soundimports.eu/enReviews:
822 reviews in the last 12 months4,151 total reviews
Excellent
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Top positive review
Oct 5, 2023
Verified review
All good. Fair prices. Left the warehouse quick.
Only UPS as a delivery partner is a bit a con. They are incredibly incompetent:
No delivery was possible without a sign. I changed it to a delivery location (Access point) to pick it up there. Then later a mail came, that it wasn't possible to change. But it was not clear whats going on now, because it was the the day it should be delivered. So I called UPS. The told me it still at the border but it will be shipped to the Access point. Now two day later, the package was dropped in front of my house door while no one was at home. WTF.
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Top negative review
Jun 26, 2023
Verified review
The product was damaged. The pack was not well protected.
After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks.
Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.
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Reviews for soundimports.eu/en
Apr 29, 2024
Verified review
The very fast expedition of the orders and the impeccable after sales service. Almost all products, even those in the relatively cheaper range,are top notch and considered as VFM. Being an old HiFi DIY enthusiast I am delighted with the vast range of the products available. Keep the good work going!
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May 2, 2024
Verified review
ca Wartezeit bis zum Versand dauerte 7 Tage
Wartezeit bis zum Versand dauerte etwas. Danach funktionierte alles. Wenn man das erste mal bestellt, fragt man sich zunächst, ob man jemanden aufgesessen ist. Letztlich war die Zeit für mich aber kein Problem. Daher 4 Sterne.
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May 6, 2024
Verified review
Very fast delivery. Nicely packed. Everything looks ok, not tested yet.
Not a single piece of paper though inside. Personally I would have preferred some materials related to what I ordered, like manuals or so.
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Answer by soundimports.eu/en
May 12, 2024
Dear customer,
thanks for your review about our company. Since a couple of years SoundImports is having a complete paperless process. We do not print packing slips, data sheets or manuals. Everything can be found on your portal at our webshop. You can download the manuals and data sheets there as well and print them if prefered. If you want to receive them per email, please get in touch with our customer support team.
^Koen - SoundImports
May 15, 2024
Verified review
Great paint, but very expensive, import from EU went faultlessly, would buy again but may consider more cost effective options
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MM
Martin M.
Benken ZH
May 13, 2024
Verified review
You get what you order it comes quickly and well packed.. just how it used to be and should be.will order again and again.
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9 days ago
Verified review
Quality of service, quality of products, technical support fast shipping, customer supoort, everything is great
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Apr 30, 2024
Verified review
HI. It would be nice if there were symmetrical inputs and outputs.
Thank you very much
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7 days ago
Verified review
Very quick and good customer service. I will recommend this company and products
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May 9, 2024
Verified review
No problems posting to the UK other than a few days delay, to be expected.
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May 9, 2024
Verified review
Everything worked really well and I’m pretty happy with the purchase
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May 2, 2024
Verified review
Professional
Great, there was a problem with DHL and they solved It immediately.
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9 days ago
Verified review
Good product, good price, promptly delivered to the UK
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May 6, 2024
Verified review
Good price, good comms, quick delivery, well pleased.
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May 7, 2024
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Quick response, delivery and good packaging.
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Apr 30, 2024
Verified review
Fast delivery and response
excelent support
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May 13, 2024
Verified review
Perfect and fast processing of the order.
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12 days ago
Verified review
Great service
Great products, service and prices
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Apr 30, 2024
Verified review
Great service and quick shipping.
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May 2, 2024
Verified review
Good product. Fast shipping
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