it-market.com powered by Cybertrading GmbH- Logo - reviews

it-market.com powered by Cybertrading GmbH
Reviews:

111 reviews in the last 12 months189 total reviews  

4.83
Excellent

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Certified since: Jul 10, 2020
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Top positive review

Nov 6, 2023
 Verified review
Have had quick and satisfying answers, received offer and request of payment via credit card by email, device delivered within two days.

Top negative review

Oct 24, 2023
 Verified review
Took more than 3 weeks to receive the order, initially our payment was lost, had to wait again for shipment. No tracking information received, no invoice yet.
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Reviews for it-market.com powered by Cybertrading GmbH

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Jan 19, 2024
 Verified review
I have ordered 3 brand new switches but I have received 2 new switches and one used without genuine accesorries. This is unacceptable, your sales team doesnt seems to be concerned about it. Missing parts has been send in another package but those was used with scratches and they was not genuine, and still missing some parts. Also I'M NOT ABLE TO RE-SELL IT AS BRAND NEW. I must say that, after purchase your services are low, and I think you are selling little used/outlet devices as new. I will never come back for other purchases, and I dont have time for long conversations and reclamations processes. In my career I have ordered many Aruba switches and never got so old firmwares and open boxes are unacceptable. Attached picture is: on top what I got in the package and on bottom - genuine Aruba accesorries. I will also give you an comment on google to warn other buyers on what you are selling.
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Dec 11, 2023
 Verified review
Shipping updated would be great. Otherwise all went well.
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Answer by it-market.com powered by Cybertrading GmbH
Dec 13, 2023
Thank you for your review. We are pleased to hear that you had a positive experience overall. Unfortunately, we do not understand your comment regarding the shipping update, as you always receive an email with the tracking number when the goods are dispatched. We are sorry if you did not receive this. Thank you for taking the time to share your thoughts with us.
Jul 11, 2023
 Verified review

Fast delivery but expensive, not refurbished

Fast delivery but expensive Product not refurbished (not even reset) Cosmetic marks Better quality available at a lower cost from other suppliers
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Answer by it-market.com powered by Cybertrading GmbH
Jul 13, 2023
Thank you for your review. We appreciate your feedback, including both the positive and the negative. We are glad to hear that our delivery was fast, however we understand your disappointment with your product not being refurbished or reset. We strive to offer our products at a reasonable price with good quality. We believe our products provide great value for money considering their features and functions. Thank you again for taking the time to share your experience with us.