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Review summary
Many customers praised the fast delivery, and product quality is frequently highlighted as high. Some customers also noted helpful customer service. However, some experienced significant delivery delays, and a few reported issues or dissatisfaction with product quality. Communication is a common pain point, with several customers reporting poor or nonexistent responses to inquiries and issues. Customer service receives mixed feedback, with some customers reporting unhelpful or unresponsive support. Additionally, some customers report missing, lost, or incorrect items, and issues with receiving their orders.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsBernstein Bath
(15)
(3)
(4)
(2)
(41)
Verified
Absolutely shocking service. Order ordered multiple times. Never received. No attempt to correct their obvious problem to defend your perceived good name. Getting hold of a human to talk to was worse. AI help desk.
Verified
Lyram
Easy order process, prompt delivery and beautiful product
Verified
Verified
Super fast delivery
Great quality goods
Verified
Fantastic product, fast delivery
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Excelente servicio de atención al cliente
Verified
Reply from Bernstein Bath
Hey there!
Thanks for taking the time to share your thoughts. We’re always striving to improve and make sure you have the best experience possible. Your feedback is super valuable to us, and we hope to impress you even more next time.
Catch you later!
Leon von Bernstein
Verified
I receive all the goods with one month late.
Sadly, communication with after sell service.
But rest is ok.
Hope this experience will an exception as I command a lot on this website.
Reply from Bernstein Bath
Hello,
We apologise for the inconvenience. Your feedback is very valuable to us and helps us to improve. We hope that your next experience with us will be better.
Kind regards,
Verified
Very bad, my company bought a shower room from them, the door was installed for the client, due to the design feature of the door, the water flowing down the door is beaten off the tray and jumps out, and since the glass at the bottom of the door is round
Verified
Verified
Verified
Everything’s perfect
Verified
Mirror completely shattered
Although the product looks great, the mirror arrived at my house completely shattered. I understand that it is more of the shipping company’s fault but Bernstein has not replied to my several emails as of yet and when trying to call their customer service they only speak German and are very unhelpful and I have not heard back from anyone who can help me with this situation.
Reply from Bernstein Bath
Hello,
We apologise for the inconvenience. Your feedback is very valuable to us and helps us to improve. We hope that your next experience with us will be better.
Kind regards,
Leon von Bernstein
Verified
Good quality product
Product is good quality and the delivery was quick, no issues.
Verified
Our order wasn’t boxed correctly therefore parts fell out during transit so we cannot use the shower that we purchased. I have tried many many times to contact Bernstein but I never get a reply.
Reply from Bernstein Bath
Hey there,
Thanks for sharing your experience. We're really sorry to hear about the trouble with your order and the lack of response. We always aim to provide top quality and support, so this definitely isn’t the norm. We appreciate your patience as we work to make things right.
Take care!
Leon von Bernstein
Verified
Verified
Shower tray
Fast delivery and good quality shower tray for a reasonable price
Verified
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Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
- +496145598830
- bernstein-bathroom.ie
- support@bernstein-badshop.de
- Flörsheim am Main, DEU
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