pipstudio.com
Reviews:

2,641 total reviews   509 reviews in the last 12 months

Review summary

Customers consistently praise the unique, colorful, and imaginative design of the products, noting their originality and aesthetic appeal. Product quality is frequently highlighted, with most describing items as high-quality, durable, and well-made. Fast, reliable, and well-packaged delivery is frequently commended, and packaging is often described as careful and protective. Customer service is generally viewed positively for its promptness and helpfulness. However, some customers raise concerns about product durability or inconsistencies. A few mention delivery delays or a lack of delivery confirmation, and some express frustration with slow customer service responses, lack of communication, or unresolved issues. Many find the products expensive and raise concerns over high shipping, taxes, or overall value for money. There are also occasional issues with international shipments or items shifting during transport. Finally, limited product availability and out-of-stock items frustrate customers who wish to purchase more or specific products.

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Reviewspipstudio.com

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Community member 
1 Reviews
 Verified
I'm very happy with my order from PIP Studio! I bought a set of their china bowls, and they're absolutely gorgeous. The colours and patterns are so pretty, and the quality is fantastic. They really do bring me joy just looking at them! Ordering was really easy, delivery was quick, and everything arrived carefully packaged and in perfect condition. It was a lovely shopping experience from start to finish. I'll definitely be ordering from PIP Studio again and would happily recommend to anyone looking for beautiful, high-quality homeware.
Community member 
1 Reviews
 Verified

I'm a fan 🥰

Ever since I discovered the Pip Studio products, I've become addicted to them - especially the bedding, bath, loungewear and nightwear products. They look great and they do make me happy, just as the company's slogan states. I also love being able to mix and match, which offers lots of possibilities for the same price.
Community member 
1 Reviews
 Verified

The delivery was quick and the product oacked

The delivery was quick and the product packed well so the beautiful mugs in their pretty box arrived in pristine condition. These are a gift and I know the recipient will be thrilled! I already own a couple of these mugs and am hoping to get more. I highly recommend both the product and the company.
Community member 
1 Reviews
 Verified

I like the design and creativity find…

I like the design and creativity, find them unique and in 80% of cases choose PIP for presents, either from local dealer or other European dealers, also directly from you. Today I have at least one item from every collection.. However I can recommend improvement in customer service/logistics as I had a missing item in the delivery box and no notification for a separate delivery. Hopefully it will be solved by your team.
Community member 
1 Reviews
 Verified
Absolutely beautiful and high-quality wallpaper! I have known about this brand for a long time and I have always been impressed by their designs and concepts. I finally ordered some non-woven wallpaper, and it was delivered from outside of Netherlands in a very short time, which was a pleasant surprise. The quality of the paper is excellent, but what I love most is the design. It looks exactly like something from my great-grandmother's and grandmother's house. It will fit perfectly in that same house, which I am currently renovating by mixing new elements with antique style. The wallpaper is the missing piece to bring the whole look together. All the praise from me! I already have many more products on my wish list that I want to have in my home.I'll update with photos once I have put them up on the walls.
Community member 
1 Reviews
 Verified

closing unused accounts

The app I downloaded is user-friendly and practical. I easily placed an order from Türkiye to the Netherlands. However, I couldn't log in with my current email address yasminoz89@hotmail.com, so I created a new account with Gmail. I would appreciate it if you could close my unused yasminoz89@hotmail.com account. Thank you.
Community member 
1 Reviews
 Verified
I really like Pip studio but the quality is not as high as the prices. Often items break after short term usage. This has happened to me both with towels and bed linen. Also, the fabric is often quite thin. Pip needs to step up to deliver products which keep level with price. As of now, it is pretty but budget products at a high end price. The hanger in the picture lasted two days… towel cost 20 euro for one.

Reply from pipstudio.com

Hi Emilie, Thank you very much for your review. Of course, quality issues as with the hook are not how we imagine our products to be experienced. Both bath and bed linen should last years as a minimum. We hope you will inform our customer service team this or other defects so they can find an adequate solution for you. Love, Pip
Community member 
1 Reviews
 Verified

Muted colours in recent order but lovely design as ever

The quality remains high (my family has been buying Pip products in the U.K. for many years), but the colours of my recent purchase differed immensely from the online photographs. We received a muted tea bag yellow and not the lovely rich colour we saw online. This is not a computer screen issue, as we compared other Pip products we have to online images. It is not worth the cost of returning, therefore we will not be buying anything more from Pip while we remain abroad.
Community member 
1 Reviews
 Verified

Perfect as always.

As with everything I've bought from Pip, I really love my new carpet. The colours have real depth and the images are as imaginative as they are unique. I've yet to buy anything from Pip that visitors haven't asked me where I bought it, and if there are places to buy from in the UK. I always used to tell them it's cheaper to buy direct from the Netherlands, which it still is so long as the item is small and not subject to import taxes. I'd still say this, but now really wish that Pip outlets in the UK sold more than just tableware and other smaller items. Brexit has been such a disaster that buying carpets and other more expensive items direct from Pip is no longer an option for those on a limited budget, which these days is most of us. This is such a pity, because their carpets are excellent value for money, being as robust as they are beautiful. I fell so hard in love with this one that it was more than worth the hefty import tax, so I saved up to be able to afford it. It cheers me up every time I look at it, which is the main reason I buy from Pip. Everything I have from them makes me smile and friends so often say the same.
Community member 
8 Reviews
 Verified
Mijn slaap/ woonkamer en koffie kamer bestaat alleen maar uit jullie spullen. Ook handdoeken en theedoeken voor op de badkamer. Prijs kwaliteit is top
Community member 
1 Reviews
 Verified
Everything came in perfect shape. I would recommend that the plates be wrapped more securely if shipping to the USA. They had shifted in the box, but fortunately had not broken. I am very pleased with my reminder of Amsterdam.
Community member 
1 Reviews
 Verified

Lovely x

I love the ease of order the comunication from when i placed the order until actual delivery. I also love the fact that my purchase looks exactly as it does in the photographs
Community member 
1 Reviews
 Verified
I was a little worried ordering this because online shopping can be a lottery - but my mind was put at ease by the guarantee offered and the prompt and efficient service. The rug I ordered is of very good quality with enough weight to stay put on the floor! Also, the colours were faithful to the photos on the website. Very pleased.
Community member 
2 Reviews
 Verified

Great products and materials

Great products made of high-quality materials. I love the metal used for vases, and the candle holders I purchased exceeded my expectations in terms of material quality and weight. However, this time the vase had several imperfections, including some black stains and small scratches. These, in my opinion, were not due to the "handcrafted" nature of the item, as stated on the tag, but rather to improper storage.
Community member 
1 Reviews
 Verified

Love the products, frustrated with the interfaces

I LOVE your products, but so many things are out of stock that I cannot ever order all the things I want at once, so I have to pay extra shipping to the US. Your app constantly gliches and crashes and the website also has so many glitches, it's super hard to navigate.

Reply from pipstudio.com

Hi Dorothy, Thank you very much for your feedback! We are sorry to see our website and app give you so much trouble. Both are always a work in process, and we strive to improve the working of both continuously. The stock is, of course, another issue. Pip Studio is a relatively small brand with many different items from fast changing collections. We cannot maintain huge stock quantities and some items go out of production fast. Love, Pip
Community member 
1 Reviews
 Verified
I like your products for bright colors and interesting design, but packaging quality definitely needs improvement especially for international shipping.
Community member 
2 Reviews
 Verified
I love the whole Pip experience, from style to delivery and Will surely buy again soon.
Community member 
1 Reviews
 Verified

Mixed

I liked: Delivery was great and fast. Quality of cotton for the 2 bathrobes is excellent. Quality of couture and design is great. Although please make them 10 cm shorter. I didn’t like: Colours of the 2 bathrobes are not like pictured on your website. Both ( white with flowers and light blue with flowers) look like dirty shades of bluish white and oily greyish blue. However, what I disliked the most is that I tried to contact Pip via your very stupid Artificial Intelligence assistant to ask simple questions about your coffee cups, plates etc. I wanted to know if your “porcelain grade A” also has animal cruelty and animal bones in it like your “Bone China” PiP cups and plates ( which is a shame! by the way). Such a waste of my time with your AI. I liked the design of Pip and I asked your AI to send my questions to a human. To this day, I have zero answers. Nobody answered my questions, no email, nothing. You should make it clear which Pip products have animal cruelty in them ( like animal bones in your Pip bone china or worms boiled alive for silk products etc) and which are free of animal cruelty so I know what to buy.

Reply from pipstudio.com

Hi Daniela, Thank you for your lengthy review. We have checked to see if we could find the transcript of your chat with our AI bot but it was not offered to our CS team. Regarding the colours of our bathrobe. Pip Studio tries to depict them as close to how they are on the website. Colours are represented better in the images where the robes are worn by one of our models, but even then, differences can occur due to lightning and settings and quality of the screen on which the robes are viewed. And lastly, our porcelain. All the porcelain we sell contain small amounts of animal bone. This does not imply that the animals are treated cruelly. Pip Studio works together with their suppliers to reduce the ecological impact of our products and guarantee a correct treatment of any animals used. Love, Pip
Community member 
1 Reviews
 Verified
Amazing products, colours that lift your mood! Great prices and quality, will definitely check again to get my new porcelains sets or a unique gift to my loved ones 🥰 thank you guys!
Community member 
1 Reviews
 Verified
I liked very much the metal vases I have bought. The delivery time was excellent

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