FixPart.ieReviews:
1,932 reviews in the last 12 months3,561 total reviews
Excellent
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Top positive review
Sep 19, 2023
Verified review
I originally had ordered this part from another website which gave me a delivery date of 3-5 business days. When that rolled around and still nothing had arrived I tried to follow up with them and the item was actually on back order for an estimated additional month. I cancelled that order and went to FixParts who had the exact item - ordered on a Monday and the part was here by Friday with ZERO hassle. Will never be using the other site for any items again.
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Top negative review
Jun 16, 2023
Verified review
I ordered a part on 05/06/23, it said when I ordered 3-5 days for delivery. Today
16/06/23 and still not arrived. I have emailed twice and told that they are waiting on the suppliers to respond to them. Not good enough, if part did not meet deadline that was promised they should get the supplier to send another one. I will not be ordering anything from fixpart ever again.
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Reviews for FixPart.ie
Jul 31, 2023
Verified review
Delivered a broken fridge door replacement, tried contacting and nonresponse or resolution! Take caution
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Answer by FixPart.ie
Aug 2, 2023
Good day, I'm sorry to hear that. We have reshipped the product to you free of charge. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
Nov 1, 2023
Verified review
The part I ordered was forty euro on the Miele website less than a year ago. You charged double that price which is after all a piece of foam cut in a certain shape. I did not realise that I had ordered the filter from non Miele outfit. I think it was daylight robbery but I needed the product. It also took longer than I expected to reach me. Not a very satisfactory event from my perspective.
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Oct 8, 2023
Verified review
Photos might be a bit clearer. I chose a product by mistake which is too small. The delivery person just threw the packet inside the front door with the result that the dog thought it was a toy and chewed the packaging! Not your fault of course but the product cannot be sent back and I have to order a new one!
Other than that the service was good - quick delivery!
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Sep 30, 2023
Verified review
Re non delivery of my order
Re: Order No. 202301961819
On a weekly basis since my purchase on 4 September I am getting a 'delivery delayed' message. My payment went through to you a month ago but I have not received my product. When will I get it, if ever. If not I will have to issue a legal case against Fix Part to reclaim my money. Please advise.
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Dec 27, 2023
Verified review
Great selection of products, very slow delivery!
While the product is great, the shipping estimates are very questionable. Further, I was only informed of such delays when contacting customer service - with the product order in October and not received until mid-December - with the website noting the product was immediately available for shipping.
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Dec 20, 2023
Verified review
Bad
Few hours ago I text back to you guys, about that item what I purchased, is arrived wrong.
Completely wrong. So I don't go with any reviews until you sort it out. I'm already send it out an email with arrived item photos and what I ordered photo (screenshot).
Waiting your response and solution.
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Answer by FixPart.ie
Dec 22, 2023
Good day, I'm sorry to hear that. We have reshipped the product to you free of charge. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
Dec 1, 2023
Verified review
Ordered the part on 1/2 November. It’s now 1 dec and I have not received the part plus I’m getting a review to review something I have not received. Very poor. I contact you over 2 wks ago to see where my part was, only to be told it wasn’t in stock. I would not have know this only I contacted you.
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TF
Thierry F.
Dublin
Nov 29, 2023
Verified review
Glad I found a replacement for my mother fridge but completely overpriced. €44 for the drawer door!! And €5 for postage which wasn't bad, but overall cost €49 for a little door is just day light robbery. Bar that the company appears to be very professional and provide very good email updates.
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Jan 9, 2024
Verified review
I ordered the part on the 28/12/2023, its 13 days later and still has not arrived
I ordered the part on the 28/12/2023, they said it was to take 1-3 days to arrive. It is now 12 days later and it still has not arrived. I contacted customer service who pointed me to a DHL link that was not updated 7 days later. I've never experienced such poor response from any supplier.
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Dec 7, 2023
Verified review
First attempt at delivery failed, allegedly due to insufficient address which wasn't true. I provided all details. Second attempt was successful but had to pay for delivery again 8.95 euro!
Fridge item fits perfectly nut what a long process. Should have used DHL the first time round.
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Oct 16, 2023
Verified review
I send 10 email.
