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Most relevant positive review
Apr 3, 2024
Verified review
This has to be a mixed review. I ordered the door seal for a Hotpoint Fridge and needed additional information as the exact model was not listed. I got a very quick and competent response indicating that an Ariston part was a replacement. .. So first class response.
The item was ordered and would have been caught up in Easter mail, but it's delivery times from Germany to Ireland was very credible ..again first class or close.
Now it gets a little tricky .. it has the same dimensions, nominally but is slightly different . It seems the plastic bead in the seal used to grip the groove in the door is either a tiny bit thinner or more pliable than the original , so that getting a good seal is worse than the original in which the bead is more rigid
So Sorry..
Before ordering a part from FixPart, I checked that the model number of my device was compatible with the part on their website however when it arrived it did not fit as it was too small. I contacted Fixpart who sent me a label for returning it but told €18 would be deducted from my refund if I use it (or I could pay separately to send it back myself). I explained, and provided evidence that, in such cases where I didn’t change my mind about the purchase but the item was not as described on their website and therefore not fit for purpose, in accordance with my consumer rights I should not have to pay for the return. They then said I had not sufficiently proven that the model of the device I own is the incompatible model. However the proof they asked for is unreasonable since it does not exist – they want a photo of the device with the detailed model number. This number is not printed on the device. I sent the only possible proof, namely a photo of the device with a higher level over-arching model number, my proof of purchase with the detailed model number and a photo demonstrating that the part does not fit. I genuinely cannot understand why the company are refusing to honour my consumer rights in this matter at this point and it is very disappointing. This was a simple mistake on their website which could easily be resolved by them but for reasons I can’t understand it seems to be more important to them to unfairly claw some money for shipping from me than to resolve it honestly, to leave me with a good customer experience and prevent me feeling the need to warn others about my experience in this review. Since I know my consumer rights, I am now taking actions beyond this company to recover my money. In the meantime I hope this review helps to prevent others from getting caught like I did. There are plenty of decent, honest online retailers out there so I really encourage people to avoid this one.
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Reviews for FixPart.ie
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Oct 19, 2024
Verified review
Speed of delivery was very good Also information on where item was in delivery chain was excellent.
On the down side .. website model checker said my fridge feeezer was suitable for drawer I was purchasing- - it wasn’t It was an inch or two too big and fridge door wouldn’t close.
Secondly I had to visit a second return shop as item wouldn’t scan in Malahide County Dublin Shop is Hilltop Stores. Shop assistant was very nice but it seems to be a regular problem with their GLS parcel. I returned it from Spar in Holywell Swords - I spent a long time sending item back. Regards Fran
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11 days ago
Verified review
Competitive prices but shipping from outside Ireland
Prices were competitive which is nice. Had a wide range of parts to cover my issue too. Biggest problem for me was that I thought I was ordering from Ireland, however after placing the order it was fulfilled from Germany. The advertised 1 - 3 working day delivery time was not met and thus I was without a dishwasher for longer. Fixed shipping cost was also a bit pricey for such small parts that would have fit in a mailer bag rather than a box. Bit of a shame but at least the dishwasher is working again now!
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Oct 16, 2024
Verified review
Great service. Catalog could use pictures
It’s a great service and I was shipped the correct part quickly. I wish there were pictures, though. The part I needed was actually two parts and that would have been clear in a picture. Also, it is a little expensive, but in a pinch, it offers a solution where an alternative would be tricky to find.
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Oct 14, 2024
Verified review
I bought 2 hinges for the oven door for a great old GLEM OVEN. I also got a oven element from FIX PART.IE last year.
Parts were perfect and 100% compatibile. Delivery within 5 days. I'd absolutely recommend them.
Oven is now like new! I'm delighted. Many thanks to the team
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11 days ago
Verified review
Cooker element order
Item easy to identify on website. Described accurately as compatible with the cooker to which it needed to be fitted, was dispatched and arrived promptly, in secure protective packaging. It was as described and it fitted and works perfectly.
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Oct 12, 2024
Verified review
Product was easy to source on the website and was exactly the correct part.
Easy replacement following YouTube video (video sourced outside of this website). Part arrived quickly also. Very happy with the purchase and overall experience.
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Oct 9, 2024
Verified review
From ordering to delivery, service was quick and efficient
I purchased a replacement shelf for my fridge. Entered the serial number, I got the exact shelf and it arrived in a few days. Straight forward process and fast delivery.
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8 days ago
Verified review
Google as new
The new seal ring has stopped tge water leaking out on out de lohngi machine. We are delighted to get another bit of life out of it as we thought it was done for.
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14 hours ago
Verified review
Very straightforward site, I put my part serial number in and I found my item there and then. Within four days I received it. Quick no nonsense all good 👍
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Oct 11, 2024
Verified review
OEM for the win
I’m my search for and OEM remote for an LG tv having tried and been unsatisfied with 2 different aftermarket parts Fixpart had the goods, OEM for the win
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9 days ago
Verified review
The data available w.r.t. part compatability, the ease of use and the efficiency with which my purchase was processed and delivered to my address.
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Oct 7, 2024
Verified review
The filters fitted a Rangemaster GLX 190 perfectly
The filters I purchased are impossible to source. 293mmx 300mm, these fitted a Rangemaster GLX 190 perfectly. I hope these continue in stock.
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Oct 8, 2024
Verified review
Great service
I received a broken part, I contacted FixPart and they sent out the new part straight away no questions asked. Definitely recommend.
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Oct 19, 2024
Verified review
Was just what I needed, good guidance from website to help selecting the correct one for my machine. Prompt delivery. Very happy.
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Oct 18, 2024
Verified review
Got exactly what i ordered , and prompt delivery need i say anymore , i will shop wigh again in the future ...
Cheers ...
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Oct 15, 2024
Verified review
Kept in contact about product and delivery ,would have liked a time when it was being delivered that was not Fixpart fault
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2 days ago
Verified review
Easy to order quick efficient and email for tracking info was loaded already. Goods arrived perfect and perfect fit.
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Oct 18, 2024
Verified review
Communication Easy to use website
I taught price for plastic fridge door was a bit expensive but it was perfect fit.
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Oct 5, 2024
Verified review
Great service
Rubber seal received within 4 days of ordering.
Part fits perfectly, will strongly recommend supporting fixpart.
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11 days ago
Verified review
Central vacuum cleaner motor
The website was easy to navigate, the motor was delivered promptly and on time. I would use this company again.