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Review summary
Customers frequently praise the service for consistently fast and reliable delivery times. Many highlight the high quality and attractiveness of the products, especially yarn and tufting supplies. Customer service is often described as helpful, responsive, and supportive, particularly in resolving issues. Feedback on communication is mixed, with some customers appreciating fast responses and others feeling overwhelmed by excessive emails. Some customers report problems such as receiving used items, mismatched yarn colors, or missing features.
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How Trusted Shops prevents fake reviewsReviewstuftingeurope.com
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Verified
The best place to buy yarn and tufting stuff! I had a very good experience shopping with Tufting Europe. Super fast delivery - a bit too fast really because I expected it to take a week like many other companies do so I went on holiday and missed the first delivery attempt. But please don't change that, just brag a bit more about your efficient delivery service maybe.
Verified
Excellent customer service even though FedEx messed up delivery and I still haven’t received the whole package. Tufting Europe is a company with fast responses through email and actions from the Tufting support team. As a consumer I never was worried because they assured me that they will fix it and never made me feel alone with the delivery issue.
Verified
Me ha gustado mucho la atención que tenéis.
La rapidez con la que contestáis los correos.
Saber que puedo comprar tranquilamente.
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En lo que se podría mejorar?
No se se se podría mejorar …..
los gastos de envío…..
Verified
Für bestimmte Projekte liebe ich das Garn , der Kontakt ist einfach super und schnell und die Ware wird schnell geliefert.... vielen Dank
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Staff were very helpful with my queries and ensuring my order went smoothly. Quality of yarn is great for rug tufting and they have a great selection of colours!
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Good quality but a lot of emails
I haven't got all the products I ordered yet, the website says it will be shipped 20 sept. But meanwhile I get so many emails about rating my experience and asking about my next project, almost one a day. I'm a returning customer so I know the price and quality is good, but your emails need to calm down.
Verified
I was really amazed about the fast delivery. And the quality if the yarn ist perfect for the things I make with it. Thank you.
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I thought it had a feature to change pile height for both cut pile and loop pile but now I found out that it only offers 14mm mode. I am nor happy with that but anyway now can’t change anything
Verified
Always great service and good quality products.
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My order was dispatched on the same day and arrived in Ireland in good time. The colours look lovely!
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Everything wonderful, very fast delivery, gun works excellent.
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Fast delivery, great costumer service!
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Alles goed afgeleverd. Mooie spullen!
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Really happy with the products and the fast delivery!
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Fast shipping and excellent quality products. I’m currently on my fifth order with tufting europe and have shared the website with fellow tufters in my area.
Reply from tuftingeurope.com
Thanks so much for your continued support! Being on your fifth order already really means a lot to us. Sharing us with fellow tufters is the biggest compliment we could ask for.
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Great quality products and fast shipping plus great packaging
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Great products and fast delivery! / The Pagan Ash
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Tufting Europe is the specialist webshop for everything you need to start and master tufting. Since 2019 we've produced tufting guns, primary backing cloth, and high quality wool yarn in a wide range ...
