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Top positive review
Oct 5, 2023
Verified review
All good. Fair prices. Left the warehouse quick.
Only UPS as a delivery partner is a bit a con. They are incredibly incompetent:
No delivery was possible without a sign. I changed it to a delivery location (Access point) to pick it up there. Then later a mail came, that it wasn't possible to change. But it was not clear whats going on now, because it was the the day it should be delivered. So I called UPS. The told me it still at the border but it will be shipped to the Access point. Now two day later, the package was dropped in front of my house door while no one was at home. WTF.
The product was damaged. The pack was not well protected.
After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks.
Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.
Great product range and super efficient for UK orders
The widest product offering for the DIY enthusiast at fair prices. They have become super efficient at sending orders to the UK. Within two days UPS deliver the parcel to my door with any customs payments made easily online either on the day of delivery or the day before. I would be lost without SoundImports.
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5 days ago
Verified review
The very fast expedition of the orders and the impeccable after sales service. Almost all products, even those in the relatively cheaper range,are top notch and considered as VFM. Being an old HiFi DIY enthusiast I am delighted with the vast range of the products available. Keep the good work going!
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2 days ago
Verified review
ca Wartezeit bis zum Versand dauerte 7 Tage
Wartezeit bis zum Versand dauerte etwas. Danach funktionierte alles. Wenn man das erste mal bestellt, fragt man sich zunächst, ob man jemanden aufgesessen ist. Letztlich war die Zeit für mich aber kein Problem. Daher 4 Sterne.
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11 days ago
Verified review
A competent Company
Very good service, quick delivery with ability to track progress. Items were very well packaged and arrived in perfect condition. I would recommend this Company and use them again.
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Apr 5, 2024
Verified review
immediacy in communication, very well organized site and descriptions, good products, fast delivery, what else? A company to trust!
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Apr 11, 2024
Verified review
Quik and professional service. Deficit product was promptly compensated by sending a new one without charge. Good customer support.
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10 days ago
Verified review
Great place to purchase quality audio components. Friendly and competent staff. Shipping is the best in business.
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Apr 17, 2024
Verified review
Fast and affordable delivery, excellent packaging and the best prices on the Internet. What more can you wish for.
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10 days ago
Verified review
Had a defective amplifier board and you guys took it back, checked it out and promptly sent me a new one.
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12 days ago
Verified review
Everything was smooth and quick. I had a question and they answer to me at the moment using their chat.
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Apr 9, 2024
Verified review
Great selection of transducers, easy payment method and good delivery options. Strongly recommend it.
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