Bergfreunde.eu- Logo - reviews

Bergfreunde.eu
Reviews:

2,557 reviews in the last 12 months29,671 total reviews  

4.82
Excellent

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Valid

Includes Buyer Protection
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Most relevant positive review

Jul 18, 2023
 Verified review
I am ordering an item which is a present for my son who lives in the EU (Germany). I don't, I live in Singapore and that became very challenging. I think you severely limit yourselves if you don't allow people like myself to order for delivery to within the EU like in my case. The final way to do it was use PayPal - but you need to have an existing PayPal account or you run into the same problems. Phone support helped me - thanks so much

Most relevant negative review

Jul 13, 2023
 Verified review
ORDER '33802772' DATED 22.06.2023 I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack. Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour. Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now??? Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages. After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.
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Reviews for Bergfreunde.eu

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Apr 2, 2024
 Verified review
Yes please send all comunications in Catalan or English. And the web site is only in Spanish.
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Answer by Bergfreunde.eu
Jun 20, 2024
Thank you for your rating! You are welcome to use our web-page Bergfreunde.eu instead of Bergfreunde.es. Here you will find all information in English. Also our customer service will be happy to communicate with you in English. Please feel free to contact us with any questions! Best regards, Bergfreunde.eu
NS
Nancy S.
Frederiksberg C
Mar 29, 2024
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services. Best regards, Bergfreunde.eu"
Mar 27, 2024
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services. Best regards, Bergfreunde.eu"
Mar 23, 2024
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services. Best regards, Bergfreunde.eu"
Mar 18, 2024
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easy to handle
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Mar 18, 2024
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Mar 16, 2024
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Mar 11, 2024
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Excellent price offers and a very efficient service
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Mar 10, 2024
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Mar 8, 2024
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Mar 2, 2024
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Mar 2, 2024
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Feb 28, 2024
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Efficient & Reliable

Efficient, prompt, reliable & professional service.
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Feb 28, 2024
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Feb 24, 2024
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Price in display and in the shopping bag differed....(didriksons elvira parka)
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Answer by Bergfreunde.eu
Jun 20, 2024
Hello and thanks for your rating! We are sorry that you couldn't buy the product at the price you found. Sometimes, we only offer a certain variation of an item (size/colour) at a discount. Our prices depend on the market and many other factors, such as the season, availability, our own stock, etc. Our customer service will be happy to help you find another product that suits you better. Please do´t hesitate to contact us! Best regards, Bergfreunde.eu
Feb 21, 2024
 Verified review

Best care for goods and customer service, but over expensive

Overall, care for the items and customer service is excellent, and that is why I still buy in berg. But the prices are skyrocketing and becoming ridiculous, with other stores selling almost 40% cheaper on base prices than berg sometimes.
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Feb 20, 2024
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Good comunication
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Feb 20, 2024
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Feb 10, 2024
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Express devilry, good price, minus too high price of return of stuff, i Think good be to provide Exchange of stuff with low price of return then return without Exchange
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Feb 9, 2024
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