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Allergy Test Australia
Reviews:

230 reviews in the last 12 months842 total reviews  

3.57
Good
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Top positive review

Jul 5, 2023
 Verified review
The answers were very prompt and they sent through exactly what I was asking for. Thank you for the great service. Rebecca
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Top negative review

Feb 19, 2024
 Verified review
So far extremely disappointed. Posted my sample back on 23/01 and still nothing. The way it’s advertised makes you believe it will be a very quick process but a month later and still no results. I know you can’t control the shipping times but I was lead to believe this was an Australia company and worst case it would take a week for you to get my sample, but it appears now that they are actually sent overseas.
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Reviews for Allergy Test Australia

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Feb 19, 2024
 Verified review
So far extremely disappointed. Posted my sample back on 23/01 and still nothing. The way it’s advertised makes you believe it will be a very quick process but a month later and still no results. I know you can’t control the shipping times but I was lead to believe this was an Australia company and worst case it would take a week for you to get my sample, but it appears now that they are actually sent overseas.
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Feb 23, 2024
 Verified review

Scam, scam

No products delivered. No communication Sent numerous emails,chat, no reply Phone lines disconnected Do not order as it is a scam company
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Feb 21, 2024
 Verified review

Disappointing

After purchase the test took so long to arrive I had to check tracking information to see where it was. The test itself was easy to use. I have posted back the sample and not heard anything since. No results, no email to indicate the sample has been received. I can not recommend this test to anyone.
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Feb 18, 2024
 Verified review
I never received my order. Perhaps provide updates on processing and fulfilment. Now I need to check if my card has been charged.
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Feb 14, 2024
 Verified review
Nothing received after mailing 4 weeks ago. Zero communication. Phone number unmanned. If I could give zero stars I would.
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Answer by Allergy Test Australia
Feb 28, 2024
Hi, thank you for your review. I am very sorry to hear that your sample was delayed in reaching our lab. I can see your samples arrived at our lab Thursday 15th February and the results emailed Monday 19th February. While mail delays are out of our control, we understand how frustrating and inconvenient these can be. Would you consider updating your review to reflect the quick turnaround time by our lab once we received your sample? Donna Customer Service Manager
Feb 15, 2024
 Verified review
Sent sample away 2 weeks ago. No word about them receiving this. Beginning to think this is a con.
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Answer by Allergy Test Australia
Feb 28, 2024
Hi, thank you for your review. I am very sorry to hear that your sample was delayed in reaching our lab. I can see your samples arrived at our lab 20th February and the results emailed 22nd February. While mail delays are out of our control, we understand how frustrating and inconvenient these can be. Would you consider updating your review to reflect the quick turnaround time by our lab once we received your sample? Donna Customer Service Manager
Feb 21, 2024
 Verified review
We sent 3 samples in January and still no results. Can't get in contact with anyone
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Feb 17, 2024
 Verified review
Haven’t received them yet!
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Jan 18, 2024
 Verified review

The Chat was clarifying

The Chat was great, but I wasn't aware that when I shipped my sample to the local address in Australia that the sample would then be shipped overseas to the UK tho the primary testing facility which can take 5-21 days. Wondering why I paid extra for a speedy results when in fact its can nec=ver be called speedy. Heather was lovely.
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Answer by Allergy Test Australia
Jan 24, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Jan 8, 2024
 Verified review
Very impressed with patience of Heather with my questions. I would have thought I would be given an information sheet re dog samples not human samples etc as it was for me dog. But of course, that isn't Heathers fault.
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Answer by Allergy Test Australia
Jan 12, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Jan 15, 2024
 Verified review
I loved how prompt and easy it was to get help when I wasn’t able to and wasn’t receiving any password resets
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Answer by Allergy Test Australia
Jan 24, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Jan 26, 2024
 Verified review
Much cheaper than any of my local labs and tests for more items!
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Jan 28, 2024
 Verified review
Customer service was on top of my needs and answered right away
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Jan 17, 2024
 Verified review
Happy with my report an how quick the testing was
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Answer by Allergy Test Australia
Jan 24, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Jan 26, 2024
 Verified review
Very impressed with the speed of results
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Jan 29, 2024
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Jan 26, 2024
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Jan 17, 2024
 Verified review
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Answer by Allergy Test Australia
Jan 24, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Jan 3, 2024
 Verified review
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Answer by Allergy Test Australia
Jan 12, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Jan 10, 2024
 Verified review
The test was inaccurate. Upon asking for a refund I was second guessed by the staff member. Once supplying proof of my dogs allergies and vet visits no response.
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