Review summary
Customers consistently praise the high quality, durability, and fit of the products, with many highlighting the excellent fitment to specific bikes and parts. The wide range of accessories is another appreciated aspect, as are the clear and comprehensive installation instructions provided with most orders. Fast and reliable delivery is frequently mentioned as a positive experience, and customer service is widely regarded as helpful, responsive, and professional. Some customers also feel the higher pricing is justified by the superior quality. However, there are reports of rare product mismatches, occasional misalignments or compatibility problems, and instances where installation instructions are found to be vague or generic. Negative feedback is common regarding third-party couriers, especially UPS and DHL, with complaints about missed deliveries, poor communication, and inflexible service. Some customers have experienced delivery delays, damaged packaging, or issues with courier partners in general. While many find the customer service team responsive, others report lack of response or insufficient problem resolution. Pricing is seen by some as overpriced relative to competitors, and there are requests for a greater selection of parts for less common models and increased diversity in the accessory range.
This text was automatically created by an AI system from user reviews.
Was this information helpful to you?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewswunderlich.de/en
(49)
(20)
(28)
(124)
(808)
Verified
Product with high quality. Only the assembly instructions could be better. They are not intuitive and I needed to search for a YouTube video to figure out the proper way to install my handguards.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you for your 5-star review! We’re very happy to hear that you’re satisfied with the product quality. We also appreciate your honest feedback regarding the assembly instructions. We understand that clear and intuitive installation guidance is important, and we’ll pass your comments on to our team to help improve the instructions in the future. We’re glad you were able to complete the installation successfully, and thank you again for your support!
Best regards from Grafschaft,
Your Wunderlich Team
Verified
Sadarbība ar Wunderlich man ļoti patīk
I really like working with Wunderlich. Everything happens quickly, correctly and without hesitation. If there are any problems with the product or its warranty, it is also resolved very quickly.
Only occasionally do problems arise with DHL services. For reasons that I do not understand, the delivery address is changed to the legal one, which complicates delivery times.
The recommendation and request is to strictly adhere to the agreed delivery address, it is unchanged.
Thank you and to the equally successful cooperation in the future.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you very much for your excellent 5-star review and your kind words about working with Wunderlich. We are delighted to hear that you appreciate our fast, reliable processes and our prompt handling of product and warranty matters.
Thank you also for your honest feedback regarding the DHL delivery issue. We take this point very seriously and will review the matter internally to ensure that the agreed delivery address is followed consistently in the future, as smooth delivery is very important to us.
We truly value your recommendation and look forward to continuing our successful cooperation. Thank you for your trust!
Best regards from Grafschaft,
Your Wunderlich Team
Verified
There is nothing to delay in either the delivery or the product, everything has worked without any challenges.
Verified
I love the way you can code the lock to the key of your bike.
You would probably need to update your installation videos of the tool box (EDC)
Lone rider videos are very informative.
You don’t want to be losing business.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you for your positive feedback! We're glad to hear that you appreciate the ability to code the lock to your bike key and that you've found our videos informative.
We also appreciate your suggestion regarding the EDC Toolbox installation videos. Customer feedback like yours helps us identify areas where we can improve, and we'll certainly pass this on to our team for review.
Thank you for your support and for taking the time to share your experience with us. Ride safe and enjoy your adventures!
Best regards from Grafschaft,
Your Wunderlich Team
Verified
The damage in the photos corresponds to the goods that were delivered, which is perfect.
Delivery via UPS is not supported in any way by the courier. If the courier does not reach you at home, the customer must arrange for the shipment to be stored through the UPS headquarters. It is necessary to monitor this, no SMS will be received.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you for your message andthe good review.
We also appreciate you sharing your experience with the delivery process. Thank you for the helpful information regarding the delivery procedure and collection process. We will gladly pass this information on internally and to our shipping partner so it can be taken into consideration for future deliveries.
Thank you for taking the time to inform us. If you have any further questions or need assistance, please feel free to contact us at any time.
Best regards from Grafschaft,
Your Wunderlich Team
Verified
I purchased a satnav mount for my scooter, the item was supplied and delivered quickly and fitting was very straightforward. A good quality product which I’m sure will provide a good service for many years.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
We sincerely thank you for your positive review. We are pleased to hear that you are satisfied with our service and products. We strive to maintain this standard in the future as well.
Best regards from Grafschaft,
Your Wunderlich Team
Verified
Crashbars BMW R1200C
For the crashbars I would give 5 stars. Your firm however loses 1 star because I didn't got an answer to my question. So your aftersales was disappointing .
Reply from wunderlich.de/en
Dear Wunderlich Customer,
Thank you for your feedback. We are sorry that your question remained unanswered. Please contact our support team again at support@wunderlich.de so that we can look into your request.
Kind regards
Your Wunderlich Team
Verified
Good products, great service
Wunderlich provides valuable additions to already great BMW's as they are. In case a piece does not meet the requirements, the problem is solved reliably and fast. Great service!
Reply from wunderlich.de/en
Dear Wunderlich Customer,
We are extremely pleased with your positive feedback and would like to express our heartfelt thanks. Your satisfaction is our utmost priority, and it motivates us to consistently provide top-notch service.
Best regards from Grafschaft,
Your Wunderlich Team
Verified
Ordered the tractive shocks from Wunderlich as the had the colors that fit my bike (r1250gsa). The shocks work good and quality is top notch. But the instructions are very poor, this could use some improvement. Like how to setup the sag on your specific motorcycle, and not a generic booklet. Also motorcycle specific installation instruction should be there…. For most of us working on a motorcycle is also part of the hobby, and having some guidance would be nice, especially for these kind of expensive shocks
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you very much for your detailed feedback and for choosing Wunderlich.
