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Bergfreunde.eu
Reviews:

2,282 reviews in the last 12 months29,998 total reviews  

4.82
Excellent

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Most relevant positive review

Apr 14, 2024
 Verified review
Have purchased hiking & camping gear over several years. Order status & communication is good. Delivery within Ireland takes a little longer but that is likely local courier/postal service issue. Goods always arrive well packed and products always as ordered. For this reason happy to wait a day or two longer for peace of mind. Have found prices to be pretty competitive and free delivery over certain price.
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RD
Ralph D.
Ireland
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Most relevant negative review

Jul 11, 2024
 Verified review
Awful, really awful, they promise fast delivery before they take your payment. Then they take your payment and this all changes, then they email to say it's delayed and dont give any more information. Then when you phone customer service they hang up the phone on you, then when you email customer service they say it will take 4 days to respond. I will now report this transaction to my credit card company as I feel like I've just been robbed.
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Reviews for Bergfreunde.eu

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7 days ago
 Verified review

Disappointed

The product arrived very fast and well packed. The problem is that I ordered a different one... The client invests time in selecting and paying and waiting and after all of this gets something different. Disappointed...
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JM
jim m.
Limerick Ireland
Aug 22, 2024
 Verified review
Your website is short of information and finding my shoe size was complicated. Why are all the sizes in US sizes?
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Aug 22, 2024
 Verified review
Slow order processing. 4 days after payment and still "being processed". Disappointed.
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Aug 6, 2024
 Verified review
your contact form - I have emailed you on two separate occasions last week and this evening regarding order 35235660 and have had no reply...not a happy customer post-purchase experience
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Aug 4, 2024
 Verified review

Bad experience this time.

I ordered 3 pairs of shoes in uk sizes 8 and 8.5, received US sizes 8 and 8.5 which I now have to pay to return. I am 100% confident that I selected the correct size of shoe and so believe there may be an issue with the ordering system.
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Aug 1, 2024
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Jul 23, 2024
 Verified review

All perfect,until

All perfect, untill it is not, recived damaget article and have big problems with after sales team.
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Jul 23, 2024
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Answer by Bergfreunde.eu
Jul 30, 2024
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
Jul 14, 2024
 Verified review
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Answer by Bergfreunde.eu
Jul 30, 2024
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
Jul 5, 2024
 Verified review
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Answer by Bergfreunde.eu
Jul 30, 2024
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
Jun 28, 2024
 Verified review

Returns are slow to be repaid.

Returns are very slow to be repaid.
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Jun 24, 2024
 Verified review
You use too many 'inclusive' photos of your 'team members'.
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Answer by Bergfreunde.eu
Jun 27, 2024
" Thank you for your review. We’re delighted to hear that you’re happy with our services. Best regards, Bergfreunde "
Jun 16, 2024
 Verified review
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Answer by Bergfreunde.eu
Jun 20, 2024
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions! Kind regards, Bergfreunde.eu
Jun 11, 2024
 Verified review
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Answer by Bergfreunde.eu
Jun 20, 2024
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
LT
Jun 10, 2024
 Verified review
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Answer by Bergfreunde.eu
Jun 11, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services. Best regards, Bergfreunde.eu"
Jun 8, 2024
 Verified review
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Answer by Bergfreunde.eu
Jun 11, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services. Best regards, Bergfreunde.eu"
Jun 5, 2024
 Verified review
I wrote the e-mail with problem. One item is not in good condition, but I haven't got reply.
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Answer by Bergfreunde.eu
Jun 26, 2024
"Thank you for your review. We apologize for this inconvenience! We're very sorry that the item isn ot in good condition. We cannot find an email for you so please contact us at Bergfreunde.eu/contact/ so we will find a solution! Best regards, Bergfreunde"
Jun 3, 2024
 Verified review
too long delivery and expensive ...
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May 13, 2024
 Verified review
Not accurate shipping time Shipping time on website 3 - 5 days, 8 days passed and support saying it’s being packed since 3 days ago. How can you pack a bag for so long time ?
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Answer by Bergfreunde.eu
Jun 20, 2024
Thanks for your second rating! We can only again apologize for the long delivery time due to a high shipping volume. We hope it was still in time though. Best regards, Bergfreunde.eu
May 9, 2024
 Verified review

Delivery time missleading

Delivery time 7 - 9 days for delivery time specified on the website, after 5 days still order shows as being processed.
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Answer by Bergfreunde.eu
Jun 20, 2024
Hello and thank you for your feedback! We are very sorry that we could not convince you of our service! Unfortunately, there were massive delays in shipping and a high volume for our carrier. As we can see your parcel has reached you meanwhile and we hope it was in time though. We're sorry for the inconvenience! Best regards, Bergfreunde.eu