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Bergfreunde.eu
Reviews:

2,547 reviews in the last 12 months29,712 total reviews  

4.82
Excellent

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Most relevant positive review

Apr 14, 2024
 Verified review
Have purchased hiking & camping gear over several years. Order status & communication is good. Delivery within Ireland takes a little longer but that is likely local courier/postal service issue. Goods always arrive well packed and products always as ordered. For this reason happy to wait a day or two longer for peace of mind. Have found prices to be pretty competitive and free delivery over certain price.
RD
Ralph D.
Ireland

Most relevant negative review

Aug 28, 2023
 Verified review
I attempted to purchase a hat from the Bergfreunde platform, but my card was not accepted as a valid payment method. Luckily, I also had a PayPal account, so I could proceed with an alternate payment method. Unfortunately, the hat I wanted was the last one in stock, and after the initial payment failed, it immediately became unavailable. This occurred over a week ago, and disappointingly, Bergfreunde has not restocked the item since. This has left me quite disappointed. I recently decided to make another purchase, opting for different models as the initial hat I wanted still remains unavailable. However, during this process, I made an error while entering the shipping address. Realizing my mistake, I promptly contacted Bergfreunde to rectify the issue. To my dismay, I discovered that I had no options other than to wait and hope for a resolution or to cancel the order altogether. Regrettably, I had to cancel the order, which has brought me back to square one. I am now without the hat I initially desired and find myself unable to purchase any other items. This is especially frustrating because my previous order contained several hats, all of which were the last units in stock, which put me in the same place as before. While I believe Bergfreunde is generally a reliable destination for purchasing outdoor gear and clothing, I can't help but notice persistent issues with their IT sector. I will likely cancel my order and seek out alternatives to avoid encountering such difficulties again. As a customer, I expect a swift and seamless resolution to problems, rather than waiting endlessly for a purchase I have already committed to. It's frustrating that I have to set up notifications for products that should be available but are inaccessible due to stock system failures. What initially seemed like a positive online shopping experience has now become incredibly stressful. I find it difficult to recommend Bergfreunde to a friend, and I'm hesitant to engage with their platform again, given the likelihood of encountering similar issues repeatedly. Despite my frustrations, I must acknowledge that the support service was responsive and friendly when I contacted them by phone. However, it's clear that their capabilities are limited, leaving customers like me in a holding pattern until items are restocked. This ongoing inconvenience has been disheartening. I sincerely hope that Bergfreunde will work to enhance their system, allowing for straightforward replacement of items following an order cancellation.
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Reviews for Bergfreunde.eu

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May 17, 2024
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May 14, 2024
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Delivery time could/should be better. It took a whole week to prepare package for delivery. Courier was fast, but packaging was slow. Goods just like described. I must say that “find your size” feature works perfect!!!
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May 13, 2024
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May 10, 2024
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May 10, 2024
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May 9, 2024
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Ok
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May 9, 2024
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You are great , but I give you only five stars because of your romanian shipping partner Cargus.They have terrible services,if we can name it so..For two days they send me messages announcing the delivery,than never arrives the parcel.Please,change the shipping company
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May 9, 2024
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May 8, 2024
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May 6, 2024
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May 4, 2024
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May 1, 2024
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Apr 30, 2024
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Apr 22, 2024
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Apr 22, 2024
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services. Best regards, Bergfreunde.eu"
Apr 20, 2024
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Tipo di scarpe che cercavo

tipo di scarpe che cercavo
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services. Best regards, Bergfreunde.eu"
Apr 16, 2024
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services. Best regards, Bergfreunde.eu"
Apr 16, 2024
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price/quality Ok no possibility to use my language Catalan
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services. Best regards, Bergfreunde.eu"
Apr 15, 2024
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services. Best regards, Bergfreunde.eu"
Apr 6, 2024
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Seems good so far
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services. Best regards, Bergfreunde.eu"