pipstudio.com reviews | Read 1,925 pipstudio.com reviews

Reviews for pipstudio.com

4.52/5.00

Excellent

How is the rating calculated?

557 verified reviews in the last 12 months

5 stars

80 %

4 stars

8 %

3 stars

3 %

2 stars

3 %

1 star

6 %

1,925 total reviews

This is how we ensure that reviews come from real consumers.

the most relevant positive review

6 months ago

Le vostre fantasie sono davvero belle. Sono felice di essermi decisa ad acquistarli, anche se sono un po' cari. Il colore blu chiaro della fantasia jaquard che ho acquistato nella misura 35 x 50 per abbinarlo con good evening è bello, ma piuttosto diverso da quello di good evening e dalla foto non si capiva. Peccato che ci fosse diponibilità di good evening in blu chiaro nella misura 35x50. Il corriere non aveva inserito il numero civico nella sua etichetta e così al primo tentativo non ha consegnato. Al giorno successivo mi ha telefonato, ma ha abbandonato la scatola nell'atrio del condominio, senza aspettare che scendessi. Non ho potuto neanche firmare il ritiro. A parte questa sciatteria , che non mi aspettavo, dato che la spedizione non costa poco, in resto molto bene.

the most relevant critical review

6 months ago

I ordered total of €165 goods from you which was just over £135 worth in UK money. Before the goods arrive the tax office emailed me saying I need to pay nearly £50 tax. I didn't know if I buy more than £135 shopping in Europe I have to pay tax. I understand that is my responsibility but it'd be helpful if you mention it before I order. (other online shop in Ireland did mentioned it to me before I bought a hat) I could just take one item out, then I didn't have to pay any tax. It's really expensive tax, so I refuse to pay tax, it means the goods will back to you and I get refund. I emailed your customer service and explained the situation and I asked if you can take one item out and send the rest to me but the person who dealt my email didn't even read my email properly, so I had to repeat my request again, I got reply starting "Whoops! My apologies" (! I found that is not very polite, I am afraid) and told me you can't do what I asked, I have to start to buy again. By then one of item has being 'out of stock', it's been stressful just before Xmas and trying to sort out present etc. Such a bad shopping experience. Now I am waiting for refund from you. I hope at least that is smoothly get it done please.

Answer by pipstudio.com

6 months ago

Hi, we are very sorry to hear you had a bad experience. We do acknowledge in our FAQ to ''be aware of customs costs if the delivery address is a non-European Union country''. I can see you order is a return on it's way, so as soon as we get the order you will receive your refund! Greetings, Pip

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6 months ago

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6 months ago

Answer by pipstudio.com

6 months ago

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What other customers say about their experience with pipstudio.com

4 days ago

Bought a beautiful dressing gown with free postage from the Netherlands to the UK and was delighted with both the item and the quick delivery. I would definitely buy from pipstudio again. Thank you

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14 days ago

Lovely quality products and fast delivery. That said I was taken aback by the hefty import charges which are not made clear at the time of ordering.

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6 days ago

Charles K. from France

beautiful packaging and, as always a lovely product exactly as anticipated

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8 days ago

Amazing products, immediate costumer service and shipping! Well done!

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13 days ago

I love the beautiful teapot and it arrived in perfect shape!

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16 days ago

Fast service and delivery and a beautiful product!

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1 month ago

Perfect

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6 days ago

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23 days ago

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24 days ago

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21 days ago

I'm a big fan of Pip Studio and I just placed a nice order, but I am very disappointed with their services. Didn't send me the tracking number of the shipment, although the order is as "complete" in my account, and the link for order tracking in the website doesn't work, stating invalid customer. Even after asking for help in the chat and being told that they would pass the subject internally, I still don't have a word from the team. At this point I don't know where my order is or if I will get it.

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Answer by pipstudio.com

18 days ago

Hi, I am sorry to hear this. We have reached out to our customer service and they will contact you as soon as possible! Greetings, Pip

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2 months ago

Extremely helpful on phone. Ordered teapot but still not received. One should be able to communicate with courier to ensure an arrangement of delivery when, like now it has not arrived Mrs. Figgis

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2 months ago

Lesley D. from Cardiff

I purchased la majorelle pink crockery, it arrived in 2 days and was very well packaged - no breakages . I love the uniqueness of the crockery and the pink is a lovely shade.

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1 month ago

Second time shopping from you.Packaging is perfect. My package arrived in Canada in 4 days and the products arrived intact That's incredible.

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