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Bergfreunde.eu
Reviews:

3,196 reviews in the last 12 months28,889 total reviews  

4.82
Excellent

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Certified since: Aug 29, 2017
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Bergfreunde.eu fulfils all Trusted Shops quality criteria, including
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Top positive review

Jun 30, 2023
 Verified review
The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.

Top negative review

Jul 13, 2023
 Verified review
ORDER '33802772' DATED 22.06.2023 I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack. Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour. Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now??? Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages. After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.
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Reviews for Bergfreunde.eu

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Mar 23, 2023
 Verified review
price did not match, on the screen the cost is 100.8e, but after adding to the cart it went up to 119e
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Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for your review! We are sorry that you are not satisfied with our service! As we can see, you already contacted us and got a pricematch. We're happy to see, that you're satisfied with your order. Best regards, Bergfreunde.eu
Mar 21, 2023
 Verified review

Still waiting for money refound...Why…

Still waiting for money refound...Why it takes so long.I was happy with fast delivery but service refound money disapointed.I was planing to continue shopping with you,but now I don't know.
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Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for your review! We are sorry that you are not satisfied with our service! Unfortunately, we have no influence on how quickly the international service providers deliver the returns to us. As we can see, you have received your credit in the meantime. We apologise for any inconvenience this may have caused! Best regards, Bergfreunde.eu
Mar 5, 2023
 Verified review
A returning customer. I found very few of the brands that I bought previously were now stocked. I did feel that the prices had improved. The delivery service is as good as ever. I haven't been back for a while as previously when I tried to return a wrong sized pair of unworn boots... the return was refused.... not a happy camper and shopped elsewhere since.
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Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for your review! We are sorry that you are not satisfied with our service! Unfortunately we don't see any contact request from you, please contact us via Bergfreunde.eu/contact/ so that we can find a solution for you! Best regards, Bergfreunde.eu
Feb 27, 2023
 Verified review

One product missing

I place an order at the Bergfreunde.eu From the box that arrived it was missing one product. Till this moment i sent 3 emails to express my concern and to explain that I did not receive one product but in vain.. Nobody gives me an explain why i did not receive this product or refund. I am very stressed with all this situation.
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Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for your review! We're so sorry that there was a item missing! We can see you have already contacted our colleagues in customer service and they are now working on a solution. We appreciate your patience and understanding. Best regards, Bergfreunde.eu
Feb 27, 2023
 Verified review
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Answer by Bergfreunde.eu
Mar 6, 2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
Feb 24, 2023
 Verified review

Product is used

Ordered Down Jacket. Unfortunately jacket definitely does not look like a new one. Jacket part to neck/mouth is dirty and also original tag is just tied to jacked. Product definitely is not just worn one time to check if it fits or not. It is just used product.
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Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for your review! We're so sorry that you received a used item! We can see you have already contacted our colleagues in customer service and they are now working on a solution. We appreciate your patience and understanding. Best regards, Bergfreunde.eu
Feb 24, 2023
 Verified review
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Answer by Bergfreunde.eu
Mar 6, 2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
Feb 24, 2023
 Verified review
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Answer by Bergfreunde.eu
Mar 6, 2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
Feb 24, 2023
 Verified review
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Answer by Bergfreunde.eu
Mar 6, 2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu