pipstudio.com
Reviews:

2,599 total reviews   495 reviews in the last 12 months

Review summary

Customers frequently praise the unique, beautiful, and imaginative designs, noting their originality and appeal. Product quality is consistently highlighted as excellent, durable, and luxurious. Many customers find the delivery to be fast and reliable, often exceeding expectations for both local and international orders. Customer service is generally described as responsive and helpful. Packaging is often appreciated for its care and eco-friendliness. Additionally, customers express satisfaction with the product variety and find the products to be good value for the quality. However, there are occasional reports of product quality issues. Some customers have experienced slow or unhelpful customer service. A few suggest that packaging for international shipments could be improved. There are also mentions of mismatches between product colours online and in reality, leading to disappointment. Several customers note high prices, shipping, or import costs as a barrier. Lastly, while the variety is generally appreciated, some wish for more options and better availability, especially in certain sizes and items.

This text was automatically created by an AI system from user reviews.

Was this information helpful to you?

Authentic reviews from real people.

How Trusted Shops prevents fake reviews

Reviewspipstudio.com

(37)
(7)
(14)
(45)
(392)
Community member 
1 Reviews
 Verified

I like the design and creativity find…

I like the design and creativity, find them unique and in 80% of cases choose PIP for presents, either from local dealer or other European dealers, also directly from you. Today I have at least one item from every collection.. However I can recommend improvement in customer service/logistics as I had a missing item in the delivery box and no notification for a separate delivery. Hopefully it will be solved by your team.
Community member 
1 Reviews
 Verified
Absolutely beautiful and high-quality wallpaper! I have known about this brand for a long time and I have always been impressed by their designs and concepts. I finally ordered some non-woven wallpaper, and it was delivered from outside of Netherlands in a very short time, which was a pleasant surprise. The quality of the paper is excellent, but what I love most is the design. It looks exactly like something from my great-grandmother's and grandmother's house. It will fit perfectly in that same house, which I am currently renovating by mixing new elements with antique style. The wallpaper is the missing piece to bring the whole look together. All the praise from me! I already have many more products on my wish list that I want to have in my home.I'll update with photos once I have put them up on the walls.
Community member 
1 Reviews
 Verified

closing unused accounts

The app I downloaded is user-friendly and practical. I easily placed an order from Türkiye to the Netherlands. However, I couldn't log in with my current email address yasminoz89@hotmail.com, so I created a new account with Gmail. I would appreciate it if you could close my unused yasminoz89@hotmail.com account. Thank you.
Community member 
1 Reviews
 Verified

Muted colours in recent order but lovely design as ever

The quality remains high (my family has been buying Pip products in the U.K. for many years), but the colours of my recent purchase differed immensely from the online photographs. We received a muted tea bag yellow and not the lovely rich colour we saw online. This is not a computer screen issue, as we compared other Pip products we have to online images. It is not worth the cost of returning, therefore we will not be buying anything more from Pip while we remain abroad.
Community member 
1 Reviews
 Verified

Perfect as always.

As with everything I've bought from Pip, I really love my new carpet. The colours have real depth and the images are as imaginative as they are unique. I've yet to buy anything from Pip that visitors haven't asked me where I bought it, and if there are places to buy from in the UK. I always used to tell them it's cheaper to buy direct from the Netherlands, which it still is so long as the item is small and not subject to import taxes. I'd still say this, but now really wish that Pip outlets in the UK sold more than just tableware and other smaller items. Brexit has been such a disaster that buying carpets and other more expensive items direct from Pip is no longer an option for those on a limited budget, which these days is most of us. This is such a pity, because their carpets are excellent value for money, being as robust as they are beautiful. I fell so hard in love with this one that it was more than worth the hefty import tax, so I saved up to be able to afford it. It cheers me up every time I look at it, which is the main reason I buy from Pip. Everything I have from them makes me smile and friends so often say the same.
Community member 
1 Reviews
 Verified
Everything came in perfect shape. I would recommend that the plates be wrapped more securely if shipping to the USA. They had shifted in the box, but fortunately had not broken. I am very pleased with my reminder of Amsterdam.
Community member 
1 Reviews
 Verified
I was a little worried ordering this because online shopping can be a lottery - but my mind was put at ease by the guarantee offered and the prompt and efficient service. The rug I ordered is of very good quality with enough weight to stay put on the floor! Also, the colours were faithful to the photos on the website. Very pleased.
Community member 
2 Reviews
 Verified

Great products and materials

Great products made of high-quality materials. I love the metal used for vases, and the candle holders I purchased exceeded my expectations in terms of material quality and weight. However, this time the vase had several imperfections, including some black stains and small scratches. These, in my opinion, were not due to the "handcrafted" nature of the item, as stated on the tag, but rather to improper storage.
Community member 
1 Reviews
 Verified

