Review summary
Many customers praise the fast delivery, high quality, and appealing design of the products. Some also appreciate the friendliness and helpfulness of customer service representatives, and find the products easy to install and use. However, there are frequent complaints about delivery delays, communication issues such as lack of updates or slow responses from support, and unresponsiveness from customer service. Some customers have also experienced problems with orders not being received, arriving incomplete, or containing missing or damaged parts. Additionally, a number of users report difficulties with unclear instructions and product usability.
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How Trusted Shops prevents fake reviewsReviewsBernstein Bath
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Bathroom Furniture
Ordered Bathroom Furniture. Came fully assembled and very very high quality. It did take some time to arrive in Ireland but well worth the wwait. Have ordered niches and stainless steel is faultless. Love them. Have bought a few and if will buy again.
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The shipment process needs to be faster.
I placed an order of 2 shower caddies on July 11 and received them July 23. I sent an email for an update on my shipment on July 17 and only got an acknowledgment of receipt but no reply to my inquiry. The first time I ordered this item a few years ago, it was received in 3 days.
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Good looks and Quality looks good. Have just started using and looks promising.
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Parfait
Produit conforme à mes attentes. Emballage parfait et très sécurisé. Très joli rendu après installation, le traitement Nano est un plus pour l'entretien au quotidien.
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Good quality, good value and prompt delivery. Thank you
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Seat is too lose & always move
Seat is too lose in the metal hocks, Its move too much, since that is soft release there is no more ways to adjust that, seems like adjustments are not the right one that came with the seats.
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Absolutely shocking service. Order ordered multiple times. Never received. No attempt to correct their obvious problem to defend your perceived good name. Getting hold of a human to talk to was worse. AI help desk.
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Lyram
Easy order process, prompt delivery and beautiful product
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Super fast delivery
Great quality goods
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Fantastic product, fast delivery
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Excelente servicio de atención al cliente
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Reply from Bernstein Bath
Hey there!
Thanks for taking the time to share your thoughts. We’re always striving to improve and make sure you have the best experience possible. Your feedback is super valuable to us, and we hope to impress you even more next time.
Catch you later!
Leon von Bernstein
Verified
I receive all the goods with one month late.
Sadly, communication with after sell service.
But rest is ok.
Hope this experience will an exception as I command a lot on this website.
Reply from Bernstein Bath
Hello,
We apologise for the inconvenience. Your feedback is very valuable to us and helps us to improve. We hope that your next experience with us will be better.
Kind regards,