So far extremely disappointed. Posted my sample back on 23/01 and still nothing. The way it’s advertised makes you believe it will be a very quick process but a month later and still no results. I know you can’t control the shipping times but I was lead to believe this was an Australia company and worst case it would take a week for you to get my sample, but it appears now that they are actually sent overseas.
Ordering the test online and receiving it and then doing it was very easy and the instructions had pictures to follow as well. Just waiting to receive the test results now.
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Mar 8, 2024
Verified review
Very in depth, great service
Everything was explained very clearly, plenty of detail. Regular updates on sample arrival, testing time, etc. Great service.
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Mar 21, 2024
Verified review
A very easy experience, with great communication. Very happy will use this service again.
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Mar 20, 2024
Verified review
Didn't take too long to get results back
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Mar 19, 2024
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Mar 9, 2024
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Mar 14, 2024
Verified review
I ordered my test many weeks ago, simple instructions, paid my money for the most complete test kit (>$200) and sent back as instructed. I have had to chase the results and still after many weeks do not have my results. I have received many emails asking about my experience for a test i still am yet to receive my results. They then sent me "my results" but inadvertently sent me the results of another patient which is so unprofessional. I am a health care practitioner and have found the experience frustrating and less than ideal. I am over $200 out of pocket and I still do not have my results despite requesting many times. I would like my money back please.
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Feb 23, 2024
Verified review
Scam, scam
No products delivered.
No communication
Sent numerous emails,chat, no reply
Phone lines disconnected
Do not order as it is a scam company
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Mar 8, 2024
Verified review
No customer service after I was given an incorrect address to send the sample. Staff could not care less. Very sad.
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Feb 21, 2024
Verified review
Disappointing
After purchase the test took so long to arrive I had to check tracking information to see where it was. The test itself was easy to use. I have posted back the sample and not heard anything since. No results, no email to indicate the sample has been received. I can not recommend this test to anyone.
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Mar 19, 2024
Verified review
Very slow to get received email
Very slow to get received email, inquiry emails and Facebook messages don’t get answered. Feels like a scam. Much dearer than other companies.
Didn’t respond to an email about troubleshooting. Multiple people online state the same issues.
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Mar 16, 2024
Verified review
I havent recieved my results or an answer as to where it's up to, I've emailed multiple times with no response.
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Mar 17, 2024
Verified review
We sent in 2 hair samples weeks ago. No communication. We have tried the tracking number with no results.
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Feb 21, 2024
Verified review
We sent 3 samples in January and still no results. Can't get in contact with anyone
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Mar 11, 2024
Verified review
Didn’t receive all of my items and found communication extremely delayed and poor
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Mar 16, 2024
Verified review
Have not received my results yet so can't give any more than 1 star
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Mar 21, 2024
Verified review
I paid for express weeks ago and have still not received results
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Mar 20, 2024
Verified review
AT-AU-66646-1 Food Sensitivity Test Plus still not received.
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