So far extremely disappointed. Posted my sample back on 23/01 and still nothing. The way it’s advertised makes you believe it will be a very quick process but a month later and still no results. I know you can’t control the shipping times but I was lead to believe this was an Australia company and worst case it would take a week for you to get my sample, but it appears now that they are actually sent overseas.
The process was easy and the results were great, they validated some of the existing things I had thought. Very comprehensive report, highlights food, non food, vitamin deficiencies and hormone which is awesome.
Since getting it back I have started addressing the deficiencies and looking forward to improving my bodies health.
The only thing they should make clearer is when you mail your sample, you only have to pay for the domestic mailing. I was a little confused as they kept mentioning international shipping kind of irrelevant as they onsend to their UK lab do you don’t really need to know that other than the UK lab will process the results.
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Feb 8, 2024
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Look it does take longer than expected but you do get the results. They have been very helpful and easy to contact.
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Feb 9, 2024
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delivery took longer than expected but not the company's fault as they shipped same day. The results came really fast just 2 days after they got my sample. My mum is now also doing the testing because my experience was so good
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Feb 7, 2024
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Very interesting report, now I understand why I had effect from certain products that have high percentage
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Feb 7, 2024
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Most of her allergies we had worked out so it was great to get confirmation
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Feb 3, 2024
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Quick delivery and easy to use test. Reasonable price. Would buy again.
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Jan 28, 2024
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Customer service was on top of my needs and answered right away
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Feb 12, 2024
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My test came back quite quickly and was an easy process
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Feb 18, 2024
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Feb 9, 2024
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Feb 9, 2024
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Feb 9, 2024
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Feb 7, 2024
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Jan 29, 2024
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Jan 18, 2024
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The Chat was clarifying
The Chat was great, but I wasn't aware that when I shipped my sample to the local address in Australia that the sample would then be shipped overseas to the UK tho the primary testing facility which can take 5-21 days. Wondering why I paid extra for a speedy results when in fact its can nec=ver be called speedy. Heather was lovely.
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Answer by Allergy Test Australia
Jan 24, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team!
Thanks again for the great review!
Donna,
Customer Service Manager
Jan 8, 2024
Verified review
Very impressed with patience of Heather with my questions.
I would have thought I would be given an information sheet re dog samples not human samples etc as it was for me dog.
But of course, that isn't Heathers fault.
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Answer by Allergy Test Australia
Jan 12, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team!
Thanks again for the great review!
Donna,
Customer Service Manager
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