Bergfreunde.euReviews:
2,755 reviews in the last 12 months29,335 total reviews
Excellent
TrustmarkValid
Top positive review
Jun 30, 2023
Verified review
The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.
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Top negative review
Jul 13, 2023
Verified review
ORDER '33802772' DATED 22.06.2023
I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack.
Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour.
Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now???
Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages.
After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.
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Reviews for Bergfreunde.eu
Sep 28, 2023
Verified review
I didn't like that I placed an order at 22.00 and after 5 minutes I wrote an email for delete ii. The day after, at 9.00 am in morning I called for ask to delete the order but order was processed and so was no possible to delete it.
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Answer by Bergfreunde.eu
Oct 6, 2023
Thank you very much for your message!
We are sorry that we could not cancel your order, it was already in the in the shipping process. It is a pity that you did not like the items you ordered. You can sent the items back to us.
Best regards, Bergfreunde.eu
Sep 9, 2023
Verified review
problem using pay pal, had to write delivery address 5 times
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Answer by Bergfreunde.eu
Sep 11, 2023
Hello and thank you for your feedback!
We're sorry to hear that you had difficulties with the delivery of your order. We understand that you're upset about that. Contact us at anytime at Bergfreunde.eu/contact/ if we can assist you. We apologise for the inconvenience.
Best wishes, Bergfreunde.eu
Aug 28, 2023
Verified review
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Answer by Bergfreunde.eu
Aug 31, 2023
Hello and thank you for your rating!
Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions at bergfreunde.eu/contact/ .
Kind regards, Bergfreunde.eu
JM
jim m.
Limerick Ireland
Aug 27, 2023
Verified review
Not. Happy with customer service
I purchased a pair of sandals on their website but realised that I wanted to change my mind so quickly cancelled the order. However they still sent the order to me. When I complained they did send a post paid label for me to return the item but it would still be awkward for me to return the order so I decided to keep it. This order should have been cancelled and never sent to me. Not happy with their customers service. There should be a check to see if customers have sent messages before orders are dispatched.
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Answer by Bergfreunde.eu
Aug 28, 2023
Thank you for your review and your feedback.
We can fully understand that you're upset that we were not able to cancel your order. Unfortunately our window to manually cancel an order is very small and our logistics department was quicker and has already processed your order. We will internally adress your feedback of a customer message check before dispatching an order. We apologise for the inconveniences!
Best regards, Bergfreunde.eu
Aug 21, 2023
Verified review
No package, no delivery, no proper abswer from bergfreunde, but yes, lets send a survey 🤦♂️
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Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your feedback!
We apologize that your experience did not meet your
expectations! We're very sorry for the delay of your shipment. Sometimes EU orders can take a little bit longer. We're happy you received the parcel after all!
Best wishes
Bergfreunde.eu
Aug 19, 2023
Verified review
Endeavor to ship to Iceland.
Order was canceled because they would not ship to iceland
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Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your feedback!
We understand that this is unsettling. Unfortuntely, at the moment we cannot deliver parcels outside of the EU. We're truly sorry about that. We hope this will change in the future!
Best wishes
Bergfreunde.eu
Aug 18, 2023
Verified review
I couldn't pay with my credit card, even though I've tried multiple cards, in multiple banks, on multiple web browsers. I had to use PayPal which is bad, as I didn't want to pay their fee, but you made me.
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Answer by Bergfreunde.eu
Aug 31, 2023
Hello and thank you for your review!
We understand that you are upset in this regard. Unfortunately the decision and approval of the payment method lies with our payment service provider. We apologise that PayPal was your only possible option. We will look into this to improve our payment service.
Best regards, Bergfreunde.eu
Aug 16, 2023
Verified review
good products but forces to buy more
good products at good price but force buyer to spend more
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Answer by Bergfreunde.eu
Aug 28, 2023
Thank you for your review.
