it-market.com powered by Cybertrading GmbH- Logo - reviews

it-market.com powered by Cybertrading GmbH
Reviews:

132 reviews in the last 12 months225 total reviews  

4.81
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: Jul 10, 2020
The Trustmark indicates trustworthy online retailers.
it-market.com powered by Cybertrading GmbH fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

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Top positive review

Feb 27, 2024
 Verified review
I ordered a Juniper MX960 BP3 chassis with ECM kit but received the chassis version without ECM. But friendly and professional staff arranged complete chassis replacement which is now on its way to me. Overall I can say that errors are happening but since the seller is willing to correct them it's OK for me. . Overall I am recommending this company and I will again buy from them.

Top negative review

Oct 24, 2023
 Verified review
Took more than 3 weeks to receive the order, initially our payment was lost, had to wait again for shipment. No tracking information received, no invoice yet.
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Reviews for it-market.com powered by Cybertrading GmbH

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May 4, 2024
 Verified review
L’antenne rukus est livrée n’est pas propre Même si ce matériel est refurbished il doit être contrôlé et propre, ce qui n’est pas le cas
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Answer by it-market.com powered by Cybertrading GmbH
May 27, 2024
Nous vous remercions d'avoir pris le temps d'évaluer notre prestation. Nous nous efforçons toujours de fournir la meilleure solution à nos clients et nous nous excusons si l'antenne n'a pas répondu à vos attentes. Nous avons déjà essayé de vous contacter pour trouver une solution à ce problème et n'avons malheureusement pas encore réussi à vous joindre. Veuillez contacter notre équipe de service (service@cybertrading.de) afin que nous puissions vous aider.
Oct 24, 2023
 Verified review
Took more than 3 weeks to receive the order, initially our payment was lost, had to wait again for shipment. No tracking information received, no invoice yet.
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Answer by it-market.com powered by Cybertrading GmbH
Oct 26, 2023
Thank you for taking the time to share your experience with us. We apologize for any inconvenience caused by the delay in receiving your order. We strive to provide a positive customer experience and are working hard to ensure orders are processed and shipped in a timely manner. We value your feedback as it helps us identify areas for improvement and refine our processes to better serve customers like you. Your Cybertrading Team