Bergfreunde.eu- Logo - reviews

Bergfreunde.eu
Reviews:

3,196 reviews in the last 12 months28,889 total reviews  

4.82
Excellent

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Bergfreunde.eu fulfils all Trusted Shops quality criteria, including
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Top positive review

Jun 30, 2023
 Verified review
The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.

Top negative review

Jul 13, 2023
 Verified review
ORDER '33802772' DATED 22.06.2023 I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack. Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour. Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now??? Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages. After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.
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Reviews for Bergfreunde.eu

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Sep 2, 2023
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Sep 1, 2023
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Good quality garment at a reasonable price.
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Sep 1, 2023
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Almost perfect
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JH
john h.
cork, ireland
Aug 31, 2023
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I have trouble shopping on my mobile phone. It won't let me go through the checkout as a guest, and at the same time says it does not recognise my email address when I try to lgin
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Aug 31, 2023
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Very fine sleepingbag👌 but the travelcover is very very tiny and when I asked and pinpointed that, they said it was recommended by the Company. I felt dissapointed that they wouldn’t send me a larger; it takes a village to put the sleepingbag in there🥴🤷‍♀️ it is a very expensive sleepingbag
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Aug 31, 2023
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Aug 31, 2023
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Aug 30, 2023
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Price
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Aug 29, 2023
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Aug 27, 2023
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Aug 26, 2023
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Aug 25, 2023
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Excellent
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Aug 23, 2023
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Aug 19, 2023
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Endeavor to ship to Iceland. Order was canceled because they would not ship to iceland
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Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your feedback! We understand that this is unsettling. Unfortuntely, at the moment we cannot deliver parcels outside of the EU. We're truly sorry about that. We hope this will change in the future! Best wishes Bergfreunde.eu
Aug 19, 2023
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Aug 18, 2023
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Aug 17, 2023
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Aug 17, 2023
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Ottimo prezzo per lo zaino deuter Attack con ulteriore sconto del 10%, da migliorare le impostazioni dei filtri per trovare i prodotti
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Aug 17, 2023
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Guys you dont have abanodoned cart notification. Switch it on asap. Made an order but phone died during payment, no ome wrote :) (Eshop developer)
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IK
Ivana K.
Luxembourg
Aug 15, 2023
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