Bergfreunde.eu- Logo - reviews

Bergfreunde.eu
Reviews:

2,557 reviews in the last 12 months29,671 total reviews  

4.82
Excellent

Trustmark
Valid

Includes Buyer Protection
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Most relevant positive review

Jul 18, 2023
 Verified review
I am ordering an item which is a present for my son who lives in the EU (Germany). I don't, I live in Singapore and that became very challenging. I think you severely limit yourselves if you don't allow people like myself to order for delivery to within the EU like in my case. The final way to do it was use PayPal - but you need to have an existing PayPal account or you run into the same problems. Phone support helped me - thanks so much

Most relevant negative review

Jul 13, 2023
 Verified review
ORDER '33802772' DATED 22.06.2023 I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack. Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour. Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now??? Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages. After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Bergfreunde.eu

Sort by  
Latest first
(2292)
(26)
(17)
Reset
Jun 25, 2024
 Verified review
Report review
Jun 24, 2024
 Verified review
The whole ordering & delivery process was excellent.
Report review
OK
Jun 24, 2024
 Verified review
exelent
Report review
Jun 24, 2024
 Verified review
You use too many 'inclusive' photos of your 'team members'.
Report review
Answer by Bergfreunde.eu
Jun 27, 2024
" Thank you for your review. We’re delighted to hear that you’re happy with our services. Best regards, Bergfreunde "
Jun 24, 2024
 Verified review
One of the most advanced and reliable shop
Report review
GP
Jun 23, 2024
 Verified review
Fast shipping, well packed, everything as described
Report review
Jun 23, 2024
 Verified review
Report review
Jun 23, 2024
 Verified review
Report review
Jun 22, 2024
 Verified review
Report review
Jun 22, 2024
 Verified review
Report review
Jun 22, 2024
 Verified review
The parcel arrived in Croatia faster than any other German online big store.
Report review
Jun 22, 2024
 Verified review
Report review
Jun 22, 2024
 Verified review
Everything perfect
Report review
Jun 22, 2024
 Verified review
Report review
Jun 21, 2024
 Verified review
Report review
Jun 21, 2024
 Verified review
Report review
Jun 21, 2024
 Verified review
Exclent service and speedy delivery
Report review
Jun 21, 2024
 Verified review
Report review
Jun 21, 2024
 Verified review
Report review
Jun 20, 2024
 Verified review
Report review