Bergfreunde.eu- Logo - reviews

Bergfreunde.eu
Reviews:

3,196 reviews in the last 12 months28,889 total reviews  

4.82
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: Aug 29, 2017
The Trustmark indicates trustworthy online retailers.
Bergfreunde.eu fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Jun 30, 2023
 Verified review
The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.

Top negative review

Jul 13, 2023
 Verified review
ORDER '33802772' DATED 22.06.2023 I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack. Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour. Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now??? Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages. After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Bergfreunde.eu

Sort by  
Latest first
(205)
(34)
Reset
Nov 3, 2023
 Verified review
Report review
GU
Gorazd U.
Jesenice
Nov 2, 2023
 Verified review
/
Report review
Oct 31, 2023
 Verified review
Report review
Oct 26, 2023
 Verified review
Report review
Oct 26, 2023
 Verified review
Report review
Oct 25, 2023
 Verified review
Wide choice of outdoor clothing, fast delivery
Report review
AO
Aigars O.
Sigulda
Oct 24, 2023
 Verified review
Report review
Oct 19, 2023
 Verified review

Great variety of items but shipping too slow

Great variety of items. Good prices. Only problem is that the shipping method is too slow. There should be an express option or similar.
Report review
Oct 19, 2023
 Verified review
Products are excellent, website is extensive. Only thing is when ordering could an email update be sent informing the customer that the order has been dispatched. I dont think i got an up date from BergFreunde.eu if i'm not mistaken.
Report review
Oct 16, 2023
 Verified review
Report review
Oct 16, 2023
 Verified review
I posted a question but have not received an answer
Report review
Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your feedback. We're sorry that you've been waiting. Our records show that you received an answer a day after your questions - please let us know if there was a technical issue! Best wishes Bergfreunde.eu
Oct 15, 2023
 Verified review
Report review
Oct 13, 2023
 Verified review
Report review
Oct 12, 2023
 Verified review
Report review
Oct 11, 2023
 Verified review
Report review
Oct 10, 2023
 Verified review

Communication needs to improve

Not always fast and their communication and transparency should definitely improve but prices are right and there's a good selection of outdoor sports clothing and equipment.
Report review
Oct 2, 2023
 Verified review
I didn't receive one item from my order I ordered 4 items, and 1 item is not included in package (1x STOIC - Logo Neckwarmer - Tube scarf).
Report review
Answer by Bergfreunde.eu
Oct 6, 2023
Hello and thank you for your feedback! We are very sorry for the delay in the shipping. Unfortunately, there was a high volume for our carrier. We're happy to see that you finally received your parcel. We're sorry for the inconvenience! Best regards, Bergfreunde.eu
Oct 1, 2023
 Verified review
Report review
Oct 1, 2023
 Verified review
Report review
Sep 28, 2023
 Verified review
I didn't like that I placed an order at 22.00 and after 5 minutes I wrote an email for delete ii. The day after, at 9.00 am in morning I called for ask to delete the order but order was processed and so was no possible to delete it.
Report review
Answer by Bergfreunde.eu
Oct 6, 2023
Thank you very much for your message! We are sorry that we could not cancel your order, it was already in the in the shipping process. It is a pity that you did not like the items you ordered. You can sent the items back to us. Best regards, Bergfreunde.eu