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Review summary
Customers praise the quick delivery, the website's ease of navigation, and the straightforward ordering process. Many customers report that their parts fit perfectly and appreciate prompt, helpful customer support. The availability of rare parts in stock, reasonable pricing, and satisfactory packaging quality are also frequently highlighted as positive aspects. Communication during order processing is generally described as good, with most customers receiving clear updates and information. However, several customers express frustration about unexpected delivery delays or a lack of clarity on delivery timelines. Some users encounter minor website usability or information issues, as well as mismatches with part fit or a need for more detailed information. Customer support experiences are mixed, with some reporting slow responses or difficulty resolving issues. Stock transparency occasionally falls short when items listed as in stock are actually unavailable. Additionally, some customers mention high prices for certain items, including shipping, and raise concerns about excessive or insufficient packaging.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsFixPart.ie
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Verified
They had the part in stock. It took a while to arrive as it came from Italy. A tumble dryer door, its outer plastic cover had a vertical crack in it when I opened it from the package. A cosmetic issue only. The inner perspex window is intact and the tumble dryer is now working again thanks to Fixpart.
Verified
Froather on my Siemens coffee machine broke, got a replacement, but the replacement even tho it looks identical just isn't, it doesn't fit 100%, now it still works but it's not flush with the machine,
Easi site to use,
Reasonable postage charges,
Really quick delivery.
Verified
Good morning Elizabeth OBRIEN is my name is wanted to let you know from start to finish i found your company were so friendly +understanding i went to order a part for my washing machine but when I tried to pay for my ,order it kept saying. error so my husband john orderd it of another site.i got back in touch to say I wanted to send my part back and your company could not be any more helpful. I received my money back in 3 days so thank you once again yours sincerely Elizabeth OBRIEN.
Verified
Purchased two freezer glass panel shelves, as my new freezer only had drawers. They shipped fast and were as advertised. I would have preferred the measurements to be listed on more products. Way less than half had the actual measurements, only the manufacturer and model numbers. As my freezer didn't come with glass shelves, there was no product number to match to my freezer model. The ones I bought fit well enough, but I'm sure I would have found shelves with a better fit if more had the measurements listed.
Verified
The ease of ordering, thought because there so many different parts for the same series of appliance it took awhile to find what I needed! Once found checkout was super easy! My only issue is the method of shipping! It too long to arrive in Ireland! Why did it have to go from Belgium to France before finally making its way to Ireland. You should ship direct from Belgium! The quality of the part is excellent!
Verified
Difficult to source replacement parts.
I bought a difficult to source replacement ear bud case from Fixpart. They aren't available on the manufacturer's own website and the 3rd party sellers they suggested were no help. Great service from Fixpart and I'm back up and running with my ear buds.
Verified
Delivery took alot longer than expected but the part was worth waiting for.
As good as quality as the original part it replaced.(Whirlpool oven handle)
Would use this supplier again.. now that I know to expect a little longer wait times for delivery.
Verified
Grateful
I love that I do not have to buy a new blender just because one attachment is broken. It would have felt bad to throw out a well functioning appliance just because I could not use one part.
The prices are not cheap, however I can imagine that to carry that many items in stock and probably only have a low quantity of orders for each, that cannot be avoided.
I am grateful that this company exist.
Verified
Glass shelf for fridge arrived in perfect condition. Very well packaged.
Only minor quibble quibble would be that I received several “Rate your experience“ emails a week or two before the item even arrived.
Otherwise, I’d have no hesitation in using FixPart again.
Verified
Great prices & Quality products
Purchased pull out basket tray for dishwasher and more recently carbon filters for downdraft induction hob. Both items arrived within a few days of purchase. Great prices and quality products. Would highly recommend. Will be my go to company in the future 😊
Verified
Haven't received part yet.
I thought from the name of the site, that this was a company based in Ireland, and therefore, the part would be with me an a couple of days. We're without out washing machine now for well over a week, and we're still waiting the part's arrival.
A little transparency on these facts would have been appreciated up front.
I'd still have ordered, but at least I'd have known how long it was going to take to get the part to me.
Verified
Delivery times not honored
At the time of the order (7th of July) the product appeared in stock, to be delivered in 3 to 5 working days. R working days later, I received an email from them stating that the product was out of stock and had to be ordered from supplier, with an estimated dispatch date of 20th of July. Thankfully, I'm not in a hurry, but this is not a good experience. I gave them an extra star for at least sending the update, even if it was late as well. I imagine you could see you have no stock in less than 4 working days.
Verified
The purchased product is in good working order and matches the description. Everything works correctly. The store's service was very good. Unfortunately, the delivery was terrible; it was supposed to take 2–4 days but took over a week.
Verified
Lower drawer for Kenwood dishwasher
I had all the details of my dishwasher and managed to find a lower tray that matched. It was also cheaper than the Kenwood dealers. I was a little worried that I may have been scammed when it took a while to arrive but it did arrive and fits perfectly. It also feels stronger and postage was only €7.99 so I was very happy. I believe I saved €20. I would highly recommend this company.
Verified
It was our first time ordering from this website so we were a little skeptical about it at first but we found the part that we needed to order and it arrived before the given estimated date and the party was a perfect fit so we were super satisfied.
Verified
Amazing 🤩
Fast and efficient. I was looking for two spare filters for my Dyson, easy to navigate the website, easy to find the correct part you are needing for the correct Dyson. Checkout was so quick and easy no long wait or complex questions, and was delivered in perfect condition and very quickly !
Verified
I don’t know why I have given this three stars as I have yet to receive my product. I ordered 11 days ago and was told I would receive an email when the product was shipping with the tracking details. However, I have absolutely nothing and I have been sent the form to provide feedback.
So essentially I haven’t had any confirmation that my product has shipped and obviously therefore not received it. But I have been asked to provide feedback.
Reply from FixPart.ie
Good day, I’m sorry to hear that. We’ve got in touch with you to see how we can help. We apologise for the inconvenience. Lauren, FixPart Customer Service
Verified
All is well that ends well…
It took a little longer for the part to arrive than I expected however I was kept up to date and delivery was exactly as forecast.
The part itself looks perfect and, hopefully, will add significant extra life to the appliance.
Verified
Happy overall & would order again if needed
Your website is easy to use, I liked that I could filter the exact part number etc and was given options to choose from. The only part that I wasn't sure is I put the model number - a different part number came up vs when I put the actual part number it gave me a different item. I wasn't sure which one to go with and how they differed. I chose the one that specified my machine model - to be honest I don't think it's the right part exactly. It's installed & tested a cycle - water is getting stuck between the rubber seal and machine door but it's minor issue (I hope). Otherwise they are reliable, you get what you ordered and had prompt delivery.
Verified
Received the part as promised on the appointed time. Excellent service.ps.i fitted the part
(washing machine door lock)the washing machine company had a 190 euro callout charge
Plus when I rang them.so I decided to fix it myself .I am very pleased.
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FixPart.ie
- fixpart.ie/en
- customerservice@fixpart.ie
- Nijmegen, NLD
About
FixPart.ie
FixPart.ie is your trusted online shop for spare parts for household appliances. With an extensive selection of millions of parts for leading brands, we make it simple and affordable to repair your ap...
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