Review summary
Many customers praise the high quality and craftsmanship of the products, highlighting their durability, precise fitment to specific motorcycle models, and attention to detail. Fast shipping and reliable delivery are commonly appreciated, and customer service is described as friendly, helpful, and responsive by most. Some users also find the instructions and manuals clear and easy to follow, and there are those who feel the quality justifies the price. However, several customers experience courier-related issues, particularly with UPS and DHL, citing problems with delivery handling, tracking, and communication, as well as occasional delays. A few reviewers report unsatisfactory or slow customer support when resolving problems. Opinions on pricing are mixed, with some finding the products expensive for what is offered. There are also remarks about instructions being generic or lacking in detail, and occasional compatibility or installation issues with certain motorcycle models.
This text was automatically created by an AI system from user reviews.
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How Trusted Shops prevents fake reviewsReviewswunderlich.de/en
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Verified
Good products, great service
Wunderlich provides valuable additions to already great BMW's as they are. In case a piece does not meet the requirements, the problem is solved reliably and fast. Great service!
Reply from wunderlich.de/en
Dear Wunderlich Customer,
We are extremely pleased with your positive feedback and would like to express our heartfelt thanks. Your satisfaction is our utmost priority, and it motivates us to consistently provide top-notch service.
Best regards from Grafschaft,
Your Wunderlich Team
Verified
Ordered the tractive shocks from Wunderlich as the had the colors that fit my bike (r1250gsa). The shocks work good and quality is top notch. But the instructions are very poor, this could use some improvement. Like how to setup the sag on your specific motorcycle, and not a generic booklet. Also motorcycle specific installation instruction should be there…. For most of us working on a motorcycle is also part of the hobby, and having some guidance would be nice, especially for these kind of expensive shocks
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you very much for your detailed feedback and for choosing Wunderlich.
We’re delighted to hear that you are satisfied with the quality and performance of the Tractive shocks and that they match your R1250GSA perfectly.
At the same time, we truly appreciate your constructive comments regarding the instructions. You are absolutely right — especially for high-end components like these, more detailed, model-specific guidance (such as sag setup and installation steps) would significantly improve the overall experience, particularly for riders who enjoy working on their own bikes.
We take your feedback seriously and will pass it on to our product and documentation team for review and improvement. Enhancing our manuals to better support our customers is something we are continuously working on.
If you have any questions regarding setup or installation in the meantime, please don’t hesitate to contact our support team — we’ll be happy to assist you.
Thank you again for your valuable input and for your trust in Wunderlich.
Kind regards,
Your Wunderlich Team
Verified
The follow-up dialogue following the initial purchase to secure the correct cost for the items ordered. Surely to assure the payment, but also to assure customer satisfaction.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you for your 5-star review!
We truly appreciate your positive feedback,it motivates us every day. We're glad to know you're satisfied!
Best regards from Grafschaft
Your Wunderlich Team
Verified
Excellent service, in need for more accessories.
Maybe increase the diversity of after market accessories for motorcycles and scooters especially for the models which are not the best selling models of BMW Motorrad, i.e. R18, C400 GT and C400 X.
Thank you!
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you very much for your 5-star review and your valuable feedback!
We really appreciate your suggestion to expand the range of aftermarket accessories.
We will gladly pass your input on to the relevant teams, as customer feedback like yours plays a key role in helping us improve our product offering.
Thank you again for your support and for taking the time to share your thoughts with us. We hope to continue meeting your expectations in the future!
Best regards from Grafschaft,
Your Wunderlich Team
Verified
Not received yet
I have not received the products until now. Which is the main reason behind the stars given. All what I’m asking is to enhance the international delivery system. There are lots of online shops in Europe delivering products cheaper and faster.
I even don’t know what is the status of shipment it been in the same status for almost 5 days.
Given your product especially for the gs bmw, that’s should be different.
Btw I have a need for some items, I have chosen a different brand the minute I remembered ur shipping process
Verified
Fast, helpful response.
