janssencosmetics.com/en/- Logo - reviews

janssencosmetics.com/en/
Reviews:

37 reviews in the last 12 months460 total reviews  

4.54
Excellent

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Top positive review

Apr 18, 2024
 Verified review
Excellent service and products as always. Quick + change in delivery, no issues at all. Lovely free samples + packaged beautifully
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Top negative review

5 days ago
 Verified review
Hi! I did not receive the order at my home address. Instead I was offered to pick up my order by myself from the unknown pick-up point. I don't have the car, so I cannot do it. I am afraid that I'll lost the money also. Certainly, I will not make the orders in your company in the future and, of course, I will not recommend do it to other people.
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Reviews for janssencosmetics.com/en/

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5 days ago
 Verified review

non-fulfillment of the order

Hi! I did not receive the order at my home address. Instead I was offered to pick up my order by myself from the unknown pick-up point. I don't have the car, so I cannot do it. I am afraid that I'll lost the money also. Certainly, I will not make the orders in your company in the future and, of course, I will not recommend do it to other people.
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Answer by janssencosmetics.com/en/
3 days ago
Dear customer, we are sorry to hear that there was a discrepancy with the delivery of your order. Your shipment will be deposited for you at a UPS access point until May 21st. We will contact you in a separate e-mail with the address of the UPS Access Point so that you can collect your parcel there. Unfortunately, we have no influence over the UPS delivery process. If you do not collect your shipment by May 21st, it will automatically be returned to us. After receiving the return, we will of course refund you the full purchase price of your order. For further assistance, please contact us by e-mail at info@janssen-cosmetics.com. Kind regards Your team from JANSSEN COSMETICS
Jan 21, 2024
 Verified review
I was told the price is wrong. The distributor in Singapore asked for 100% more claiming the website has a problemz
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May 26, 2023
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