Review summary
Customers consistently highlight the wide variety and high quality of products, especially South American goods and yerba mate. Many also appreciate the competitive product prices and fast, reliable delivery. The website is generally considered easy to navigate, and customer service receives praise for being responsive and helpful. However, some customers are dissatisfied with shipping costs and occasional price fluctuations. There are also reports of issues with packaging leading to damaged or spilled products. Additionally, a few customers experience difficulties using the website on mobile devices and encounter problems with payment processes.
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How Trusted Shops prevents fake reviewsReviewswww.mate-tee.de/en/
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Excellent service thank you
Excellent service I’m just didn’t like the shipping fee to France, I order ten kilos almost every four or five months since 2024 and recently the shipping fee changed
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quality and prices
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best shop for Mate in europe
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Produto de qualidade, entrega no prazo.
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I spent almost an hour trying to pay - very complicated / ununderstandable
I did not get my 10% easter discount (code EASTER2026)
Reply from www.mate-tee.de/en/
Dear Customer,
thank you for your feedback and we are sorry to hear about the difficulties during checkout.
We would like to clarify that the 10% Easter discount (code EASTER2026) was successfully applied to your order. Nevertheless, we regret that the payment process was not as smooth as expected and will take your feedback into account to improve it.
Kind regards,
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the place for mate lovings people in europe
lovely mate and perfect service. I order here for years already. only wish i could pay with Ideal, but the way it works now is also easy.
thanks
Y van de Pol, Amsterdam NL
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Always buy my tee from mate-tee.de
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No more free shipping to France even when you spend 200€
Reply from www.mate-tee.de/en/
Hey there!
thank you for your feedback. We are sorry to hear about your disappointment regarding the shipping conditions to France.
Shipping costs and conditions may vary depending on several factors, and we continuously review them to ensure fair and sustainable service.
Please feel free to contact us by email so we can look into your specific case and see if we can offer a suitable solution.
Kind regards,
Your Mate-Tee Team
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they have the products that I want
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Good price, quality delivered on time
Good price and quality delivered in a timely manner.
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Fantastic tea and quick delivery
Delicious yerba mate tea and fast delivery!
