Bergfreunde.euReviews:
2,692 reviews in the last 12 months29,435 total reviews
Excellent
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Top positive review
Jun 30, 2023
Verified review
The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.
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Top negative review
Jul 13, 2023
Verified review
ORDER '33802772' DATED 22.06.2023
I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack.
Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour.
Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now???
Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages.
After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.
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Reviews for Bergfreunde.eu
Aug 4, 2023
Verified review
The product was not as clearly described as it could be. That resulted in getting a product variant I did not expect.
I've ordered boots & there was no sign that they are neoprene lined... (They are great, although a bit warmer than I need - I will keep them anyway)
https://www.bergfreunde.eu/le-chameau-alize-wellington-boots/
Great otherwise, in terms of packaging, tracking & speed of delivery:)
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Aug 4, 2023
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Aug 2, 2023
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Aug 1, 2023
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Aug 1, 2023
Verified review
Very good but a bit slow
The shipment was sent with a week delay but everything else was ok. I will definitely use this site again!
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Jul 31, 2023
Verified review
Still haben received my order.
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Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Bergfreunde.eu
Jul 31, 2023
Verified review
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Jul 26, 2023
Verified review
Very good, I hope my shoes come ladies UK size 6
Thanks in advance
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Jul 24, 2023
Verified review
After 10 days my order was just cancelled, i wasn’t even notified
After 10 days, i called them to see what is happening with my order, when it was arriving, they told me that actually it was cancelled, they never notified me about this, and until now, i have no news about a refund. This eas my first order on the site, for sure it will also be the last one
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Answer by Bergfreunde.eu
Aug 31, 2023
Thank you for your review.
Our apologies that your order was cancelled. We understand how unsettling this is and it should not be happening. As we can see you have already been in contact with our customer service team and your payment has been refunded.
Best regards, Bergfreunde.eu
Jul 21, 2023
Verified review
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Jul 21, 2023
Verified review
Long time to deliver
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A1
Alex 1.
Bucharest
Jul 20, 2023
Verified review
scammers?
these people sent an order I told them not to, now they don't reply to my e-mails about my refund!! Scammers
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Answer by Bergfreunde.eu
Sep 8, 2023
Hello and thank you for your review!
We're sorry that your parcel could not be delivered. As we can see you have been refunded. We apologise again for the inconvenience!
Best regards, Bergfreunde.eu
Jul 18, 2023
Verified review
ordering from Singapore for EU delivery as a gift - challenging
I am ordering an item which is a present for my son who lives in the EU (Germany). I don't, I live in Singapore and that became very challenging. I think you severely limit yourselves if you don't allow people like myself to order for delivery to within the EU like in my case.
The final way to do it was use PayPal - but you need to have an existing PayPal account or you run into the same problems. Phone support helped me - thanks so much
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Jul 16, 2023
Verified review
Delay
I have ordered and paid N.33801924 on 22/06/2023 and still today 16/07/2023 I have not received
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Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Bergfreunde.eu
Jul 13, 2023
Verified review
ORDER '33802772' DATED 22.06.2023 -
ORDER '33802772' DATED 22.06.2023
I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack.
Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour.
Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now???
Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages.
After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.
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Jul 12, 2023
Verified review
Good site
very helpfull info
free del
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Jul 11, 2023
Verified review
Very slow delivery speed, I don't know what I'm waiting for, why is the warehouse shipping so slow? I think there are issues with the warehouse and logistics team on this website.
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Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Bergfreunde.eu
Jul 11, 2023
Verified review
Straightforward and easy. Prices are a bit steep but no competitors have this stock.
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Jul 11, 2023
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