FixPart.ie
Reviews:

10,244 total reviews   4,063 reviews in the last 12 months

Review summary

Customers appreciate the fast delivery, user-friendly website, and the wide selection of spare parts, including hard-to-find and discontinued items. Many also find that the parts received match descriptions and fit their appliances correctly. Customer service is frequently described as friendly, responsive, and helpful, and good communication is noted, with order updates and tracking being appreciated. Some customers report frustration with delivery delays, particularly when website expectations are not met. There are occasional issues with unclear part descriptions or receiving incorrect or mismatched components. While many find pricing reasonable, others consider it high, especially for smaller items. Some customers experience slow or inadequate responses from customer service, and a few mention a lack of proactive communication or unclear responses regarding delays and returns.

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ReviewsFixPart.ie

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Community member 
1 Reviews
 Verified
Ordered a Samsung remote control. I was able to track it and it arrived really fast. Delivered by DPD who sent me a message about the time they would be delivering it and as usual they were perfectly on time. So all in all a great experience.
Community member 
1 Reviews
 Verified

Works for Siemens HB632GBS1B/05 but tricky to install - see notes

The oven interior glass came well packaged and quickly and a great price. The form and fit was good for my particular Siemens over model HB632GBS1B/05; however, the installation was much harder than expected, and no fault of FixPart, as the OEM decided to make it very hard to replace DIY. The DIY video FIxPart provided was for a different model that was actually much easier to for DIY than mine. My model featured a metal top and bottom retaining rail with a metallic "dogear" bottom left and right that prevented the glass from sliding left or right once in place. The problem was that it also prevented a new sheet of glass from sliding in. After taking the entire oven door apart I found the rail/frame assembly was a singular piece welded to together so no way to get the tightly fit glass into place. I then realized I could bend one of the dogears up with a plier and then could slide the new glass into place. I then needed to very carefully tap and bend the dogear back to the original angle and position without breaking the new glass! Ugh! Was a bit stressful but I got it to work out fine in the end. Hopefully this can help other people with the same model. Again no fault of the replacement product but just a heads up for DIY out there.
Community member 
1 Reviews
 Verified

Quick delivery, correct part

Quick delivery, wide selection of spare parts, precise description and image of part. Important for customers to look at all accessories that the part may need - in my case, two O-rings, clips and screws were needed to install the part. Fortunately, I had saved these from the broken part (pictured).
Community member 
1 Reviews
 Verified
Easy website to use item was available and did clearly state 5-6 days to deliver but then read on website site again 2 months (may orderd-june supposed delivery expected august) canceorder without an issue and full refund given extremely quick. Will use again if needed
Community member 
2 Reviews
 Verified
Great range of parts and easily identified on web site. It arrived from Belgium to Ireland in 3 working days. Arrived at 09:12 and the washing machine was back in action by 09:30. Pricing seemed to be very reasonable to me. For clarity I’m a DIY fixer not a professional.
Community member 
1 Reviews
 Verified

I ordered a part. It worked.

I ordered a part. It was shipped to me on time. The part worked as described. Simple as that. I will order again but only for multiple or bigger items as shipping charge was high for such a small part. However it worked so I mustn’t complain.
Community member 
1 Reviews
 Verified
The fast turn around time between order and dispatch is very good. I wouldn’t say the same for the courier but that is out of your hands.They couldn’t deliver when they say they could and in the end I had to go to a collection point to get it. It would have been nice if a postal delivery option was available.
Community member 
2 Reviews
 Verified
Part recieved, well packaged and installed and working well. The onky reason for 4 star is that the item wasnt receieved as quickly as expected. This is likely in part my own fault, assuming that as it was a .ie website it was shipping from Ireland. If you can wait a couple of extra days its a great service.
Community member 
1 Reviews
 Verified

Wrong part was sent twice

I have ordered a spare brush for my hoover, advised by the support team. I have received the wrong brush. I have returned it and contacted the support team again regarding the issue. They have recommended me a correct one, but again I have received a wrong one (the same one that I have received in the first place). It is good that the spare part is on the website though; I was unable to find any spare part for my hoover anywhere.
Community member 
1 Reviews
 Verified
This is such an outstanding website !!!...its hard to believe that sooooo many parts are available at this 'one stop shop' . I ordered and received a genuine part for a reasonable price + low shipping cost....which was received pronto and fitted....couldn't be happier with the service👏🏻👏🏻. The new fridge shelf fitted +loaded...
Community member 
1 Reviews
 Verified

Parts Availability

Got the answer I needed in a timely manner and the part was dispatched & delivered as per your quote. As someone that buys parts for commercial catering equipment and deal on a daily basis with several European parts companies I know and appreciate what you do and will definitely be using you in my day job
Community member 
1 Reviews
 Verified

Slow to process a part return

I ordered a part (a heating element for a cooker) on 22-April. When it arrived, I realised that it was not the correct part. I requested a return of the part, which was agreed and I returned the part on 30-April via GLS couriers. As I had not received a refund by 13-May, I email FixPart.ie to find out why there was a delay. In the meantime, I had purchased an alternative part from FixPart.ie. I was was told that the return had not been received or processed but that I would be contacted when it was. As of 18-May, I have not had any update.
Community member 
1 Reviews
 Verified
Nothing comes to mind, I was able to search my appliance easily and from there click on the piece I needed. Very competitive price, best I could find, delivery was quick and updates on order progression sufficient
Community member 
1 Reviews
 Verified
Part was delivered within the time as desribed at time of order. Fitted the new drum closure assembly. The web site was easy to identify the required part for the Tricity Bendix tumble drier. Would definitely order any future parts from your company with confidence. Well done to your company and delivery company.
Community member 
1 Reviews
 Verified

overall problems

It started with a wrong element I ordered based on their website which was not matching after it's arrival. After tons of emails finally someone answered after many automated email and how it takes more time then expected. I was told I have to send back the element and then the correct element will be replaced after the old one arrived as they can not refund the money it has to be a swap. After a long term of emailing again, the packed arrived and after the confirmation of the product I was waiting when they will send the new correct product which I wanted originally. After days I got an email that the amount got refunded on my account. I asked many time how is this method possible as that is not what I was told. I got no answer, so at the end I had to order the element myself which I knew before I would have ordered ages ago and have it after 2 weeks I ordered and not waiting 3 months, as they said it was the only way to do it. This is ridiculous.
Community member 
3 Reviews
 Verified

Far quicker than Bosch

Tried to get the part directly from Bosch. Was told 10-15 working days for delivery. Ordered exact same part from FixPart. Delivery was quoted as 4 day and that’s exactly how long it took. Excellent service……especially when you’ve a broken washing machine…!!
Community member 
1 Reviews
 Verified

Good quality and communication

The website is very well organized. So, finding the right spare part was quite easy. Although delivery took longer than anticipated, communication was great by providing email updates all along the way. The dishwasher basket is good quality
Community member 
1 Reviews
 Verified
Straightforward to order from website. Prompt delivery. Goods were as described and arrived well packaged and undamaged. Difficult to envisage any significant improvement to existing service.
Community member 
1 Reviews
 Verified

Excellent service, exact part received very quickly

Exact part arrived on time and fitted perfectly. Has a small issue with a filter in the extractor kit and fixpart replaced with zero hassle. A really great service and very friendly to deal with. Thanks a mill.
Community member 
1 Reviews
 Verified

LG fridge freezer

Ordered a replacement sensor for our fridge freezer as it was beeping continuously, but the doors were closed properly. The part arrived 4 days after i placed my order and fitted perfectly. I'm very happy with the service.

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