Bergfreunde.eu- Logo - reviews

Bergfreunde.eu
Reviews:

3,196 reviews in the last 12 months28,889 total reviews  

4.82
Excellent

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Certified since: Aug 29, 2017
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Bergfreunde.eu fulfils all Trusted Shops quality criteria, including
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  • Clear ordering process

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Top positive review

Jun 30, 2023
 Verified review
The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.

Top negative review

Jul 13, 2023
 Verified review
ORDER '33802772' DATED 22.06.2023 I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack. Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour. Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now??? Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages. After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.
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Reviews for Bergfreunde.eu

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10 days ago
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11 days ago
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Up until now all orders and items were on time and as shown in the site.
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11 days ago
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Excellent selection and service

Excellent selection, great discounts, fair shipping costs, and awesone customer support!
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11 days ago
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Perfect levering. Correcte pasvorm.
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11 days ago
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11 days ago
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11 days ago
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It was very easy to compare products so that I could make a final selection. The ability to filter down on a particular product and then compare the results made shopping at Bergfreunde a breeze
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S B.
London
12 days ago
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12 days ago
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12 days ago
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Everything you need, fast shipment and good prices!
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12 days ago
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13 days ago
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13 days ago
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TOP Preise und Service
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Rianca G.
Leeuwarden
13 days ago
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13 days ago
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Always find what I'm looking for and brilliant sales
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Feb 11, 2024
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Feb 11, 2024
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Wide selection of outdoor clothes and equipment, good deals, fast shipping, great costumer service! Overall excellent costumer experience! A+
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Feb 11, 2024
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Fast and great

Website is great. Ordering proces simple. The package came fast.
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