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Bergfreunde.eu
Reviews:

3,196 reviews in the last 12 months28,889 total reviews  

4.82
Excellent

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Top positive review

Jun 30, 2023
 Verified review
The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.

Top negative review

Jul 13, 2023
 Verified review
ORDER '33802772' DATED 22.06.2023 I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack. Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour. Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now??? Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages. After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.
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Reviews for Bergfreunde.eu

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Dec 23, 2023
 Verified review

SKHOOP

In particular case of product (SKHOOP - Women's Short Down Skirt) additional pictures would be appreciated.
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Dec 18, 2023
 Verified review
quick delivery.
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Dec 14, 2023
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The delivery was faster than announced and the packaging is very neat! Only after paying for the order did the website inform me that they were experiencing delays with the shipments - even though this didn’t affect my order, I thought it was kind of a low move. For changes and returns, you have to pay yourself for the shipment. This is particularly annoying with a brand that has a good reputation, and when you buy shoes, for example. Still, I like their service and quality.
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CM
Dec 11, 2023
 Verified review
your website is a pain to negotiate. the cursor jumps about. scrolling is haphazard and i kept getting put back to top of page regardless of where i had been. took for ever to put order together, but at least you have a good selection and prices x
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Answer by Bergfreunde.eu
Dec 16, 2023
Hello and thank you for your feedback! We're sorry to hear that you had difficulties with the our website. Maybe you could try a different browser next time or delete your cache/cookies? We're happy to hear that you enjoy Bergfreunde otherwise! Best regards Bergfreunde.eu
Dec 9, 2023
 Verified review
better size descriptions - more international wise not just German wise. Free returns.
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Dec 8, 2023
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Dec 8, 2023
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Dec 8, 2023
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Dec 8, 2023
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Answer by Bergfreunde.eu
Dec 8, 2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions! Kind regards, Alpinetrek.co.uk
Dec 7, 2023
 Verified review
Bit slow delivering, but itis that season...
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Dec 4, 2023
 Verified review
Everything arrived as described. Box left unattended outside my front door in the rain. I had to wait longer than usual for delievery.
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Dec 4, 2023
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Dec 2, 2023
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Nov 27, 2023
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Fast delivery. Expensive return policy
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Nov 26, 2023
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Nov 25, 2023
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Nov 24, 2023
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i cannot pay or regster billing address from Serbia. Shame
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Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your feedback! We're sorry but due to EU regulations we cannot deliver to Serbia at the moment. We can understand that this is an inconvenience. We are hoping this will change in the future! Best regards Bergfreunde.eu
Nov 20, 2023
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Answer by Bergfreunde.eu
Dec 6, 2023
Hello and thank you for your rating! We are very sorry that we could not convince you of our service! Unfortunately, there were massive delays in shipping within the EU and accordingly a high volume for us. Sorry that you had to wait longer for an email reply. Best regards, Bergfreunde.eu
Nov 19, 2023
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Nov 13, 2023
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4stars

Until now as i will see they good didn’t have my order yet
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