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eibabo.com/en
Reviews:

157 reviews in the last 12 months668 total reviews  

4.85
Excellent

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Certified since: Jan 25, 2019
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eibabo.com/en fulfils all Trusted Shops quality criteria, including
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Top positive review

Jun 11, 2023
 Verified review
Ordered a door latch that is unavailable in Canada. Shipping to Canada was immediate and I was constantly kept apprised of the shipping status. Item arrived a couple days early, exactly as described in the catalog, in perfect condition. Excellent company to purchase from.
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Top negative review

Apr 18, 2023
 Verified review
Despite eibabo's lengthy order preparation time of 20-22 days, we were relieved to see that a part we were having difficulty sourcing was seemingly available. We waited the full 22 days for the order to be prepared, at which time we were informed that our part was actually not in stock at all. Instead it was on back order with a lead time of 3 additional months! Waiting nearly a month to receive this information is ridiculous. Your customers should be advised within at least 24 hours of placing an order whether it can be fulfilled or not. Ideally, they should be advised before placing an order like most other suppliers. Please improve this!
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Reviews for eibabo.com/en

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Jan 9, 2023
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Jan 8, 2023
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Apr 18, 2023
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Room for improvement

Despite eibabo's lengthy order preparation time of 20-22 days, we were relieved to see that a part we were having difficulty sourcing was seemingly available. We waited the full 22 days for the order to be prepared, at which time we were informed that our part was actually not in stock at all. Instead it was on back order with a lead time of 3 additional months! Waiting nearly a month to receive this information is ridiculous. Your customers should be advised within at least 24 hours of placing an order whether it can be fulfilled or not. Ideally, they should be advised before placing an order like most other suppliers. Please improve this!
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Answer by eibabo.com/en
Apr 20, 2023
Thank you for the feedback. Only items that are not in stock were ordered and were therefore shown with a longer delivery time. Unfortunately, the manufacturer was not able to deliver all products as stated when the order was received. We were also informed of the delay in delivery due to a lack of subsequent production only after the delivery period had expired. We kindly ask for your understanding.
Dec 22, 2022
 Verified review
I still have not received my shipment. DHL Tracking Code: 7922282174
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Answer by eibabo.com/en
Jan 3, 2023
Thank you for the rating. Unfortunately, we have no influence on the delivery in your country. However, according to the tracking, the goods were delivered on 28 December.
Feb 10, 2023
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