Review summary
Many customers praise the fast delivery, high quality, and appealing design of the products. Some also appreciate the friendliness and helpfulness of customer service representatives, and find the products easy to install and use. However, there are frequent complaints about delivery delays, communication issues such as lack of updates or slow responses from support, and unresponsiveness from customer service. Some customers have also experienced problems with orders not being received, arriving incomplete, or containing missing or damaged parts. Additionally, a number of users report difficulties with unclear instructions and product usability.
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How Trusted Shops prevents fake reviewsReviewsBernstein Bath
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Verified
Very bad, my company bought a shower room from them, the door was installed for the client, due to the design feature of the door, the water flowing down the door is beaten off the tray and jumps out, and since the glass at the bottom of the door is round
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Everything’s perfect
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Mirror completely shattered
Although the product looks great, the mirror arrived at my house completely shattered. I understand that it is more of the shipping company’s fault but Bernstein has not replied to my several emails as of yet and when trying to call their customer service they only speak German and are very unhelpful and I have not heard back from anyone who can help me with this situation.
Reply from Bernstein Bath
Hello,
We apologise for the inconvenience. Your feedback is very valuable to us and helps us to improve. We hope that your next experience with us will be better.
Kind regards,
Leon von Bernstein
Verified
Good quality product
Product is good quality and the delivery was quick, no issues.
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Our order wasn’t boxed correctly therefore parts fell out during transit so we cannot use the shower that we purchased. I have tried many many times to contact Bernstein but I never get a reply.
Reply from Bernstein Bath
Hey there,
Thanks for sharing your experience. We're really sorry to hear about the trouble with your order and the lack of response. We always aim to provide top quality and support, so this definitely isn’t the norm. We appreciate your patience as we work to make things right.
Take care!
Leon von Bernstein
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Shower tray
Fast delivery and good quality shower tray for a reasonable price
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The instructions were in German, no English instructions, siliconing the bottom chrome bar to the shower and the same with the little brackets is not ideal. The instructions to install the seals isnt clear and it required me to cut them to shape.
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Good product.Good packaging. The place to order fashionable bathroom
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Unit installed with qualified electrician and unit not working, very frustrating…
Reply from Bernstein Bath
Hey there,
Thanks for sharing your experience. We’re really sorry to hear about the trouble with your unit right after installation. We’re all about making things right and ensuring our products work perfectly for you. Please hang in there while you get this sorted out.
Take care!
Leon von Bernstein
Verified
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Very fast service and polite friendly staff.
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Very quick delivery and items received as expected.
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Order not yet received
Still haven’t received my order
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Fast delivery, good product, good price.