Allergy Test Australia

Reviews:

Thank you for your review. I am very sorry to hear that your test sample took so long to be received at our lab. I can see this arrived with us 8th January and was tested as priority, and the test results emailed 9th Janaury. While mail delays are out of our control, we completely understand how frustrating these delays can be. If you have any questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager

Hi Barb, thank you for your review. I am very sorry to hear that you are not completely satisfied with the testing. Please be aware that we do not test for fructose or lactose intolerance. Lactose intolerance, despite the name, is not an intolerance (IgG) but rather rather a deficiency in lactase to digest the lactose. In addition to this, we do not test for fructose on our blood intolerance test. As we have resolved your issue, would you please consider amending or removing the review as it contains incorrect information? If you have any questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager

Thank you for your review. We are very sorry to see you are not satisfied with the service. We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager

Hi Zoe, thank you for your review. I am very sorry to hear you were unable to follow the instructions for the home health kit testing. I can see you reached out to our LiveChat and Ticket team on our website, and our team member Lucie provided further instructions on completing your testing and offered a free replacement kit with additional lancets to help you to complete your testing. However, this offer was refused and instead, you opted for a refund following the return of the unused test kit. Unfortunately, we could only provide a partial refund the kit you had already used, but did offer to replace it free of charge if you wanted to proceed with the testing. We are very sorry that you did not want to complete the testing. We're always looking to improve our testing and service, and your feedback helps! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager

Hi Kellie, Thank you for taking the time to review us today. Your feedback is important to us and we will take every effort to try improve our services. Unfortunately postal services are out of our control and believe that your sample is still in transit. Express processing means we will email the results within 2 working days of us receiving the sample in laboratory. I will though keep an eye on your case and keep you updated of any issues once the sample arrives. Warm Regards, Usman Customer Service Manager

Thank you for your review. I am very sorry to hear that Australia Post did not update their tracking to indicate the sample was successfully delivered to our lab. I am pleased to confirm your sample arrived with our lab 27th November and your test results were emailed 30th November. As we have resolved your query, would you please consider amending or removing the review as it contains incorrect information? Donna Customer Service Manager

Hi Connie, thank you for your review. I am very sorry to hear that while you are happy with the service and quick turnaround, that you have left us a 1-star review. CCD (Carbohydrate Cross-Reactive Determinants) levels on your test results scored at just 3.5 on our scale from 0.35 - 100. This figure is unlikely to indicate cross-reactivity. However, this will only affect the allergy test results and not the intolerance results. If you have any concerns about your test results, we recommend consulting with your doctor. If you have any questions about the testing, please do not hesitate to reach out to our team at info@allergytest.co and the team will be more than happy to help. Donna Customer Service Manager

Thank you for your review. I am pleased to confirm our pet test packages are comprehensive and include all the typical items a pet eats on a regular basis or may be included in their diet, but also includes a range of typically human foods that pets may unfortunately consume unplanned. This is meant to provide a comprehensive overview. If you have any questions related to the test report received, our team are always happy to help. Please do email any questions to info@allergytest.co and we will b more than happy o advise. Donna Customer Service Manager

Thank you for your review. I am very sorry to hear that you are not completely satisfied with the service and have experienced delays with mail services. While mail delays are outside of our control, we understand how frustrating these can be. As soon as your sample arrives at our lab, you will receive an email confirming receipt of the sample. If you have any further questions or concerns, please do not hesitate to contact our expert and friendly team at infor@allergytest.co and we will be more than happy to assist. Donna Customer Service Manager

Thank you for your review. We are very sorry to see you are not satisfied with the service. We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager

Thank you for your review. I am very sorry to hear you are not completely satisfied with the testing. There are a number of reasons a known allergy or intolerance may not be detected on a test, including previous testing methodology, diet and environment, when the last teat was completed, and more. Our expert and friendly team are always on hand to assist with any questions or queries you may have related to your test results. If you have any questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager

Thank you for your review. I am very sorry to hear that you experienced mail delays. While these are out of our control, we understand how inconveneinct and frustrating they can be. I can see from our systems we received your sample Friday 15th December and emailed your test results Monday 18th December, and not after two weeks. Would you please consider amending or removing the review as it contains incorrect information? If you have any questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager

Thank you for your review. I am very sorry to hear you are not completely satisfied with the service. Our lab audit trail shows your test results were originally emailed 21st March and resent 4th May. Please do reach out to our team at info@allergytest.co if you have not received these and the team will be happy to resend these. Donna Customer Service Manager

Thank you for your review. I am pleased to confirm your test sample was received at our lab 27th November and your test results emailed 30th November. As we have resolved your issue, would you please consider amending or removing the review as it contains incorrect information? If you have any questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager

Thank you for your review. I am very sorry to hear that you are not completely satisfied with the service. I have checked our systems and I can see your sample has not yet arrived at our lab for testing. However, you will receive an email confirming receipt when the sample arrives at our lab. If you have any questions, queries, or concerns, please do not hesitate to contact our expert and friendly team at info@allergytest.co and we will be more than happy to assist. Donna Customer Service Manager

Thank you for your review. I am very sorry to hear that you are not completely satisfied with the service. I can see your sample only arrived at our UK lab this week and is currently being finished by our labs. Testing takes 3-5 business days from receipt, and your results will be emailed within 1-2 hours. As we have resolved your query, please would you consider updating your review to reflect the outcome? Donna Customer Servicer Manager

Thank you for your review. I am very sorry to hear that the app is not currently working. It was undergoing scheduled maintenance at the beginning of December and is now once again operational. We are so sorry for any inconvenience this has caused. Please be aware that the app is not required to receive updates and results, as we also send these by email to ensure you receive them. If you have any questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager

Thank you for your review. I am pleased to confirm your samples arrived at our lab Thursday 8th June, for which you were emailed an update confirming the samples has arrived and were currently being tested. As you have purchased Fast Track testing, your test results will be available within 2 business days, not including weekends when our lab is closed. Your test results will be emailed today as per the promised 2 business day turnaround. I can see you have not yet reached out to our team, however, if you have any further questions, please don't hesitate to reach out to us at info@allergytest.co or on our 24/7 website LiveChat. Donna, Customer Service Manager