After inquiring via email about the product I was interested in, the very next morning a gentleman phoned me to discuss my issues. The product itself is top notch and perfect.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
Thank you for your kind words! We are delighted that you are satisfied with our services. Your positive review serves as both inspiration and commitment for us.
Best regards from Grafschaft,
Your Wunderlich Team
Verified
Simply the best
It’s been more than 10 years that I have been shopping with Wunderlich for all my BMW motorcycles,, I have not being disappointed at all , not even once , very professional, great quality products , & amazing customer support,, highly recommended
Reply from wunderlich.de/en
Dear Wunderlich Customer,
We sincerely thank you for your positive review. We are pleased to hear that you are satisfied with our service. We strive to maintain this standard in the future as well.
Best regards from Grafschaft,
Your Wunderlich Team
Verified
The delivery date for existing orders will be updated. You will send a simple email to inform customers that the date has been changed. Orders have been paid for and you have received the money, but apart from an apology, there has been no compensation whatsoever for the customer. The availability date for the oldest order has already been changed for the third time, and still no compensation has been offered to the customer. Not even a reply to the emails that were sent.
Verified
In general I am happy but the prices are going to be extremly high and it is not going in parallel with the quality above average any longer. Next time I will compare with what market offers first.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you so much for your honest feedback and the 4-star rating!
We are very pleased that you are generally satisfied. At the same time, we take your comments regarding the increased prices and their relationship to the perceived quality very seriously. Our goal is to always offer you excellent value for money, and we regularly review our offers.
We understand that you might want to compare other options next time, and we hope to win you over again. If you have any specific suggestions for improvement, we would be happy to hear from you.
Best regards from Grafschaft,
Your Wunderlich Team
Verified
I like product, crash bars are perfect fit. Packing and delibery time were also in very professional manner.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
We are extremely pleased with your positive feedback and would like to express our heartfelt thanks. Your satisfaction is our utmost priority, and it motivates us to consistently provide top-notch service.
Best regards from Grafschaft,
Your Wunderlich Team
Verified
Dear Sir or Madam,
I am writing regarding a Wunderlich Hub Cover TORNADO (color: titanium) which I recently purchased.
During installation, using the supplied/original adapter and following the installation instructions, the thread on the rear axle was damaged and failed while tightening the hub cover.
The installation was carried out carefully and without excessive force; nevertheless, the thread stripped/broke.
As this product is designed to be installed with an adapter and should not place excessive load on the rear axle thread, this type of damage should not occur under normal installation conditions.
Please find attached photos showing:
the damaged rear axle thread
the installed hub cover and adapter
the product itself
I kindly ask you to review this case and advise on the next steps, as the damage has resulted in a significant and unexpected repair to a critical motorcycle component.
Thank you in advance for your support. I look forward to your reply.
Kind regards,
Ivan
Reply from wunderlich.de/en
Dear Wunderlich Customer,
Thank you very much for your message and for the detailed description.
We are very sorry to hear that damage occurred to the rear axle thread during the installation of the Wunderlich Hub Cover TORNADO (titanium). In order to properly review this matter, an evaluation by our technical support team is required. We kindly ask you to contact our customer service and provide the relevant information and photos.
Please send your request by e-mail to: support@wunderlich.de
For the review, the following information is particularly helpful:
Photos of the damaged rear axle thread
Photos of the installed hub cover and the adapter
Motorcycle model and year
Your invoice or order number
Our technical team will carefully review the case and contact you shortly to advise on the next steps.
Kind regards,
Team Wunderlich
Verified
Excellent product and excellent service. Clear and comprehensive fitting instructions.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
We are extremely pleased with your positive feedback and would like to express our heartfelt thanks. Your satisfaction is our utmost priority, and it motivates us to consistently provide top-notch service.
Best regards from Grafschaft,
Your Wunderlich Team
Verified
Bad logistics - do better!
Everything as expected exept the logistics. The parcel was left outside my house before christmas though it was initially scheduled for delivery one week later. No options for having it delivered to nearest parcel center and UPS app didn't work so the parcel was left outside for a week while I was away from home. On top of this the price for the delivery of this very small item was extremly high, 25 euros, campared to similar transportations. Bad Wunderlich - shape up your logistics with alternatives available at ordering and lower freight price!
