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Review summary
Customers consistently highlight the fast shipping and quick delivery, as well as the secure and protective packaging that ensures items arrive safely. The online store is described as easy to navigate, informative, and convenient, making the browsing and ordering process smooth. Customer service receives widespread praise for being helpful, responsive, knowledgeable, and effective at resolving issues, with many customers noting efficient problem resolution such as quick refunds, replacements, or order changes. Additionally, the store offers a wide variety and availability of specialized audio products and brands, which are often hard to find elsewhere. Pricing is generally considered competitive and fair, with several customers emphasizing good value and affordability. A few customers mention occasional delays in shipping, as well as minor packaging issues. There are also some concerns about high shipping or customs costs.
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How Trusted Shops prevents fake reviewsReviewssoundimports.eu/en
(52)
(15)
(29)
(182)
(2019)
Verified
Quick communication from staff regarding pre-ordered items. Appreciated being informed that the order was on hold until the appropriate items became available to be shipped along with other items which were available. Very good communications from company.
Verified
Overall, I'm satisfied with SoudImport. The product arrived in good condition and everything was as expected. The only downside was the delivery time, as the RTVA took 7 days to arrive, and the shipping cost was quite high at nearly €13. Other than that, everything was OK.
Verified
Packaged extremely well, delivery was quite quick. No damage, and it all works perfectly well.
Thank you very much.
Just one point I would like to mention. Could you mention to customers, what the customs people are likely to charge, before we actually pay you for the goods we purchase from you. It was a bit of a shock finding out from DHL, that I had to pay £54, before I could receive my purchase
Verified
Great 1st order from the company and brilliant customer service to resolve an issue from the courier. I will be using again and highly recommend other people to do so.
Verified
Professionals, kind and willing to assist. 👍
I order a wrong part and the Sound Import team handled the case, cancellation , reordering and shipment like a breeze. Raised the customer exp bar very high.
Verified
Wonderful experience
I had a wonderful experience with Sound Imports and found them very knowledgeable about the product, very responsive in giving a quote and clarifying doubts and very knowledgeable about the documents required for customs clearance in India. As a result from the date of the order I got the items within a week cleared through Indian customs which is never to easy. I would look at them for any future imports based on my experience my them.
Verified
Exciters work great for DML speakers
Only european supplier of dayton exciters I could find! Product works great, am using them for DML speakers and shipping was very quick.
Verified
Top tier customer service, who took it upon themselves to remedy UPS failures. The site is very professional and cleanly laid out. The prices are fair.
Verified
Der basstöner ist klar und kräftig, bei manchen stücken dominiert er etwas. Leider ist der umlaufende gummiring zu dick, so dass jetzt meine frontabdeckung nicht mehr richtig schließt (Braun L 830 dreiwege-system von 1978!).
Der informationsfluss bei Soundimports ist etwas mühsam, weil die sprache zwischen englisch, deutsch und niederländisch hin und her wechselt.
Tolle, professionelle versandverpackung! Ein datenblatt liegt leider nicht bei.
Verified
Really a very good feedback too all request I've got.
Information on the new staff in the offer which is usually very boring but not in your case.I like the way you approach the customers with the idea of the news in your offer.
Verified
KEF upgrade
Received the order, removed old solder with the braid, cleaned the contacts, soldered the new caps in with the Jantzen silver solder, cleaned the tip on the golden curls, and my KEF Chorales are shining brighter than ever. I'm sure it's not super duper hifi etc., but I can only recommend doing this intervention to anyone owning a pair with still the original caps in, or even buy your KEF's for 100 euros, get a kit like this and upgrade them to sound AMAZING and almost definitely above price point... Anyway - order fulfilled nicely and all the parts I needed available on demand.
Verified
I love this store!
I am really happy that a store such as SoundImports exists. It supports Hobbyist audio makers. You guys have a great selection of products and the pricing is fair. You ship fast and reliably.
If I had to give some ideas for improvement, the restocking of items sometimes takes too long and if there's only a single resistor or capacitor that a person is missing for their build, it's quite annoying. So maybe there's some space for improvement in restocking time.
Verified
A truly customer-centric business model
Wide selection and prices that are favorable to me. Cheap shipping. Defective product was replaced immediately after a justified complaint. Product data sheets are attached to their pages. I don't know what could be better.
Verified
Dayton Audio Measuring Mic
Very happy with purchase. There is no need to create account to place an order. Swift and trouble free delivery to UK. Item also as described at competitive price.
Verified
Clear and fast communication, flawless interaction!
My package was a bit beat up during transfer and it was very close to damage content, so maybe packaging could improve, not sure who to blame here though.
Verified
100% professional company in every possible way .
I wouldn't look anywhere else to purchase my equipment.
Thank you.
Verified
Despite wrong part delivery,we quick clarified what went wrong,and solve that with sending correct part.the best
BR Bojan
Verified
Excelente atendimento, e ótimos altifalantes da Peerlees! Deram uma nova vida às minhas colunas Tannoy! Assim que necessitar voltarei a fazer compras nesta magnífica loja. Obrigado
Verified
Ik bedank de mensen van SI. voor de vlotte samenwerking, de hulp en het vakkundig advies
in verband met mijn project.
Verified
ORD249350 read my emails better [ok I was wrong because I indeed had received the package] and so don't wish me a good sound projects when I was still searching where it was. Thnx! PS all works very good now
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Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
- +31850711860
- soundimports.eu/en
- info@soundimports.nl
- Groningen, NLD
About
SoundImports is a EU-wide webshop offering a wide range of DIY audio components and accessories. The shop is having many products in stock and is offering the best support possible. ✓ Stock in Europe ...
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