Bergfreunde.eu- Logo - reviews

Bergfreunde.eu
Reviews:

3,177 reviews in the last 12 months28,911 total reviews  

4.82
Excellent

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Top positive review

Jun 30, 2023
 Verified review
The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.

Top negative review

Jul 13, 2023
 Verified review
ORDER '33802772' DATED 22.06.2023 I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack. Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour. Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now??? Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages. After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.
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Reviews for Bergfreunde.eu

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4 days ago
 Verified review
Price in display and in the shopping bag differed....(didriksons elvira parka)
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7 days ago
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Best care for goods and customer service, but over expensive

Overall, care for the items and customer service is excellent, and that is why I still buy in berg. But the prices are skyrocketing and becoming ridiculous, with other stores selling almost 40% cheaper on base prices than berg sometimes.
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8 days ago
 Verified review
Good comunication
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8 days ago
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9 days ago
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I ordered a rab microlight deep ink. They sent me black
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Feb 10, 2024
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Express devilry, good price, minus too high price of return of stuff, i Think good be to provide Exchange of stuff with low price of return then return without Exchange
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Feb 9, 2024
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Feb 8, 2024
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Feb 1, 2024
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can not pay by card
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Jan 29, 2024
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Jan 28, 2024
 Verified review
Terrible
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Answer by Bergfreunde.eu
Feb 8, 2024
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
Jan 25, 2024
 Verified review
Great!!!
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Jan 24, 2024
 Verified review
Everything went wrong! I was deceived because I made an online purchase at a price, with still 2 products in stock, and they canceled my order with the excuse that they didn't have stock! Surreal. Even today, they still have one product in stock, and my order is still pending! On top of that, they increased the price of the product and wanted me to buy it again at the current price! Unbelievable! The worst online service I've experienced in my entire life!"
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Answer by Bergfreunde.eu
Feb 8, 2024
Thank you for the review. We absolutely understand your disappointment and apologize for your inconvenience. We are sorry that the sleeping bag was temporarily out of stock and your order had to be cancelled. Unfortunately, due to a technical issue in our online shop the item was shown as available when this was not the case. As we see that you already have contacted our colleagues at customer service and they have offered you a solution. Kind regards, Bergfreunde.eu
Jan 19, 2024
 Verified review

The good and the bad

The good: the variety is superb! I love how you get to see the “lowest price within 30 days” - makes you feel you’re on top of your purchases. Loving the wish list though, it’s growing a bit. Perhaps they can separate it or have us add in our own “folders” ie “skiing” or “camping” So it’s easier for us to look at our wishlist items. The bads: Experienced delays with certain purchases. I particularly do not like their “robotic” replies when querying about order deliveries which doesn’t make me feel any further reassured.
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Jan 18, 2024
 Verified review
Fast delivery. Understandable service. Good return option. Unfortunately, the refund was very late (three weeks).
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Jan 18, 2024
 Verified review
The service was as advertised. The package tracking did not work beyond the German border, but the package arrived in reasonable time.
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Jan 15, 2024
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Jan 11, 2024
 Verified review

Misleading the customers on shipping

Once the website stated 3-5 working day delivery and when you order it is all of a sudden 5-7 working days. This is misleading the buyer!!! Also I have placed an order on the 9th January and today on the 11th there is still no update on my order, it is not even prepared!!!! Pathetic... Very poor shipping service... also I have contacted customer support and it says I have to wait 2-4 working days while someone replies... This is also very poor customer support.
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Answer by Bergfreunde.eu
Jan 12, 2024
Hello and thank you for your feedback! We're sorry that your experiences with our shop didn't meet your expectations. We can understand that it bothers you when you don't receive any information about the shipping status. We are constantly working on the optimization. We can see that your parcel has already left our center and will be delivered in the next days. Best regards, Bergfreunde.eu
Jan 10, 2024
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Jan 10, 2024
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