Mixed

I liked: Delivery was great and fast. Quality of cotton for the 2 bathrobes is excellent. Quality of couture and design is great. Although please make them 10 cm shorter. I didn’t like: Colours of the 2 bathrobes are not like pictured on your website. Both ( white with flowers and light blue with flowers) look like dirty shades of bluish white and oily greyish blue. However, what I disliked the most is that I tried to contact Pip via your very stupid Artificial Intelligence assistant to ask simple questions about your coffee cups, plates etc. I wanted to know if your “porcelain grade A” also has animal cruelty and animal bones in it like your “Bone China” PiP cups and plates ( which is a shame! by the way). Such a waste of my time with your AI. I liked the design of Pip and I asked your AI to send my questions to a human. To this day, I have zero answers. Nobody answered my questions, no email, nothing. You should make it clear which Pip products have animal cruelty in them ( like animal bones in your Pip bone china or worms boiled alive for silk products etc) and which are free of animal cruelty so I know what to buy.

Reply from pipstudio.com

Hi Daniela, Thank you for your lengthy review. We have checked to see if we could find the transcript of your chat with our AI bot but it was not offered to our CS team. Regarding the colours of our bathrobe. Pip Studio tries to depict them as close to how they are on the website. Colours are represented better in the images where the robes are worn by one of our models, but even then, differences can occur due to lightning and settings and quality of the screen on which the robes are viewed. And lastly, our porcelain. All the porcelain we sell contain small amounts of animal bone. This does not imply that the animals are treated cruelly. Pip Studio works together with their suppliers to reduce the ecological impact of our products and guarantee a correct treatment of any animals used. Love, Pip
Community member 
1 Reviews
 Verified
Amazing products, colours that lift your mood! Great prices and quality, will definitely check again to get my new porcelains sets or a unique gift to my loved ones 🥰 thank you guys!
Community member 
1 Reviews
 Verified

Eco packaging is great!

Eco packaging is great very! very fast service! I love, love, love ALL Pip designs, The styling is superb, lots of great ideas! I am a Dutch born kiwi, and some nostalgia is in the mix too along with the unique designs! Family in Amsterdam are great fans too!
Community member 
1 Reviews
 Verified
Absolutely beautiful bedding of exceptional quality. The material feels luxurious and durable, with an incredible attention to detail in every element. The patterns are stunning and truly unique, and the customer service is excellent. I only buy my bedding from Pip Studio now — once you experience this quality, there’s no going back.
Community member 
1 Reviews
 Verified

Worth every penny

I love everything about my order. It arrived within 2 days safe and sound. It was wrapped carefully and everyone loves the plates. No complaints. Thank you!
Community member 
2 Reviews
 Verified
I love this brand. I am giving 4 stars instead of 5 because your brand does not have pillow cases 80cm by 80cm which is standard size for Italy. So I have to bring them to have them altered every time!!
Community member 
1 Reviews
 Verified
In the order I placed from London, both taxes and FedEx service charges were applied. They should have taken this into account and warned me before shipping, since this is a purchase from outside the Schengen Area. I even sent an email before the order was shipped, but after a few days they still sent it without responding. The tax charged is almost as much as the cost of the products I purchased.
Community member 
2 Reviews
 Verified
Il design è ciò che più amo di questo brand. È delicato, colorato, allegro. Gli asciugamani non asciugano bene, spero che sia perché sono nuovi. Vorrei di più porta saponi e porta spazzolini con vassoio sotto.
Community member 
1 Reviews
 Verified
Everything is great, it's a pity that some Christmas decorations from last year were not proposed again, I would have liked to be able to buy them again. As for bed linen, I would like to find normal sheets in the online shop and not just duvet covers, living in Italy with the heat, it is more practical to use only sheets.
Community member 
1 Reviews
 Verified
Love this brand. Just ordered some additional items to build out my collection. They arrived in two days and were beautiful. I get so many compliments on my table with these items.
 Verified

I love the items and the prints. Fabrics of the clothing are lovely

I love the items and the prints. They way the colours are combined is great. I mainly buy clothing but in the past I have bought bedding and homewares. The fabrics are comfy and wash really well. The only thing I would love to see is cheaper postage to Australia. I would buy so much more if the postage wasn't so crazy.
Community member 
1 Reviews
 Verified

Beautiful rug and very quick delivery

Bought a rug from the website, it arrived very quickly in less than a week from Netherlands to Ireland. The rug is beautiful and the pictures on the website were very accurate.

To Verify Authenticity

Verified Reviews

Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.

Imported Reviews

They are not included in the overall rating. No verification measures have been taken.