We’re delighted to hear that you are satisfied with the quality and performance of the Tractive shocks and that they match your R1250GSA perfectly.
At the same time, we truly appreciate your constructive comments regarding the instructions. You are absolutely right — especially for high-end components like these, more detailed, model-specific guidance (such as sag setup and installation steps) would significantly improve the overall experience, particularly for riders who enjoy working on their own bikes.
We take your feedback seriously and will pass it on to our product and documentation team for review and improvement. Enhancing our manuals to better support our customers is something we are continuously working on.
If you have any questions regarding setup or installation in the meantime, please don’t hesitate to contact our support team — we’ll be happy to assist you.
Thank you again for your valuable input and for your trust in Wunderlich.
Kind regards,
Your Wunderlich Team
Verified
The follow-up dialogue following the initial purchase to secure the correct cost for the items ordered. Surely to assure the payment, but also to assure customer satisfaction.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you for your 5-star review!
We truly appreciate your positive feedback,it motivates us every day. We're glad to know you're satisfied!
Best regards from Grafschaft
Your Wunderlich Team
Verified
The service and packing of the items are very good.
Sending could be a bit faster.
Verified
Good product
Very easy to install
The socket is discreet and unobtrusive
You no longer need to unscrew the seat to access the battery
Reply from wunderlich.de/en
Dear Wunderlich Customer,
your positive feedback has reached us, and we would like to express our heartfelt gratitude. It brings us joy to know that we have met your expectations. We remain at your service.
Best regards from Grafschaft,
Your Wunderlich Team
Verified
Good high quality products. Also good customer service. Never had any bad experience with Wunderlich.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
your positive feedback has reached us, and we would like to express our heartfelt gratitude. It brings us joy to know that we have met your expectations. We remain at your service.
Best regards from Grafschaft,
Your Wunderlich Team
Verified
המוצר נראה טוב ואיכותי ויש לו הגנה כפולה בחיזוק הברגים מה שאין במוצרים החלופיים מאלי אקספרס
Reply from wunderlich.de/en
Dear Wunderlich Customer,
Thank you for your 5-star review!
We truly appreciate your positive feedback,it motivates us every day. We're glad to know you're satisfied!
Best regards from Grafschaft
Your Wunderlich Team
Verified
Excellent service, in need for more accessories.
Maybe increase the diversity of after market accessories for motorcycles and scooters especially for the models which are not the best selling models of BMW Motorrad, i.e. R18, C400 GT and C400 X.
Thank you!
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you very much for your 5-star review and your valuable feedback!
We really appreciate your suggestion to expand the range of aftermarket accessories.
We will gladly pass your input on to the relevant teams, as customer feedback like yours plays a key role in helping us improve our product offering.
Thank you again for your support and for taking the time to share your thoughts with us. We hope to continue meeting your expectations in the future!
Best regards from Grafschaft,
Your Wunderlich Team
Verified
Transakcja przebiegła sprawnie, towar zgodny z opisem, szybka dostawa.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
we are extremely pleased with your positive feedback and would like to express our heartfelt thanks. Your satisfaction is our utmost priority, and it motivates us to consistently provide top-notch service.
Best regards from Grafschaft,
Your Wunderlich Team
Verified
Marathon screen for 1250 gsa
Bought a Marathon screen for my1250 gsa. Screen is much thicker, but you have to try and squeeze the grommets that are way to thin for the screen in the Wunderlich screen. This means the grommets don't fit wel, and the rubber rings provided also don't fit well. Expexted a lot more for this price, at least fitting grommets suitable for the thickness of the screen delivered with the screen.
Verified
Not received yet
I have not received the products until now. Which is the main reason behind the stars given. All what I’m asking is to enhance the international delivery system. There are lots of online shops in Europe delivering products cheaper and faster.
I even don’t know what is the status of shipment it been in the same status for almost 5 days.
Given your product especially for the gs bmw, that’s should be different.
Btw I have a need for some items, I have chosen a different brand the minute I remembered ur shipping process
Reply from wunderlich.de/en
Dear customer,
Thank you for your feedback.
We are sorry that you are not satisfied with the international shipping process.
Our colleague had already coordinated with you which items were available and could therefore be prepared for shipment. The available items were then processed accordingly for dispatch.
We understand that longer transit times or unchanged tracking status updates can be frustrating. Unfortunately, delays may occur with international shipments, and once the parcel has been handed over to the shipping provider, we have no direct influence on the further transport process.
We apologize for the inconvenience caused.
Kind regards from Grafschaft,
Your Wunderlich Team
Verified
Fast, helpful response.
After inquiring via email about the product I was interested in, the very next morning a gentleman phoned me to discuss my issues. The product itself is top notch and perfect.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
Thank you for your kind words! We are delighted that you are satisfied with our services. Your positive review serves as both inspiration and commitment for us.
Best regards from Grafschaft,
Your Wunderlich Team
Verified
Perfect Seat and service inside Germany.
The service outside Germany didn't mach my expectations.
Reply from wunderlich.de/en
Thank you very much for your 5-star review and for sharing your experience!
we're delighted to hear that you were happy with your seat and the service within Germany. We also appreciate your honest feedback regarding the service outside Germany. We understand your expectations and will take your comments into consideration as we continue working with our international partners to improve the overall customer experience.
Thank you again for choosing us. We hope to welcome you back on board soon!
Best regards from Grafschaft,
Your Wunderlich Team