Allergy Test AustraliaReviews:
228 reviews in the last 12 months844 total reviews
Good
Top positive review
Jul 5, 2023
Verified review
The answers were very prompt and they sent through exactly what I was asking for.
Thank you for the great service.
Rebecca
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Top negative review
Feb 19, 2024
Verified review
So far extremely disappointed. Posted my sample back on 23/01 and still nothing. The way it’s advertised makes you believe it will be a very quick process but a month later and still no results. I know you can’t control the shipping times but I was lead to believe this was an Australia company and worst case it would take a week for you to get my sample, but it appears now that they are actually sent overseas.
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Reviews for Allergy Test Australia
Jun 13, 2023
Verified review
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Answer by Allergy Test Australia
Jun 15, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for the great review!
Donna,
Customer Service Manager
May 20, 2023
Verified review
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Answer by Allergy Test Australia
May 24, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team are also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for the great review!
Donna,
Customer Service Manager
Nov 23, 2023
Verified review
Overall Disappointed. Would not trust.
The process of receiving my kit, doing the blood samples and receiving my results was smooth - no concerns. However, the results and the customer service was poor and requires improvement. Unfortunately, the results I received were showing some highly inaccurate results or maybe they sent someone else's results. There were "High" allergies shown to foods and fur that I have never had or on the opposite end, am very aware of the allergies I have and it showed none. I requested a review from customer service - it took 4 emails, 3 chat bots to get a proper response - incredibly poor customer service. While I understood the explanation of their blood sampling, I am not confident in Allergy Test australia's methods or consider them trustworthy. I went and re-did my blood tests with my GP, coming back which results that actually made sense.
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Answer by Allergy Test Australia
Dec 29, 2023
Thank you so much for your review.
I am sorry to hear that you are not completely satisfied with the service.
Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Donna,
Customer Service Manager
May 28, 2023
Verified review
Provided a product that did not work and took ages to get them to accept the problem and to get a refund processed.
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Answer by Allergy Test Australia
May 30, 2023
Thank you for your review.
I am very sorry to hear you are not completely satisfied with the service.
Your correspondence with our team shows the test kit received was complete and as described. The finger prick lancet in the images you sent to our team showed the lancet was suitable for use, but our team did also offer to send replacement lancets free of charge.
Your order was then refunded by our team on the 17th of April.
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
We are always trying to improve our service, and your feedback helps.
Donna,
Customer Service Manager
Nov 27, 2023
Verified review
No results Have sent off my allergy and…
Have sent off my allergy and sensitivity tests and haven’t recieved rescuers for either
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Answer by Allergy Test Australia
Dec 29, 2023
Thank you so much for your review.
I am sorry to hear that you are not completely satisfied with the service.
I can see your samples arrived at our lab 29th November and you received the results the next day.
Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have.
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Donna,
Customer Service Manager