreunde.eu
Jun 15, 2023
 Verified review
Very long delivery times
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Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review! Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog. Your package could not be delivered on time. We are sorry for that! You can always use your 100-day return policy and simply send the unused items back to us. We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy. We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase. Thank you for your constructive criticism and understanding. Best wishes Bergfreunde.eu
Jun 15, 2023
 Verified review
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Answer by Bergfreunde.eu
Jul 28, 2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
Jun 11, 2023
 Verified review
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Answer by Bergfreunde.eu
Jul 28, 2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
Jun 8, 2023
 Verified review
Before payment, you should indicate that there is a delay in delivery. I ordered it on Monday and the package hasn't been collected yet.
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Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review! Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog. Your package could not be delivered on time. We are sorry for that! You can always use your 100-day return policy and simply send the unused items back to us. We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy. We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase. Thank you for your constructive criticism and understanding. Best wishes Bergfreunde.eu
Jun 2, 2023
 Verified review
7 days since payment my order status is still 'proccesed' and is not shipped out.
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Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review! Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog. Your package could not be delivered on time. We are sorry for that! You can always use your 100-day return policy and simply send the unused items back to us. We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy. We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase. Thank you for your constructive criticism and understanding. Best wishes Bergfreunde.eu
May 30, 2023
 Verified review

tent came in a huge empty box

I was ordering a tent and it came in a huge box, where would have been possible to add at least 3 more tents. No need to carry air, we should all take steps towards cleaner air, cleaner environment and that kind of choices dont help along. Other than that, tent was great, as promised and it arrived later than promised, but i am living on a countryside, so it is rather normal.
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Answer by Bergfreunde.eu
Jan 4, 2024
Hello, the packaging sizes are standardized to a certain degree. Due to the standardized packaging sizes, the CO2 emissions per consignment can be minimized as the trucks can be loaded much more efficiently. We now have machines which scan the fill level of a carton and then cut them precisely before they are shipped. We are unable to ship envelopes for insurance purposes. Best regards, Bergfreunde.eu
May 13, 2023
 Verified review
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Answer by Bergfreunde.eu
Jul 28, 2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
May 9, 2023
 Verified review

My order is lost, hopefully not my money

I would like a refund for the order I placed that was lost as you stated in your e-mail
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Answer by Bergfreunde.eu
Jan 4, 2024
Thank your for your review! As we can see you already contacted our customer service and found a solution for your problem. We are very happy about this. Best regards, Bergfreunde.eu
May 5, 2023
 Verified review
Goods have not arrived 14 days after placing order
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Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review! Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog. Your package could not be delivered on time. We are sorry for that! You can always use your 100-day return policy and simply send the unused items back to us. We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy. We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase. Thank you for your constructive criticism and understanding. Best wishes Bergfreunde.eu
May 4, 2023
 Verified review
Order was placed paid for and never received then refunded and no reasonable explanation except for blaming courier
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May 2, 2023
 Verified review
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Answer by Bergfreunde.eu
Jul 28, 2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
Apr 27, 2023
 Verified review

izmēru neatbilstība

salamon apavi tiesi laikā, pat nedaudz brīvi 43 izm.scarpa 43 nedaudz par mazu
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Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for your review. Our apologies that the item you received does not meet your expectations. Please contact us at Bergfreunde.eu/contact/ so we can find the right product for you. Best regards, Bergfreunde.eu
Apr 24, 2023
 Verified review
Ordered hiking boots and it took nearly 10 days for them to let me know that my item was out of stock. It's been nearly a week since I was informed and still no refund. I emailed 4 days ago and still no answer. Poor experience.
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Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for your review. We apologize that your desired item is out of stock. Due to a technical issue in our online shop the item was shown as available when this was not the case. Your refund was issued automatically. We're sorry for the inconvenience! Best regards, Bergfreunde.eu
Apr 20, 2023
 Verified review
I ordered a jacket following the size chart but it was two sizes bigger than mine. It's the second jacket but I'm not able to find the right one for me. On top of that I have had to pay €5 for returning the item.
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Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for your review! Please accept our apologies that your item has not arrived in the ordered size. We can see you have already contacted our colleagues in customer service and they are now working on a solution. We appreciate your patience and understanding. Kind regards, Bergfreunde.eu
Apr 17, 2023
 Verified review
The case for goggles was damaged and the googles itself had scratches.
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Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for your review! Please accept our apologies that your item arrived damaged. Please contact us via Bergfreunde.eu/contact/ so that we can find a solution for you. Kind regards, Bergfreunde.eu
Apr 13, 2023
 Verified review
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Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions! Kind regards, Bergfreunde.eu
Apr 13, 2023
 Verified review
I'm waiting for any information about my order from 3 days. I ask customer service about order no response. Order:33241597
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Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for your feedback! We are very sorry that we could not convince you of our service! Unfortunately, there were massive delays in shipping and a high volume for our carrier. We are always working to improve, but currently we can only offer the service with DHL. We're happy to see that you finally received your parcel. We're sorry for the inconvenience! Best regards, Bergfreunde.eu
Apr 2, 2023
 Verified review
Local currier company (DHL local branch) didn't deliver the package to my house,, as they said the address was incomplete. Also my contact number was missing. I provided both during the order, so not happy....
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Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for your feedback! We are very sorry that we could not convince you of our service! Unfortunately, there were massive delays in shipping and a high volume for our carrier. We are always working to improve, but currently we can only offer the service with DHL. We're happy to see that you finally received your parcel. We're sorry for the inconvenience! Best regards, Bergfreunde.eu