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Bergfreunde.eu
Reviews:

3,209 reviews in the last 12 months28,882 total reviews  

4.82
Excellent

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Top positive review

Jun 30, 2023
 Verified review
The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.

Top negative review

Jul 13, 2023
 Verified review
ORDER '33802772' DATED 22.06.2023 I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack. Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour. Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now??? Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages. After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.
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Reviews for Bergfreunde.eu

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May 18, 2023
 Verified review
Photos are deceiving and don't include many article details.
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May 5, 2023
 Verified review
Hi Bergfreunde, COMPLAINT product damaged, order number 33234631, ticket ID1758061, Dynafit jacket. I sent the package back to you 14 days ago, according to your instructions. I would like to ask if you have received the package back ? And when will the funds of €209 be returned to me. Thank you for your answer Mgr. Jozef FEKIAČ SLOVAKIA dodofekiac@gmail.com
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May 5, 2023
 Verified review
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Answer by Bergfreunde.eu
Jul 28, 2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
May 5, 2023
 Verified review
Goods have not arrived 14 days after placing order
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Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review! Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog. Your package could not be delivered on time. We are sorry for that! You can always use your 100-day return policy and simply send the unused items back to us. We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy. We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase. Thank you for your constructive criticism and understanding. Best wishes Bergfreunde.eu
May 2, 2023
 Verified review
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Answer by Bergfreunde.eu
Jul 28, 2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
Apr 27, 2023
 Verified review

izmēru neatbilstība

salamon apavi tiesi laikā, pat nedaudz brīvi 43 izm.scarpa 43 nedaudz par mazu
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Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for your review. Our apologies that the item you received does not meet your expectations. Please contact us at Bergfreunde.eu/contact/ so we can find the right product for you. Best regards, Bergfreunde.eu
Apr 20, 2023
 Verified review
I ordered a jacket following the size chart but it was two sizes bigger than mine. It's the second jacket but I'm not able to find the right one for me. On top of that I have had to pay €5 for returning the item.
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Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for your review! Please accept our apologies that your item has not arrived in the ordered size. We can see you have already contacted our colleagues in customer service and they are now working on a solution. We appreciate your patience and understanding. Kind regards, Bergfreunde.eu
Apr 17, 2023
 Verified review
The case for goggles was damaged and the googles itself had scratches.
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Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for your review! Please accept our apologies that your item arrived damaged. Please contact us via Bergfreunde.eu/contact/ so that we can find a solution for you. Kind regards, Bergfreunde.eu
Apr 15, 2023
 Verified review

Wrong size Arc'teryx jkt shipped

Unfortunately, although the product is legit, the wrong size of jacket was shipped. The order of size should be S, but it turns out to be M.
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Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for your review. We apologize for this inconvenience! We're very sorry that you did not receive the ordered size. Please contact us at Bergfreunde.eu/contact/ so we can find a solution! Best regards, Bergfreunde.eu
Apr 13, 2023
 Verified review
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Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions! Kind regards, Bergfreunde.eu
Apr 12, 2023
 Verified review

price raised

the price is originally €58, after i had inputted all payment detail, the price immediately raised to €68
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Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for your review! We are sorry that you are not satisfied with our service! Normally that should not happen, but sometimes you first see the price without vat and in the cart with vat. Please contact us via Bergfreunde.eu/contact/ so we can find a solution for you! Best regards, Bergfreunde.eu
Apr 2, 2023
 Verified review
Local currier company (DHL local branch) didn't deliver the package to my house,, as they said the address was incomplete. Also my contact number was missing. I provided both during the order, so not happy....
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Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for your feedback! We are very sorry that we could not convince you of our service! Unfortunately, there were massive delays in shipping and a high volume for our carrier. We are always working to improve, but currently we can only offer the service with DHL. We're happy to see that you finally received your parcel. We're sorry for the inconvenience! Best regards, Bergfreunde.eu
Mar 29, 2023
 Verified review
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Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions! Kind regards, Bergfreunde.eu
CL
Colin L.
Dublin
Mar 27, 2023
 Verified review

Better not be in a hurry.

The length of time from ordering to delivery and then for returns to be processed if something isn’t right is too long. The courier service paid for / used by BF is painfully slow. 11 days from order to delivery in Ireland.
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Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for your feedback! We are very sorry that we could not convince you of our service! Unfortunately, there were massive delays in shipping and a high volume for our carrier. We are always working to improve, but currently we can only offer the service with DHL. We're happy to see that you finally received your parcel. We're sorry for the inconvenience! Best regards, Bergfreunde.eu
Mar 23, 2023
 Verified review
price did not match, on the screen the cost is 100.8e, but after adding to the cart it went up to 119e
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Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for your review! We are sorry that you are not satisfied with our service! As we can see, you already contacted us and got a pricematch. We're happy to see, that you're satisfied with your order. Best regards, Bergfreunde.eu
Mar 13, 2023
 Verified review
Sunglasses where discriped as photochromic. They are not. Now I need to go through this whole thing of resending them.
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Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for your review. Our apologies that the item you received does not meet your expectations. Please contact us via Bergfreunde.eu/contact/ so our gearheads can find the right product for you. Best regards, Bergfreunde.eu
Mar 5, 2023
 Verified review
A returning customer. I found very few of the brands that I bought previously were now stocked. I did feel that the prices had improved. The delivery service is as good as ever. I haven't been back for a while as previously when I tried to return a wrong sized pair of unworn boots... the return was refused.... not a happy camper and shopped elsewhere since.
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Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for your review! We are sorry that you are not satisfied with our service! Unfortunately we don't see any contact request from you, please contact us via Bergfreunde.eu/contact/ so that we can find a solution for you! Best regards, Bergfreunde.eu
Feb 27, 2023
 Verified review
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Answer by Bergfreunde.eu
Mar 6, 2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
Feb 24, 2023
 Verified review
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Answer by Bergfreunde.eu
Mar 6, 2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
Feb 24, 2023
 Verified review
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Answer by Bergfreunde.eu
Mar 6, 2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu