Bergfreunde.euReviews:
2,165 reviews in the last 12 months30,229 total reviews
Excellent
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Most relevant positive review
Apr 14, 2024
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Have purchased hiking & camping gear over several years. Order status & communication is good. Delivery within Ireland takes a little longer but that is likely local courier/postal service issue. Goods always arrive well packed and products always as ordered. For this reason happy to wait a day or two longer for peace of mind. Have found prices to be pretty competitive and free delivery over certain price.
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RD
Ralph D.
Ireland
Most relevant negative review
Jul 11, 2024
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Awful, really awful, they promise fast delivery before they take your payment. Then they take your payment and this all changes, then they email to say it's delayed and dont give any more information. Then when you phone customer service they hang up the phone on you, then when you email customer service they say it will take 4 days to respond. I will now report this transaction to my credit card company as I feel like I've just been robbed.
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Reviews for Bergfreunde.eu
Jul 29, 2024
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Jul 26, 2024
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choice of high quality products
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Jul 23, 2024
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All perfect,until
All perfect, untill it is not, recived damaget article and have big problems with after sales team.
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Jul 23, 2024
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The products generally are well described and that helps me to decide. The cost for delivery is high enough. Perhaps you can make a better deal for the registered customers.
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Jul 23, 2024
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Answer by Bergfreunde.eu
Jul 30, 2024
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter.
Kind regards, Bergfreunde.eu
Jul 23, 2024
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Jul 22, 2024
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Jul 22, 2024
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Jul 14, 2024
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Answer by Bergfreunde.eu
Jul 30, 2024
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter.
Kind regards, Bergfreunde.eu
Jul 14, 2024
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I like that you have good offers, but it takes too long to ship . My last order is sill not shipped. The summer will be gone by the time my order comes.
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Jul 14, 2024
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Jul 12, 2024
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Slick website, rapid delivery
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Jul 10, 2024
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good product detail, particularly like packed dimensions.
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Jul 9, 2024
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Need to have more 50% and 70% off items
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Jul 6, 2024
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The delivery was missed and the code to pick up the package was not sent so it was necessary to show ID in the pick up point
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Jul 5, 2024
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Answer by Bergfreunde.eu
Jul 30, 2024
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter.
Kind regards, Bergfreunde.eu
Jun 29, 2024
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Jun 28, 2024
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Returns are slow to be repaid.
Returns are very slow to be repaid.
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Jun 25, 2024
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Jun 24, 2024
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You use too many 'inclusive' photos of your 'team members'.
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Answer by Bergfreunde.eu
Jun 27, 2024
"
Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Bergfreunde
"