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Top positive review
Oct 5, 2023
Verified review
All good. Fair prices. Left the warehouse quick.
Only UPS as a delivery partner is a bit a con. They are incredibly incompetent:
No delivery was possible without a sign. I changed it to a delivery location (Access point) to pick it up there. Then later a mail came, that it wasn't possible to change. But it was not clear whats going on now, because it was the the day it should be delivered. So I called UPS. The told me it still at the border but it will be shipped to the Access point. Now two day later, the package was dropped in front of my house door while no one was at home. WTF.
The product was damaged. The pack was not well protected.
After reporting to the support, they said they would send a new one, however after a week, I asked for the tracking ID and the support said that they incorrectly marked the order as "concept". After that they sent the replacement product and it arrived after 1-2 weeks.
Although the first order was damaged and it took a long time until receiving the replacement order, the communication with the support was good and they immediately proposed a replacement order.
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Reviews for soundimports.eu/en
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Mar 15, 2024
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Mar 15, 2024
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Mar 13, 2024
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Mar 12, 2024
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Mar 11, 2024
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Mar 10, 2024
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Mar 9, 2024
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Mar 6, 2024
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Mar 5, 2024
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Mar 4, 2024
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Mar 28, 2024
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Used SMSL product ! Wrong description and characteristics !
Used product and contrary to what is written in the characteristics on your website, many functions do not exist and/or do not work. Horrible experience.
MQA not working with Tidal
Tidal does not work with HiBy music
Malfunction of titles in 192kHz with Tidal.
Malfunction of DSD titles (Files on USB Key)
Forced to use BubbleUPnP to use Tidal on this player, impossible otherwise!
Bluetooth does not work in “Reception” only in transmission for headphones, headphones, Bluetooth speakers…..
Impossible to connect phones, tablets, computers via Bluetooth to stream music via Bluetooth. IMPOSSIBLE.
The SD-9 constantly bugs with the impossibility of using it. Forced to disconnect from the electrical mains and restarted.
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Answer by soundimports.eu/en
Mar 29, 2024
Dear customer,
We regret you've received a product that did not meet your expectations. You have been in touch with us about this issue a couple of times and we've send you a pre-paid return label to ship back the product to us, on our expense. However, the shipping label seems not to be used yet so we regret your negative review about our compan before we have the chance to settle the issue.
^Koen - SoundImports
Mar 14, 2024
Verified review
Run away.
Nothing, first and last order.
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Answer by soundimports.eu/en
Mar 14, 2024
Thanks for your review. I've checked the communication we've had with you per email. A pre-paid return label was send to you to return your order to us to make you a full refund. However, you declined this. If you'd like to reconsider this and use your right to return the goods, please let us know.
^Koen - SoundImports
Feb 22, 2024
Verified review
Very impressed
The speakers I ordered arrived well packaged and exactly as expected with no issues apart from the hardwired power cable being converted from the original US plug to an EU plug, rather than a UK one I needed.
This was not entirely unexpected and very easly fixed.
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Feb 29, 2024
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Very impressive
Next day delivery to London - reasonable shipping and good price on the product.
This was just a tweeter so cost wasn't too high, but no Brexit tax nonsense to deal with.
Will be using again!
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Feb 6, 2024
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Special product which gave me new ideas how to build speakers for old people. I am 77 years old and now I must adjust to possible hearing capacity. Delivery was good. Well packaged and quick sending.
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Feb 26, 2024
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Sound Imports fantastische service
Fantastische service. Twee silk dome tweeters gekocht van Dayton Audio. Anderhalve dag na bestelling reeds geleverd in België. Tweeters mooi en veilig verpakt.
Service is really good, but the prices for certain products could be more competitive compared to US prices! The price difference of 30% seems incomprehensible.
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Feb 23, 2024
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Every thing went really smooth!! And the DAC is working like a charm and I'm using it combined with a Raspberry Pi as a streamer! Lossless streaming!!
😁👍👌
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Feb 16, 2024
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fast delivery. did not yet answer my mail about the whistling sound the miniamp makes when wired to miy audio interface or pc (bt and wired from phone is ok)
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Feb 29, 2024
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Velocità, giusta comunicazione, imballo migliorabile, le scatole di TB speakers sono arrivate aperte, ma è il loro imballo poco resistente.
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