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Top positive review
Oct 5, 2023
Verified review
All good. Fair prices. Left the warehouse quick.
Only UPS as a delivery partner is a bit a con. They are incredibly incompetent:
No delivery was possible without a sign. I changed it to a delivery location (Access point) to pick it up there. Then later a mail came, that it wasn't possible to change. But it was not clear whats going on now, because it was the the day it should be delivered. So I called UPS. The told me it still at the border but it will be shipped to the Access point. Now two day later, the package was dropped in front of my house door while no one was at home. WTF.
The product was damaged. The pack was not well protected.
After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks.
Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.
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Reviews for soundimports.eu/en
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Apr 24, 2024
Verified review
Had a defective amplifier board and you guys took it back, checked it out and promptly sent me a new one.
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Apr 29, 2024
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The very fast expedition of the orders and the impeccable after sales service. Almost all products, even those in the relatively cheaper range,are top notch and considered as VFM. Being an old HiFi DIY enthusiast I am delighted with the vast range of the products available. Keep the good work going!
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May 2, 2024
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ca Wartezeit bis zum Versand dauerte 7 Tage
Wartezeit bis zum Versand dauerte etwas. Danach funktionierte alles. Wenn man das erste mal bestellt, fragt man sich zunächst, ob man jemanden aufgesessen ist. Letztlich war die Zeit für mich aber kein Problem. Daher 4 Sterne.
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May 6, 2024
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Very fast delivery. Nicely packed. Everything looks ok, not tested yet.
Not a single piece of paper though inside. Personally I would have preferred some materials related to what I ordered, like manuals or so.
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Answer by soundimports.eu/en
10 days ago
Dear customer,
thanks for your review about our company. Since a couple of years SoundImports is having a complete paperless process. We do not print packing slips, data sheets or manuals. Everything can be found on your portal at our webshop. You can download the manuals and data sheets there as well and print them if prefered. If you want to receive them per email, please get in touch with our customer support team.
^Koen - SoundImports
Apr 23, 2024
Verified review
A competent Company
Very good service, quick delivery with ability to track progress. Items were very well packaged and arrived in perfect condition. I would recommend this Company and use them again.
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7 days ago
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Great paint, but very expensive, import from EU went faultlessly, would buy again but may consider more cost effective options
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