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you very much for taking the time to share your detailed feedback with us. We are truly sorry to hear that you were dissatisfied with the logistics and delivery of your order, especially during the Christmas period and while you were away from home. Please accept our sincere apologies for this inconvenience.
We fully understand your frustration. Leaving a parcel unattended outside a house without alternative delivery options does not meet our standards of reliable service. Unfortunately, our influence on the specific delivery practices of the shipping provider is limited; however, we take your feedback very seriously and will forward it internally for review.
Regarding the high shipping costs for a very small item, we appreciate your honest criticism. Shipping prices are based on fixed agreements with our logistics partners and include handling, packaging, insurance, and international transport. That said, we continuously review our logistics processes and conditions in order to improve service and explore possible alternatives.
To allow us to review your specific case in detail and, if necessary, address it directly with the shipping provider, we kindly ask you to contact our support team at
support@wunderlich.de
Please include your order number and any relevant details.
Further information regarding shipping and service can also be found on www.wunderlich.de
Your feedback is highly valuable to us and helps us improve our processes.
Kind regards from the Grafschaft,
Your Wunderlich Team
Verified
Al lang klant zeer tevreden van de producten wat voor mij beter kan is zoals vroeger een papieren handleiding
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you very much for your wonderful review and for the trust you have placed in our products over the years.
We are delighted to hear that you are satisfied. We also appreciate your suggestion regarding the printed user manual. Feedback like yours helps us to further improve our products and service, and we will certainly take your comment into account for future considerations.
Best regards from Grafschaft,
Your Wunderlich Team
Verified
High quality parts, made in Europe 💪🏻 and at a fair price. And when there’s a back order you get a very good communication from them. For years a satisfied customer.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you so much for the fantastic review and your continued loyalty!
We are delighted that you are so satisfied with the quality of our products, our European manufacturing, and our service. Your feedback regarding our communication about backorders is especially important to us – it's something we work on every day.
We look forward to many more years with you as a satisfied customer!
Best regards from Grafschaft,
Your Wunderlich Team
Verified
delivery was quick but the box came opened. Unfortunately nothing was missing.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you very much for your 5-star rating and your feedback!
We are sorry to hear that the packaging arrived open. We are all the more pleased, however, that your order was complete and intact, and that the delivery reached you quickly.
We take your feedback very seriously and will review our shipping process to help prevent this from happening in the future. Thank you for bringing this to our attention and for your trust—we look forward to serving you again soon!
Best regards from Grafschaft,
Your Wunderlich Team
Verified
They promised to send engine guards in a month period, but sent in few days. They even apologised on separate email for delay, and then sent it right away. Nice surprise. Quality of the guards is also superb.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
we are delighted that you were pleasantly surprised and that the engine guards arrived sooner than expected. We apologize again for the initial delay – all the more reason to be pleased that everything worked out to your satisfaction in the end.
We are especially pleased with your praise for the quality. That's exactly what we work for every day!
We wish you much enjoyment with the engine guards and safe travels!
Best regards from Grafschaft,
Your Wunderlich Team
Verified
Quick delivery, quality products, clear installation instructions. All visible in the price.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
Your positive feedback has reached us, and we would like to express our heartfelt gratitude. It brings us joy to know that we have met your expectations. We remain at your service.
Best regards from Grafschaft,
Your Wunderlich Team
Verified
Great products, great packaging, great instructions and great delivery. In a word- Great!!
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you very much for your great review!
We are delighted to hear that you are satisfied. Your positive feedback motivates us to continue giving our best. If you have any questions or suggestions in the future, please feel free to contact us at any time.
Best regards from Grafschaft,
Your Wunderlich Team
Verified
Fast delivery. Installation of goods takes minutes. Highly appreciate that quality.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
Thank you very much for your positive review! We greatly appreciate you taking the time to share your positive experiences with us.
Best regards from Grafschaft,
Your Wunderlich Team