FixPart.ie- Logo - reviews

FixPart.ie
Reviews:

1,932 reviews in the last 12 months3,561 total reviews  

4.53
Excellent

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Top positive review

Sep 19, 2023
 Verified review
I originally had ordered this part from another website which gave me a delivery date of 3-5 business days. When that rolled around and still nothing had arrived I tried to follow up with them and the item was actually on back order for an estimated additional month. I cancelled that order and went to FixParts who had the exact item - ordered on a Monday and the part was here by Friday with ZERO hassle. Will never be using the other site for any items again.

Top negative review

Jun 16, 2023
 Verified review
I ordered a part on 05/06/23, it said when I ordered 3-5 days for delivery. Today 16/06/23 and still not arrived. I have emailed twice and told that they are waiting on the suppliers to respond to them. Not good enough, if part did not meet deadline that was promised they should get the supplier to send another one. I will not be ordering anything from fixpart ever again.
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Reviews for FixPart.ie

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Mar 6, 2024
 Verified review
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Feb 29, 2024
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Feb 9, 2024
 Verified review
Part I got is the wrong size, nowhere in the process did I have an opportunity to check it, as in specs on the part not provided. Shipping €10 for a tiny envelope ridiculous. I’m down €20 and the things not fixed - ripped off and don’t have the energy to do anything about it. Fuck you - I won’t use you again, please delete whatever data you have on me and don’t contact me again. Thanks Rob
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Feb 12, 2024
 Verified review

The part was perfect, delivery slow

The part was perfect, but the delivery time said 'in stock delivery in two days', in reality it took nearly two weeks
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Jan 27, 2024
 Verified review

Damaged goods delivered

I ordered 4 freezer drawers mid November, two drawers arrived badly broken. Following many emails to and from Fix Part, 2 replacement drawers arrived late January. It would have been helpful to get the go ahead quickly, to dispose of the broken drawers, it was a long drawn out process.
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Jan 31, 2024
 Verified review
Customer service very poor. Asked for assistance to help to pick right items got answer after a day. My oven is broken. Can't wait even a day. I have a small home baking business. One order was spliced in 2. The part witch is not so important came in first. Still waiting for a door.
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Jan 23, 2024
 Verified review
There were numerous delays with my order which I was never directly informed about and it was only resolved when I requested a refund. 3-5 day delivery turned into nearly a month. However once received the goods received were perfect.
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Feb 1, 2024
 Verified review
.ie web address is misleading as it’s shipped from Germany . 1-3 day delivery took 4 days . When it arrived it was very well packed and the item was exactly as described.
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Feb 1, 2024
 Verified review
Item has not arrived yet. When tracked it it has spent 6 days travelling through Germany and has not yet left for Ireland. Am wondering if it's walking...?!
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Answer by FixPart.ie
Feb 2, 2024
Good day. I am sorry to hear that you have not yet received your order. I see that it is still on its way. We have sent the tracking that allows you to follow the shipment. Bram, FixPart customer service
Jan 25, 2024
 Verified review
I ordered this part before Christmas so luckily I got a different one in a couple of days otherwise wouldn’t have had a microwave for Christmas. Bad show
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Jan 23, 2024
 Verified review
I found the service very good but the cost of postage was terrible and for this reason I would not use it again. Very good website and service
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Jan 23, 2024
 Verified review
Very disappointed, gave all the details of the make & model of my dishwasher & was supplied with a part that doesn’t fit
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Answer by FixPart.ie
Jan 24, 2024
Good day, we are sorry to hear that you did not receive the correct product. We have sent the return instructions so you can return the product. It may have ended up in your spam, so please check there too. Bram, FixPart customer service
Jan 26, 2024
 Verified review
Very slow with item, and poor communication to when it was arriving, I had to chase them up and it took 2months to come
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Feb 2, 2024
 Verified review

The bulb I bought was broken.

The bulb I bought was broken when I got it.. the outside glass wasn't broken.. The box it was in was ripped open..
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Feb 11, 2024
 Verified review
Does Not Fit Candy Tumble Dryer??
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Answer by FixPart.ie
Feb 12, 2024
Good day, I am sorry to hear that the product you ordered does not fit. Based on a type number, we can determine whether a product is suitable for a specific device. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
Jan 27, 2024
 Verified review
Didn't receive ordered item. Long response time on customer care email. Long returns process
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Jan 20, 2024
 Verified review
I did not receive the part and there was little interaction from customer service
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Jan 19, 2024
 Verified review
Shocking customer service, probably the worst I have ever encountered
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Jan 25, 2024
 Verified review
Waiting for feedback from an email sent 2 days ago - NO RESPONSE
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Jan 23, 2024
 Verified review
Still waiting on response from you. My parcel did not arrive.
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