Review summary
Many customers praise the fast delivery speed and express satisfaction with product quality and packaging, highlighting these as strong points. Some also report positive experiences with customer service. However, there are several concerns regarding long delivery delays, lack of communication and unresponsive support, particularly during returns or issue resolution. A minority of customers report product defects, impractical design, and packaging damage upon arrival.
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How Trusted Shops prevents fake reviewsReviewsBernstein Bath
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(49)
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Parfait
Produit conforme à mes attentes. Emballage parfait et très sécurisé. Très joli rendu après installation, le traitement Nano est un plus pour l'entretien au quotidien.
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Lyram
Easy order process, prompt delivery and beautiful product
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Super fast delivery
Great quality goods
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Fantastic product, fast delivery
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Excelente servicio de atención al cliente
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Reply from Bernstein Bath
Hey there!
Thanks for taking the time to share your thoughts. We’re always striving to improve and make sure you have the best experience possible. Your feedback is super valuable to us, and we hope to impress you even more next time.
Catch you later!
Leon von Bernstein
Verified
I receive all the goods with one month late.
Sadly, communication with after sell service.
But rest is ok.
Hope this experience will an exception as I command a lot on this website.
Reply from Bernstein Bath
Hello,
We apologise for the inconvenience. Your feedback is very valuable to us and helps us to improve. We hope that your next experience with us will be better.
Kind regards,
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Everything’s perfect
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Good quality product
Product is good quality and the delivery was quick, no issues.
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Mirror completely shattered
Although the product looks great, the mirror arrived at my house completely shattered. I understand that it is more of the shipping company’s fault but Bernstein has not replied to my several emails as of yet and when trying to call their customer service they only speak German and are very unhelpful and I have not heard back from anyone who can help me with this situation.
Reply from Bernstein Bath
Hello,
We apologise for the inconvenience. Your feedback is very valuable to us and helps us to improve. We hope that your next experience with us will be better.
Kind regards,
Leon von Bernstein
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Shower tray
Fast delivery and good quality shower tray for a reasonable price
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Good product.Good packaging. The place to order fashionable bathroom