Bergfreunde.eu- Logo - reviews

Bergfreunde.eu
Reviews:

2,547 reviews in the last 12 months29,712 total reviews  

4.82
Excellent

Trustmark
Valid

Includes Buyer Protection
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Most relevant positive review

Apr 14, 2024
 Verified review
Have purchased hiking & camping gear over several years. Order status & communication is good. Delivery within Ireland takes a little longer but that is likely local courier/postal service issue. Goods always arrive well packed and products always as ordered. For this reason happy to wait a day or two longer for peace of mind. Have found prices to be pretty competitive and free delivery over certain price.
RD
Ralph D.
Ireland

Most relevant negative review

Aug 28, 2023
 Verified review
I attempted to purchase a hat from the Bergfreunde platform, but my card was not accepted as a valid payment method. Luckily, I also had a PayPal account, so I could proceed with an alternate payment method. Unfortunately, the hat I wanted was the last one in stock, and after the initial payment failed, it immediately became unavailable. This occurred over a week ago, and disappointingly, Bergfreunde has not restocked the item since. This has left me quite disappointed. I recently decided to make another purchase, opting for different models as the initial hat I wanted still remains unavailable. However, during this process, I made an error while entering the shipping address. Realizing my mistake, I promptly contacted Bergfreunde to rectify the issue. To my dismay, I discovered that I had no options other than to wait and hope for a resolution or to cancel the order altogether. Regrettably, I had to cancel the order, which has brought me back to square one. I am now without the hat I initially desired and find myself unable to purchase any other items. This is especially frustrating because my previous order contained several hats, all of which were the last units in stock, which put me in the same place as before. While I believe Bergfreunde is generally a reliable destination for purchasing outdoor gear and clothing, I can't help but notice persistent issues with their IT sector. I will likely cancel my order and seek out alternatives to avoid encountering such difficulties again. As a customer, I expect a swift and seamless resolution to problems, rather than waiting endlessly for a purchase I have already committed to. It's frustrating that I have to set up notifications for products that should be available but are inaccessible due to stock system failures. What initially seemed like a positive online shopping experience has now become incredibly stressful. I find it difficult to recommend Bergfreunde to a friend, and I'm hesitant to engage with their platform again, given the likelihood of encountering similar issues repeatedly. Despite my frustrations, I must acknowledge that the support service was responsive and friendly when I contacted them by phone. However, it's clear that their capabilities are limited, leaving customers like me in a holding pattern until items are restocked. This ongoing inconvenience has been disheartening. I sincerely hope that Bergfreunde will work to enhance their system, allowing for straightforward replacement of items following an order cancellation.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Bergfreunde.eu

Sort by  
Latest first
(174)
(27)
Reset
Jun 13, 2024
 Verified review
Report review
Jun 11, 2024
 Verified review
I bought a garmin montana 700 gps that came in order from the point of view of the integrity of the package and the product, but the product itself, that is, the gps does not receive the GLONASS satellite constellation as specified in the product description, it only receives the American satellite constellation and has of the European Union, i.e. GPS+GALILEO, in addition, I could not update the pre-installed EUROPA TOPO ACTIVE maps, the active topo maps are only at the level of the 2020s, it tells me that I do not have enough space on the internal memory, instead the other set of GARMIN CITY NAVIGATOR maps I was able to update it to the level of 2024 years
Report review
Jun 10, 2024
 Verified review

Positve experience ordering Hiking Boots

Ordering experience was easy. The boots arrived within the estimated time and the packaging was safe, secure and recycleable. The order was correct for size and colour the boots were in pristine condition. The only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it.
Report review
Jun 10, 2024
 Verified review
Report review
Answer by Bergfreunde.eu
Jun 11, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services. Best regards, Bergfreunde.eu"
Jun 9, 2024
 Verified review
Report review
Answer by Bergfreunde.eu
Jun 11, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services. Best regards, Bergfreunde.eu"
Jun 8, 2024
 Verified review
Report review
Answer by Bergfreunde.eu
Jun 11, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services. Best regards, Bergfreunde.eu"
Jun 7, 2024
 Verified review
Report review
Answer by Bergfreunde.eu
Jun 11, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services. Best regards, Bergfreunde.eu"
Jun 6, 2024
 Verified review
Easy checkout. Had to submit 5 times to newsletter registration in order to finaly get a confirmation.
Report review
Jun 5, 2024
 Verified review
I wrote the e-mail with problem. One item is not in good condition, but I haven't got reply.
Report review
Answer by Bergfreunde.eu
Jun 26, 2024
"Thank you for your review. We apologize for this inconvenience! We're very sorry that the item isn ot in good condition. We cannot find an email for you so please contact us at Bergfreunde.eu/contact/ so we will find a solution! Best regards, Bergfreunde"
Jun 4, 2024
 Verified review
Report review
Jun 4, 2024
 Verified review

Well stocked shop, but sometimes lacking transparency

Well stocked shop, mostly competitive prices, website works good. It would be even better, if you communicate delivery delays before the purchase is made. It's nothing unusual that delays happen, but we would all benefit from you being more transparent in this case. Keep up on good work.
Report review
Jun 3, 2024
 Verified review
very straightforward web experience..
Report review
VC
Valentin C.
Bukarest, Rumaenien
Jun 2, 2024
 Verified review
Easy to use website, pretty good choice of products. Quicker delivery would qualify them for 5 stars.
Report review
May 31, 2024
 Verified review
Report review
May 29, 2024
 Verified review
I am not very computer literate , I have just enough knowledge to get by day by day. Thanking you for your help and I look forward to receiving my boots. peace of mind that you a secure company and can be contacted if needed. I look forward to getting in touch in the future.
Report review
May 28, 2024
 Verified review

OK, but shipping could be faster

Product OK, but shipping was lagging. Much slower than expected.
Report review
May 23, 2024
 Verified review

Overall the booking was easy.

Overall the booking was easy, the follow up was very good and informative .My only problem was the delivery time.
Report review
May 20, 2024
 Verified review
Report review
May 20, 2024
 Verified review
Report review
May 20, 2024
 Verified review
I like the goods and a service, great delivery. Return should be free of charge, this would turn the service to the next level.
Report review