FixPart.ie

Reviews:

This has to be a mixed review. I ordered the door seal for a Hotpoint Fridge and needed additional information as the exact model was not listed. I got a very quick and competent response indicating that an Ariston part was a replacement. .. So first class response. The item was ordered and would have been caught up in Easter mail, but it's delivery times from Germany to Ireland was very credible ..again first class or close. Now it gets a little tricky .. it has the same dimensions, nominally but is slightly different . It seems the plastic bead in the seal used to grip the groove in the door is either a tiny bit thinner or more pliable than the original , so that getting a good seal is worse than the original in which the bead is more rigid So Sorry..

Before ordering a part from FixPart, I checked that the model number of my device was compatible with the part on their website however when it arrived it did not fit as it was too small. I contacted Fixpart who sent me a label for returning it but told €18 would be deducted from my refund if I use it (or I could pay separately to send it back myself). I explained, and provided evidence that, in such cases where I didn’t change my mind about the purchase but the item was not as described on their website and therefore not fit for purpose, in accordance with my consumer rights I should not have to pay for the return. They then said I had not sufficiently proven that the model of the device I own is the incompatible model. However the proof they asked for is unreasonable since it does not exist – they want a photo of the device with the detailed model number. This number is not printed on the device. I sent the only possible proof, namely a photo of the device with a higher level over-arching model number, my proof of purchase with the detailed model number and a photo demonstrating that the part does not fit. I genuinely cannot understand why the company are refusing to honour my consumer rights in this matter at this point and it is very disappointing. This was a simple mistake on their website which could easily be resolved by them but for reasons I can’t understand it seems to be more important to them to unfairly claw some money for shipping from me than to resolve it honestly, to leave me with a good customer experience and prevent me feeling the need to warn others about my experience in this review. Since I know my consumer rights, I am now taking actions beyond this company to recover my money. In the meantime I hope this review helps to prevent others from getting caught like I did. There are plenty of decent, honest online retailers out there so I really encourage people to avoid this one.