Bergfreunde.eu- Logo - reviews

Bergfreunde.eu
Reviews:

2,870 reviews in the last 12 months29,155 total reviews  

4.81
Excellent

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Certified since: Aug 29, 2017
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Bergfreunde.eu fulfils all Trusted Shops quality criteria, including
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  • Clear ordering process

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Top positive review

Jun 30, 2023
 Verified review
The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.

Top negative review

Jul 13, 2023
 Verified review
ORDER '33802772' DATED 22.06.2023 I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack. Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour. Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now??? Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages. After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.
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Reviews for Bergfreunde.eu

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Mar 27, 2024
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Fast, quick, easy and packaging was really good.
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Mar 27, 2024
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Mar 26, 2024
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Mar 26, 2024
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Mar 26, 2024
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Great value and very quick delivery
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Mar 26, 2024
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Mar 26, 2024
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Mar 25, 2024
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Mar 25, 2024
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Mar 25, 2024
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Great service 👏
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Mar 25, 2024
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Easy and fast ordering and return if necessary.
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M-
Mar 24, 2024
 Verified review

I will order here, but this order was a mess

I like the store and I will order here in future, but this order was handled very poorly. The store knew in advance there was a problem with payment via PayPal -- instead of disabling it temporarily there was a label added with warning. The label was implemented incorrectly so it vanished randomly and not seeing it at first I paid via PP. My money was frozen as result. The customer support repeatedly (!) assured me money will be returned in FEW days. After two weeks I pressed on the issue, and the store explained they will be returned within 30 days. Few = 30? Since when. I also received tickets to review the support I received but they expired until the whole issue was solved. All of this mess could be easily avoided if someone paid attention.
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Mar 24, 2024
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Mar 24, 2024
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Mar 23, 2024
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Wunderbar!

The service, the German precision, the prices, the knowledge, the friendly staff. Wunderbar!
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Mar 23, 2024
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Nice colaboration...nice products!

Nice colaboration...nice products!
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Mar 23, 2024
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Mar 23, 2024
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Excellent after sale service. Bought mountain shoes that were 1 size too big. They did not fit and I return them. As promised, they paid me back within 10 days.
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Mar 23, 2024
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My first port of call, when I need to shop online for any related sporting items.
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Mar 22, 2024
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