We apologize that your experience did not meet your expectations. Unfortunately we cannot understand what you mean by 'force buyer to spend more' as there are no such measures in our shop. We are pleased at any time to hear about your experiences and suggestions at Bergfreunde.eu/contact/ .
Best regards, Bergfreunde.eu
Aug 10, 2023
Verified review
Already waiting full 4 days for dispatch
Already waiting full 4 days only for dispatch 2 shorts , summer will gone in mean time
No way than the delivery will be 8 working days
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Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your review.
We apologise that your experience did not meet your expectations! We're very sorry for the delay of your shipment and are happy that it was delivered shortly after.
Best regards
Bergfreunde.eu
Aug 8, 2023
Verified review
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Answer by Bergfreunde.eu
Aug 10, 2023
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter.
Kind regards, Bergfreunde.eu
Aug 3, 2023
Verified review
Dissatisfaction
Hello. I have 4 days from which to please cancel my order 34127698 of 31. 07. 2023 and return the money to my account. I made a mistake with the order and requested a cancellation. The history of my orders is not visible, I can see the canceled order in the status. The money paid has not returned to my account. I have sent several emails and things are the same. I'm really worried. Customer 42522315, Adavidoaiei Mariana
P.S. Now I can see the order history.
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Answer by Bergfreunde.eu
Aug 30, 2023
Thank you for the review.
We understand how unsettling this is. As we can see you have already been in contact with our customer service team and the money has been transferred back to you account. We apologise for any inconveniences and we appreciate your patience.
Best regards, Bergfreunde.eu
PS
PANAGIOTIS S.
ALEXANDROUPOLIS
Aug 2, 2023
Verified review
Very slow delivery process. I haven't seen the parcel yet.
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Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Bergfreunde.eu
Aug 1, 2023
Verified review
Loch im Schuh nach paar Monaten
Ich habe mir die Niad VCS von 5.10 vor 2-3 Monaten geholt und habe jetzt schon ein Loch im vorderen Zeh.
Ist das normal?
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Answer by Bergfreunde.eu
Aug 28, 2023
Hallo und vielen Dank für Dein Feedback!
Entschuldige bitte, dass Dein Produkt bereits Mängel aufweist. Melde Dich doch gerne bei uns über Bergfreunde.eu/kontakt/ damit wir uns den Fall anschauen und Dich unterstützen können.
Viele Grüße, Bergfreunde.eu
Jul 26, 2023
Verified review
The shipping is slow, there is a problem with pictures
The shipping is slow, it takes many days to get the product shipped and the order still shows in "processing status".
The picture of the products have a problem, when selecting a color, if you look at the pictures sometimes it shows the chosen color, sometimes it shows other colors
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Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Bergfreunde.eu
Jul 6, 2023
Verified review
do not like the returns policy so will not shop here again.
Long time for delivery, as they said it would be
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Answer by Bergfreunde.eu
Aug 28, 2023
Thank you for your review.
We apologize that your experience did not meet your expectations! We're very sorry for the delay of
your shipment. If we can offer any assistance please contact us at bergfreunde.eu/contact/ .
Best regards, Bergfreunde.eu
Jun 26, 2023
Verified review
I received a product that was not new (most probably a return or an item that sat in a showroom), very poorly packaged. Customer Service just wasted my time with stupid general statements.
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Answer by Bergfreunde.eu
Dec 22, 2023
Thank you for the review.
Our apologies that the item you received does not meet your expectations.
If we can offer any further assistance please contact us at Bergfreunde.eu/contact/ .
Best regards, Bergfreunde.eu
Jun 21, 2023
Verified review
Very long delivery time which was different to advertised
Very long delivery time.
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Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Bergfreunde.eu
Jun 19, 2023
Verified review
Delivery lasts to long, everything else is ok
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Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Bergfreunde.eu
Jun 15, 2023
Verified review
Very long delivery times
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Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Bergfreunde.eu
Jun 15, 2023
Verified review
Report review
Answer by Bergfreunde.eu
Jul 28, 2023
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter.
Kind regards, Bergfreunde.eu