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Most relevant positive review
Apr 14, 2024
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Have purchased hiking & camping gear over several years. Order status & communication is good. Delivery within Ireland takes a little longer but that is likely local courier/postal service issue. Goods always arrive well packed and products always as ordered. For this reason happy to wait a day or two longer for peace of mind. Have found prices to be pretty competitive and free delivery over certain price.
Awful, really awful, they promise fast delivery before they take your payment. Then they take your payment and this all changes, then they email to say it's delayed and dont give any more information. Then when you phone customer service they hang up the phone on you, then when you email customer service they say it will take 4 days to respond. I will now report this transaction to my credit card company as I feel like I've just been robbed.
some descriptions are not clear and prices are relatively high. I've bought mountaineering La Sportiva shoes, quality is great.
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Jun 16, 2024
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Answer by Bergfreunde.eu
Jun 20, 2024
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions!
Kind regards,
Bergfreunde.eu
Jun 14, 2024
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Would have given 5 stars if there was a free returns policy in place. Apart from this issue, Bergfreunde is one of the best outlets in the EU.
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Jun 14, 2024
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Credit card payment failed.
I try to use my credit card to complete the payment but failed for 3 times, so I have to choose PayPal and it's done. By the way, I subscribed the newsletter but no email and EUR5 voucher received after 20 minutes. There might be some problem with you but I will still continue browsing the website for shopping later.
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Jun 13, 2024
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Jun 11, 2024
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I bought a garmin montana 700 gps that came in order from the point of view of the integrity of the package and the product, but the product itself, that is, the gps does not receive the GLONASS satellite constellation as specified in the product description, it only receives the American satellite constellation and has of the European Union, i.e. GPS+GALILEO, in addition, I could not update the pre-installed EUROPA TOPO ACTIVE maps, the active topo maps are only at the level of the 2020s, it tells me that I do not have enough space on the internal memory, instead the other set of GARMIN CITY NAVIGATOR maps I was able to update it to the level of 2024 years
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Jun 10, 2024
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Positve experience ordering Hiking Boots
Ordering experience was easy. The boots arrived within the estimated time and the packaging was safe, secure and recycleable. The order was correct for size and colour the boots were in pristine condition. The only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it.
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Bergfreunde.eu"
Jun 9, 2024
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Answer by Bergfreunde.eu
Jun 11, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Bergfreunde.eu"
Jun 8, 2024
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Answer by Bergfreunde.eu
Jun 11, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Bergfreunde.eu"
Jun 7, 2024
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Answer by Bergfreunde.eu
Jun 11, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Bergfreunde.eu"
Jun 6, 2024
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Easy checkout.
Had to submit 5 times to newsletter registration in order to finaly get a confirmation.
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Jun 5, 2024
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I wrote the e-mail with problem. One item is not in good condition, but I haven't got reply.
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Answer by Bergfreunde.eu
Jun 26, 2024
"Thank you for your review.
We apologize for this inconvenience! We're very
sorry that the item isn ot in good condition. We cannot find an email for you so please contact us at
Bergfreunde.eu/contact/ so we will
find a solution!
Best regards, Bergfreunde"
Jun 4, 2024
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Jun 4, 2024
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Well stocked shop, but sometimes lacking transparency
Well stocked shop, mostly competitive prices, website works good.
It would be even better, if you communicate delivery delays before the purchase is made. It's nothing unusual that delays happen, but we would all benefit from you being more transparent in this case.
Keep up on good work.