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Bergfreunde.eu
Reviews:

2,547 reviews in the last 12 months29,688 total reviews  

4.81
Excellent

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Most relevant positive review

Jul 18, 2023
 Verified review
I am ordering an item which is a present for my son who lives in the EU (Germany). I don't, I live in Singapore and that became very challenging. I think you severely limit yourselves if you don't allow people like myself to order for delivery to within the EU like in my case. The final way to do it was use PayPal - but you need to have an existing PayPal account or you run into the same problems. Phone support helped me - thanks so much

Most relevant negative review

Aug 28, 2023
 Verified review
I attempted to purchase a hat from the Bergfreunde platform, but my card was not accepted as a valid payment method. Luckily, I also had a PayPal account, so I could proceed with an alternate payment method. Unfortunately, the hat I wanted was the last one in stock, and after the initial payment failed, it immediately became unavailable. This occurred over a week ago, and disappointingly, Bergfreunde has not restocked the item since. This has left me quite disappointed. I recently decided to make another purchase, opting for different models as the initial hat I wanted still remains unavailable. However, during this process, I made an error while entering the shipping address. Realizing my mistake, I promptly contacted Bergfreunde to rectify the issue. To my dismay, I discovered that I had no options other than to wait and hope for a resolution or to cancel the order altogether. Regrettably, I had to cancel the order, which has brought me back to square one. I am now without the hat I initially desired and find myself unable to purchase any other items. This is especially frustrating because my previous order contained several hats, all of which were the last units in stock, which put me in the same place as before. While I believe Bergfreunde is generally a reliable destination for purchasing outdoor gear and clothing, I can't help but notice persistent issues with their IT sector. I will likely cancel my order and seek out alternatives to avoid encountering such difficulties again. As a customer, I expect a swift and seamless resolution to problems, rather than waiting endlessly for a purchase I have already committed to. It's frustrating that I have to set up notifications for products that should be available but are inaccessible due to stock system failures. What initially seemed like a positive online shopping experience has now become incredibly stressful. I find it difficult to recommend Bergfreunde to a friend, and I'm hesitant to engage with their platform again, given the likelihood of encountering similar issues repeatedly. Despite my frustrations, I must acknowledge that the support service was responsive and friendly when I contacted them by phone. However, it's clear that their capabilities are limited, leaving customers like me in a holding pattern until items are restocked. This ongoing inconvenience has been disheartening. I sincerely hope that Bergfreunde will work to enhance their system, allowing for straightforward replacement of items following an order cancellation.
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Reviews for Bergfreunde.eu

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13 days ago
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Jul 4, 2024
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Fabulous Boots & Speedy Delivery

The boots are absolutely fabulous and just what I will need for this winter's nordic trip. Shipping was quick and shoes were nicely packaged. I'll be back for more!
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Jul 4, 2024
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Easy to work in website, user friendly. Easy can find what you need. Competitive prices.
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Jul 4, 2024
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Great shop and support
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Jul 1, 2024
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Great website, easy to navigate.
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Jul 1, 2024
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great product and extremly fast delivery
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Thomas R.
Nova vas
Jul 1, 2024
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Fast delivery, without any problems. The goods were as described. Will order again.
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Jul 1, 2024
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Jun 30, 2024
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