Bergfreunde.eu- Logo - reviews

Bergfreunde.eu
Reviews:

2,669 reviews in the last 12 months29,525 total reviews  

4.81
Excellent

Trustmark
Valid

Includes Buyer Protection
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Jun 30, 2023
 Verified review
The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.

Top negative review

Jul 13, 2023
 Verified review
ORDER '33802772' DATED 22.06.2023 I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack. Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour. Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now??? Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages. After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Bergfreunde.eu

Sort by  
Latest first
(26)
(19)
Reset
3 days ago
 Verified review
Report review
5 days ago
 Verified review
Report review
Answer by Bergfreunde.eu
4 days ago
"Thank you for your review. We’re delighted to hear that you’re happy with our services. Best regards, Bergfreunde.eu"
7 days ago
 Verified review
Report review
Answer by Bergfreunde.eu
4 days ago
"Thank you for your review. We’re delighted to hear that you’re happy with our services. Best regards, Bergfreunde.eu"
10 days ago
 Verified review
I wrote the e-mail with problem. One item is not in good condition, but I haven't got reply.
Report review
12 days ago
 Verified review
too long delivery and expensive ...
Report review
May 13, 2024
 Verified review
Not accurate shipping time Shipping time on website 3 - 5 days, 8 days passed and support saying it’s being packed since 3 days ago. How can you pack a bag for so long time ?
Report review
May 9, 2024
 Verified review

Delivery time missleading

Delivery time 7 - 9 days for delivery time specified on the website, after 5 days still order shows as being processed.
Report review
Apr 2, 2024
 Verified review
Yes please send all comunications in Catalan or English. And the web site is only in Spanish.
Report review
M-
Mar 24, 2024
 Verified review

I will order here, but this order was a mess

I like the store and I will order here in future, but this order was handled very poorly. The store knew in advance there was a problem with payment via PayPal -- instead of disabling it temporarily there was a label added with warning. The label was implemented incorrectly so it vanished randomly and not seeing it at first I paid via PP. My money was frozen as result. The customer support repeatedly (!) assured me money will be returned in FEW days. After two weeks I pressed on the issue, and the store explained they will be returned within 30 days. Few = 30? Since when. I also received tickets to review the support I received but they expired until the whole issue was solved. All of this mess could be easily avoided if someone paid attention.
Report review
Mar 23, 2024
 Verified review
Report review
Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services. Best regards, Bergfreunde.eu"
Feb 24, 2024
 Verified review
Price in display and in the shopping bag differed....(didriksons elvira parka)
Report review
MP
Mihai P.
Cluj-Napoca
Feb 16, 2024
 Verified review
Report review
Feb 1, 2024
 Verified review
can not pay by card
Report review
Jan 6, 2024
 Verified review
Report review
Answer by Bergfreunde.eu
Jan 9, 2024
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
Dec 26, 2023
 Verified review
The return/exchange process is a bit unwieldy in comparison to Backcountry.com
Report review
Answer by Bergfreunde.eu
Jan 9, 2024
Hello and thank you for your review! We apologize that your experience did not meet your expectations! We are constantly working to improve ourselves and ask for your understanding. Best regards, Bergfreunde.eu
Dec 21, 2023
 Verified review
Takes too long to ship and then to deliver
Report review
Answer by Bergfreunde.eu
Dec 22, 2023
Hello and thank you for your feedback! We are very sorry that we could not convince you of our service! Unfortunately, there were massive delays in shipping and a high volume for our carrier. We are always working to improve, but currently we can only offer the service with Evri. We're happy to see that you finally received your parcel. We're sorry for the inconvenience! Best regards, Alpinetrek.co.uk
Dec 12, 2023
 Verified review
Report review
Answer by Bergfreunde.eu
Dec 16, 2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed with your rating. We are pleased to hear about your wishes and suggestions at any time! Kind regards Bergfreunde.eu
CM
Dec 11, 2023
 Verified review
your website is a pain to negotiate. the cursor jumps about. scrolling is haphazard and i kept getting put back to top of page regardless of where i had been. took for ever to put order together, but at least you have a good selection and prices x
Report review
Answer by Bergfreunde.eu
Dec 16, 2023
Hello and thank you for your feedback! We're sorry to hear that you had difficulties with the our website. Maybe you could try a different browser next time or delete your cache/cookies? We're happy to hear that you enjoy Bergfreunde otherwise! Best regards Bergfreunde.eu
Dec 8, 2023
 Verified review
Report review
Answer by Bergfreunde.eu
Dec 8, 2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions! Kind regards, Alpinetrek.co.uk
Nov 24, 2023
 Verified review
i cannot pay or regster billing address from Serbia. Shame
Report review
Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your feedback! We're sorry but due to EU regulations we cannot deliver to Serbia at the moment. We can understand that this is an inconvenience. We are hoping this will change in the future! Best regards Bergfreunde.eu