4 hours after my order ...because my order it was wrong by me.but they never answered and nobody try to support or help me to change this order with correct...very bad costumer support.
Result ....I have wrong part ..I never use this ...because it's wrong...bad 😞
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Answer by FixPart.ie
Oct 17, 2023
Good day, To ensure that your order is delivered to you as quickly as possible, it is processed directly by our system and passed on to the carrier. It is therefore unfortunately no longer possible to change it. If you have any questions about your order, please let us know. We have contacted you. Juliette, FixPart customer service
Jan 2, 2024
Verified review
Situation Unresolved
Hi Fix Part,
I am still waiting for you to resolve an issue since mid November/return or dispose of broken goods/ get a refund.
It sounds like you’ve an efficient organisation, but this has not been my experience, still hoping you’ll resolve the matter asap,
Jenny McCrohan
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Answer by FixPart.ie
Jan 4, 2024
Good day, I am sorry to hear that the product was not delivered in good condition. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
Oct 11, 2023
Verified review
The tracking link was in Italian, this doesn’t get an auto translate option in iPhone.
There was an error in the shipping address but the tracker gave me no option to inform you if correct address.
As a result the ‘parcel’ seemed to be static in Germany fir a number of days.
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Sep 26, 2023
Verified review
product arrived dammaged cant use it, nightmare to get any closure from your company, im an oap not gteat with useing phones or emails wouldnt deal here again my money is gone and im still in the same boat, its true the desrist is always tge cheapiest in the long ru
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Dec 9, 2023
Verified review
I ordered a fan oven element and received a freezer/ fridge drawer.
I emailed to tell you this and you replied saying the item I was enquiring about was no longer in stock. I wasn't enquiring about an item and if you can't supply it then I need a refund !!
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Answer by FixPart.ie
Dec 11, 2023
Hello, we're sorry to hear that you've received the wrong product. We have contacted you to see what we can do for you. We apologise for the inconvenience. Bram, FixPart Customer Service
Jul 4, 2023
Verified review
Do not order from this company
I have ordered replacement heat pump worth 270€ which should be delivered within advertising delivery date 1-2 days. And after 14 days of waiting I got an email where my order has been refunded. Thank you fixparts for waisting my time and holding my money
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Dec 5, 2023
Verified review
Advertising an item was in stock and delivery would take 2-5 days. Took 4 weeks to deliver to me and after contacting customer service 2 weeks in, I found out it wasn’t in stock. Even though it was still showing as in stock online. Won’t be using again.
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Answer by FixPart.ie
Dec 8, 2023
Good day, I am sorry to hear that you did not receive your order on time. I see that there was indeed some delay because the product was out of stock. Our sincere apologies for that. I see that your order has now been delivered. If there is still something wrong, please let us know. Bram, FixPart customer service
Jun 15, 2023
Verified review
Ordered a replacement part for a Neff Oven which stated 1-2 working days. At present I’ve had to reach out to support multiple times to get updates on where the part is. Originating in France to be shipped to Ireland it is currently in Memphis Tennessee.
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Answer by FixPart.ie
Jun 16, 2023
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Michèle, FixPart customer service
Dec 18, 2023
Verified review
Sadly I can’t provide a review as I haven’t yet received the required part but I can comment if you like on the pile of my children’s clothes which urgently need washed!!
DHL delivery service is dreadful and simply ruins your prompt initial dispatch!!
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Answer by FixPart.ie
Dec 19, 2023
Good day. I am sorry to hear that you have not yet received your order. I see that it is still on its way. We have sent the tracking that allows you to follow the shipment. Bram, FixPart customer service
Dec 4, 2023
Verified review
You lie by deception. You are not an Irish company and yet you call yourselves FixPart Ireland and you use an Irish domain to host your we site. The part that I ordered did not arrive. I will never user your services again. You are not to be trusted.
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Answer by FixPart.ie
Dec 6, 2023
Good day, I am sorry to hear that you did not receive your order on time. I see that there was indeed some delay because the product was out of stock. Our sincere apologies for that. I see that your order has now been delivered. If there is still something wrong, please let us know. Bram, FixPart customer service