Bergfreunde.eu- Logo - reviews

Bergfreunde.eu
Reviews:

2,547 reviews in the last 12 months29,688 total reviews  

4.81
Excellent

Trustmark
Valid

Includes Buyer Protection
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Most relevant positive review

Jul 18, 2023
 Verified review
I am ordering an item which is a present for my son who lives in the EU (Germany). I don't, I live in Singapore and that became very challenging. I think you severely limit yourselves if you don't allow people like myself to order for delivery to within the EU like in my case. The final way to do it was use PayPal - but you need to have an existing PayPal account or you run into the same problems. Phone support helped me - thanks so much

Most relevant negative review

Aug 28, 2023
 Verified review
I attempted to purchase a hat from the Bergfreunde platform, but my card was not accepted as a valid payment method. Luckily, I also had a PayPal account, so I could proceed with an alternate payment method. Unfortunately, the hat I wanted was the last one in stock, and after the initial payment failed, it immediately became unavailable. This occurred over a week ago, and disappointingly, Bergfreunde has not restocked the item since. This has left me quite disappointed. I recently decided to make another purchase, opting for different models as the initial hat I wanted still remains unavailable. However, during this process, I made an error while entering the shipping address. Realizing my mistake, I promptly contacted Bergfreunde to rectify the issue. To my dismay, I discovered that I had no options other than to wait and hope for a resolution or to cancel the order altogether. Regrettably, I had to cancel the order, which has brought me back to square one. I am now without the hat I initially desired and find myself unable to purchase any other items. This is especially frustrating because my previous order contained several hats, all of which were the last units in stock, which put me in the same place as before. While I believe Bergfreunde is generally a reliable destination for purchasing outdoor gear and clothing, I can't help but notice persistent issues with their IT sector. I will likely cancel my order and seek out alternatives to avoid encountering such difficulties again. As a customer, I expect a swift and seamless resolution to problems, rather than waiting endlessly for a purchase I have already committed to. It's frustrating that I have to set up notifications for products that should be available but are inaccessible due to stock system failures. What initially seemed like a positive online shopping experience has now become incredibly stressful. I find it difficult to recommend Bergfreunde to a friend, and I'm hesitant to engage with their platform again, given the likelihood of encountering similar issues repeatedly. Despite my frustrations, I must acknowledge that the support service was responsive and friendly when I contacted them by phone. However, it's clear that their capabilities are limited, leaving customers like me in a holding pattern until items are restocked. This ongoing inconvenience has been disheartening. I sincerely hope that Bergfreunde will work to enhance their system, allowing for straightforward replacement of items following an order cancellation.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Bergfreunde.eu

Sort by  
Latest first
(175)
(27)
Reset
Feb 20, 2024
 Verified review
Report review
Feb 10, 2024
 Verified review
Express devilry, good price, minus too high price of return of stuff, i Think good be to provide Exchange of stuff with low price of return then return without Exchange
Report review
Feb 9, 2024
 Verified review
Report review
Feb 1, 2024
 Verified review
can not pay by card
Report review
Answer by Bergfreunde.eu
Jun 20, 2024
Hello and thank you for your review! We are sorry that you were unable to select the desired payment method for your order. Please contact your bank to clear up any questions you may have. We can see that you placed the order with a different payment method. Best regards, Bergfreunde.eu
Jan 29, 2024
 Verified review
Report review
Jan 25, 2024
 Verified review
Great!!!
Report review
Jan 19, 2024
 Verified review

The good and the bad

The good: the variety is superb! I love how you get to see the “lowest price within 30 days” - makes you feel you’re on top of your purchases. Loving the wish list though, it’s growing a bit. Perhaps they can separate it or have us add in our own “folders” ie “skiing” or “camping” So it’s easier for us to look at our wishlist items. The bads: Experienced delays with certain purchases. I particularly do not like their “robotic” replies when querying about order deliveries which doesn’t make me feel any further reassured.
Report review
Jan 18, 2024
 Verified review
Fast delivery. Understandable service. Good return option. Unfortunately, the refund was very late (three weeks).
Report review
Jan 18, 2024
 Verified review
The service was as advertised. The package tracking did not work beyond the German border, but the package arrived in reasonable time.
Report review
Jan 15, 2024
 Verified review
Report review
Jan 10, 2024
 Verified review
Report review
Jan 10, 2024
 Verified review
Report review
Jan 3, 2024
 Verified review
Quick delivery.
Report review
Jan 1, 2024
 Verified review

Different or sometimes alternative products

Different or sometimes alternative choice of products compare to some other e-shops. good prices.
Report review
Jan 1, 2024
 Verified review
Report review
CM
Dec 29, 2023
 Verified review
crap website but good products and prices. took a long time for order to get to Ireland from Germany but happy with what I ordered. Just had to return one item at relatively great cost of €10 cos would never fit in any size.
Report review
Dec 29, 2023
 Verified review
Report review
Dec 26, 2023
 Verified review
The return/exchange process is a bit unwieldy in comparison to Backcountry.com
Report review
Answer by Bergfreunde.eu
Jan 9, 2024
Hello and thank you for your review! We apologize that your experience did not meet your expectations! We are constantly working to improve ourselves and ask for your understanding. Best regards, Bergfreunde.eu
Dec 23, 2023
 Verified review

SKHOOP

In particular case of product (SKHOOP - Women's Short Down Skirt) additional pictures would be appreciated.
Report review
Dec 18, 2023
 Verified review
quick delivery.
Report review